This company used to be great till few months ago. I listed my car for 2+ months and got the car back more than 6 weeks ago. But the payment has not come to my account yet. I am not sure what is happening with this company as the website is not active and the customer support phone number is not working.

Do not list your car with them. They DO NOT PAY YOU. I did long term listing 6 Months. Had to Fight to get Paid despite their T&Cs saying they will pay you each month. I have now collected my car and 2 months later STILL trying to get PAID. SHOCKING SERVICE. THEY JUST IGNORE YOU AND HOPE YOU GO AWAY.

First time Carhood user. Super company. Great service from go to woah. Fab car. Would highly recommend this company to anyone looking to hire a car in either Brisbane or Melbourne. An excellent alternative to the usual car hire companies. Hope their services grow to include other cities.

do not use this car hire place. they charged me a $300 deposit fee when I went to pick up the car. this wasn't mentioned at all when I booked the car online. when I returned the car I was told I wouldnt get my deposit money refunded before 5-7 days. very disappointing.

Have used Carhood three times now and am very happy with their service; friendly, professional and always on time. A great alternative to the regular parking options with many benefits over the others. Check it out next time you fly out of Brisbane

I shared my Honda Odyssey in December and picked it up in January for about 45 days. My car was hired for almost 33 days. Carhood made money during this time and I was advised my share is $581.63 which was supposed to be paid on 20/02/2019.

I am still waiting for the payment owed to Scott O’Neill and I from the hire of our vehicle in Sydney in 2018. I have called, emailed and contacted on social media. Car Hood have ignored every single contact. Do not use this company as they

This was my first car sharing experience. I found the process to be excellent. I actually didn't realise that this was not a regular car rental transaction until after my car share experience. I received a vehicle better than the one that I

new business! they are good but needs to be lot better. half unorganised! they will never pay your earnings until to you ask them to. they say 90 days to process the earnings but 90 has never came until I asked them. writing this after my 7

Seriously bad service from this car rental. Firstly this company just deducted the damages cost straight from my credit card without even sending email to notify there's charges and still expect customer to keep chasing carhood to reply to

Extremely bad customer service. Hidden fees are not mentioned clearly in Term and Conditions which caused a lot of misunderstanding. One of the staff even swore at my husband when we complained about their services and pushed my 3 year old

Very bad experience we've learnt here with Carhood. Their fees and charges are hidden in the T&Cs which you need to find out yourself. There is no shuttle transfer service like standard airport parking services instead they'll use your own

Still waiting to be paid both for the earnings from the rental of my car and for tolls incurred by the renter automatically charged to my account, well beyond the 30 days they advertise on their website.. I would have been ok to break even

Never trust your car to carhood. I rented out my car thru this company last year for 8 months. It was my worst expirience here in Australia. They keep promising to pay me since November 2018 and I still havent received a payment for $500.

Returned home to collect our car, there were some scratches so photos were taken and we were advised the photos would be compared and the manager would get back to us. No one from Carhood has contacted us. We have called and emailed to no

I am not the one who goes about writing bad reviews. But omg, i really couldn't resist it. This is the most "dodgiest" company i have come across. I have not been paid my money of over $400 since 1 year. I have sent over 5 emails & called

Fricken stella. The whole experience , middle beginning and end was exemplary. No pressure , no tricks , no dissapointments. I expected a run of the mill Ford fiesta but instead got a very cool suzuki sport with nav etc. I bought the most

Poor customer service on phone. If you couldn't help me with just a simple question of how far is your site from airport then i am not sure if you will provide a decent customer service if we rent a car. I can find the info online however

I rented my car out for 12 months through carhood and I have to say it was a horrendous, painful experience where we had to threaten legal action multiple times. We had to chase for missed payment later every single month, and would often

It was easy to pick up the car. I just needed to call for pick up and wait outside the airport terminal. The staff picked me up in about 10 minutes and drove me to their office to do the paperwork. Everything was done quickly and I had no

My first time using carhood in Brisbane was an excellent experience. They picked me up promptly from the airport in the vehicle that I will be driving. Customer service was above and beyond. I forgot my phone charger and Jason gave me his

The worst car rental company I have ever come across. We were given a faulty car that required towing. Couldn't even reverse it into a parking space, we had to push it. It took them 2 days to organise for it to be towed. Apparently no one

I have used carhood for both business and leisure over the last 18 months. Over the past 6 months in particular, I have made frequent trips between Melbourne and Brisbane and service by the Brisbane team has always been spot on. The cars

We recently used Carhood for the very first time. What a pleasant experience. The staff were very courteous and helpful. Our car was immaculate inside and out. Good directions were given to the nearest spot where we could grab a meal and

I will go out of my way to tell people of the great experience I had with Carhood. I used to park at Brisbane Airport either in the major cheap parking lot or at the hotel parking. After shelling out an average of $100 a week for those I

I have listed my car and was rented out for 4 days , but they never paid nor responded to my emails or phone calls . It been over 3 months that i am chasing without any success . Glad my car did not involved in any crash or else i would

Carhood's concept is fantastic! We as costumers have to realise that it is a start-up company so it's not as 'perfect' as the other carrentalcompany's. But I assure you that the staff at carhood (brisbane) will treat you as best as they

Great! Carhood Brisbane office demonstrates very good friendly service. I have booked my cars in on many occasions and most recently my updated car. After about 6 weeks with Carhood Brisbane, the car was returned to me in excellent and

Guys, stay away from them. Had a really bad experience renting car with them in Brisbane. When I returned the car, they inspected the car and said all good, but the very next day they send me couple of photos which look like some scuff

Awesome service. I was picked up prompty after making the call on arrival, and the driver was friendly and genuine. The drive was only 10 minutes from the airport and the car was ready to go shortly after. Upon drop off I met a fellow

These guys were an absolute pleasure to deal with. Friendly, reliable and they really went out of their way for us! We unfortunately left a wallet in the car and didn’t realise until we were at the airport for our return trip back to

From someone who has left our car with them - this company is a SCAM. They owe us over $1200 in rental fees. Emails go unanswered. And we’ve been chasing them for 9 months. All those thinking of leaving your car with them long term I

Great service and professionalism. Dropped of my car multiple times and picked it up in the same condition. Been damaged once during rental period, but the guys at Carhood took care of everything and returned it to me in a pristine

One of the best customer service I have experienced lately in Australia. The pick up and drop off were very prompt with friendly and smiing people. They gave me a near new car and they are also flexible with the car drop off time.

Fantastic company! Highly, highly recommend. Free airport parking, what more could you ask for? The staff were all super friendly and helpful in every way possible. We will be using them for each and every future trip we have.

It was easy. Dropped the car off and they took me where I needed to go. Came back to a shiny clean car with no problems. Turned whats usually a $300 loss into a small profit. Thanks Guys, Will definitely use Carhood Again.

The service we enjoyed from Carhood in Brisbane was excellent.They even opened their office early for us so that we could catch our return flight to NZ more leisurely. We will recommend them to all our friends.joe

Good service. Simple to arrange pick up at airport. Camry car was clean neat tidy and economical and nice drive. Fuss free and excellent value not at airport but only 10 min shuttle away. Easy peasy!! …

If you list your car with them, be extremely wary. They don't pay you. It's been over 6 months now since i am following up on my payment. They don't respond. They have no management team or complaint page.

DODGY BUSINESS NOT PAYING CONTRACTORS !!!! Sounds like they are doing this to everyone. They called wanting to use our business to repair a customers car air conditioning, Holden Astra to be specific ( I

Not a bad experience although customer service could be more efficient and professional. Getting a car took longer than we expected (around 30 mins). Car was great and returning it was quick and easy.

Friendly staff. Great service. Will definitely use again. My car was hired out so I made a little bit of money although that wasn't my objective. Sharing resources just makes sense to me

Highly recommend car hood. Fantastic customer service and supper friendly staff. Happy to help with any queries we had. Can’t go past free drop off and pick up from the airport.

Just had my second hassle free and easy airport parking experience with Carhood. Immediate drop off to airport both times and 10-15 minute wait for pickup from airport on

I’m all for supporting the underdogs and SME. After hearing from Brisbane-based friends about CarHood, I decided to give them a go during my recent trip to Brisbane.

The browser on the internet that automatically accrues you to a car rental business To undergo the rental on there behalf . E.g (Rentalcars)was wrong about the

This business could be so much more. Please focus on customer service and keeping the owners of the vehicles left in your care informed on what is happening.

Rental fee was cheap and car was nice. However the service was the worst. 1. Took $3000 as deposit, yes $3000! which was ridiculous and eventually made me

Terrible experience. My rental car was canceled without confirmation from me and when I asked to rent

I used carhood twice in quick succession. The first time: