Cardenas Ranch Markets is a Mexican grocery store located at 5802 W Thomas Rd, Phoenix, AZ 85033. It has received 649 reviews with an average rating of 4.0 stars.
Monday | 6AM-10PM |
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Tuesday | 6AM-10PM |
Wednesday | 6AM-10PM |
Thursday | 6AM-10PM |
Friday | 6AM-10PM |
Saturday | 6AM-10PM |
Sunday | 6AM-10PM |
The address of Cardenas Ranch Markets: 5802 W Thomas Rd, Phoenix, AZ 85033
Cardenas Ranch Markets has 4.0 stars from 649 reviews
Mexican grocery store
"This place could get help on customer service bad"
"The customer service at this location is appalling!!! All I really needed was some meat, the guy working in meat department looks right at me eye contact and I waiting to be served and he just full on ignores me"
"I am writing this after the 6th attempt to get thru"
"Went to the an agua Fresca and there was nobody at the stand we waited 5 min and then asked someone at the hot foods section and they said someone would be on their way"
"Horrible horrible customer service"
This place could get help on customer service bad. I’ve had terrible experiences here and after calling corporate and talking to the store manager nothing changed. The lady from deli is still rude and worse approved by the directors. They walked us out saying yes we will fix this because it is unacceptable but in reality they were just trying to kick us out. Did anything change??? NO! Did anything get fixed!??? NO. The lady from deli is encouraged to disrespect the customers. If you ask for ham to be sliced it will be a no go. You have to grab what is there or else they will yell at you! I do not recommend this place to anyone. Full of lies and nothing will change ever!
The customer service at this location is appalling!!! All I really needed was some meat, the guy working in meat department looks right at me eye contact and I waiting to be served and he just full on ignores me. When I finally get him to come over he says he doesn’t speak English. Ok no problem I can easily point at the meat I want but he refuses to even try and turns and walks away from me. So I go to the fish department and ask if someone can help me at which point that gentleman points me back to the same guy and I say he doesn’t speak English and the the guy I the fish department tells me he does. SMH! I will NEVER come to this location again.
I am writing this after the 6th attempt to get thru. And he hung up on me when I requested someone else to transfer my call to bakery. This is unbelievable. I have never been treated this poorly by the switch board that obviously doesn't appreciate it's customers request. I've called literally 4 times in a roll, and the person answering the phone can't speak English n hangs up on me. I ask for the bakery n nothing. How hard can it be to transfer to that department? Each ti.e left on hold for over 10mins. This is unbelievable n I love the store just the lack of speaking English which should be something to look into.
Went to the an agua Fresca and there was nobody at the stand we waited 5 min and then asked someone at the hot foods section and they said someone would be on their way. We waited an additional 5 min and nobody arrived. Someone at the bakery noticed we were waiting and said and did nothing. They lost a few sales because someone wasn't there. We went to pay for the rest of our groceries and the cashier was a little rude.
Horrible horrible customer service. Went to get chorizo and the guy seem like I was bothering him . In a bad mood rolling his eyes like a little girl . 7-9-22 around 7:30pm . It looks like the manager or owner of this place doesn’t care about customer service. What a shame . And no I will not be contacting you when they reply to my review. Fix the problem. Which is customer service with your staff !!!!!!!!!!!
Feel if you're white probably shouldn't go here. I went here and just got awkward looks from everyone. That wasn't the big deal tho. The problem was the cashier never greeted me or even said a word to me. She acted like I wasn't there. After ringing me out I said thank you, and she still just ignored me. Gave me no response and started talking to someone else instead. Very impolite and unprofessional!!!
I worked for Cardenas for two years approx. They were selling out of date products. Re making old cakes. Washing meats in the meat department when they discolored. Giving the kitchen old product to sell from all other departments. Avoid shopping here at all costs unless you like poor quality. Oh and by the way the will say call us if you have any problems but won't answer the phone.
Place is disgusting and selling expired products. When told (talked to Reyna) she insisted there’s nothing she can do and refused to do a refund even though you can SEE the mold (bought a day prior). Customer service is disgusting just like their products. Also read other reviews and apparently another worker even said they were selling expired products.
I bought some carnitas there ok but to much salt but the salsa was bad and the employees they have working there major problem attitude with customers never going in there again it was a good place to eat but NOW IT SUCKS sorry to say but it's the truth or give your employees a attitude adjustment if they don't want to work there quite …
This is absolutely ridiculous. They only have two cashier's working. The lines are crazy long. I don't understand why a department manager doesn't step in and open another register. They are lucky I really need groceries. I only gave one star to be able to write this review. Waiting in line while typing this....smh
I went to this Ranch market at 67 th ave and Thomas and there was moldy cheese. There’s always a long wait in line to pay and cashier Alondra was really rude had some tostadas and was just throwing groceries on top of everything she wasn’t bagging groceries. Won’t shop here again . Don’t greet customers either
Let's talk about the tamales. If you order ANY kind of meat, be prepared for the gritty fatty gordura, nervios parts to be in there. I personally do not like that but some peeps do. The cheese ones with the rajas were bomb. Besides the puerco, res or pollo tamales, i do love the store.
Very bad service the cashiers don’t even bag your food I spent 500 600$ dollares every time and they always just leave the stuff on the cashier and expect the customer to bag it for them. And the butchers in the back for the meat are horrible I’ll never come to this location place
I love the Ranch Market. Produce is very reasonably price...a steal actually! You definitely receive more bang for your buck! You can also get authentic Mexican dishes meats, salsa, ceviche, gual, pastries, etc. here. Expect a long wait at checkout. Accessible parking and ramps.
Sunday morning and the store is super clean! vegetables look amazing! Lots of specials! Fresh fish, shrimp and meats! picked up some bomb house tortilla chips too! Got everything to make a bomb ceviche and cooking some.pork for the rest of the week! I love this place!
Disappointed that chicken special was not available & had to wait 35 minutes plus the fried fish that we had to wait 30 minutes for was overcooked & DRY... IT WAS WEDNESDAY & only 1 person ahead of us at each station. The produce areas were were lacking in selection.
So excited for authentic Mexican food! I was afraid of being out of place being a gringa but that wasn't the case at all. I was so excited luckily I wore my mask so people didn't think I was crazy with my giddy smile cuz I found treasure lol …
Me encanta porque tiene Los productos frescos como Carnes,mariscos y vegetales muy buen servicios also the kitchens areas are cleaned every day and the employees are clean cuteness the clients are highly profiled better ppl means better buissness
Prices for produce meats and poultry are great everything else is okay. Customer service is okay not the best. I always go on a weekday because it's to crowded on weekends. Over all expenses is okay still better then shopping at Wal-Mart.
I had chiliequias they are the least expensive to make however they are one of my favorite ,my nephew had Carnitas tacos I guess he liked them he pretty much finished them . You will enjoy the place. Ya come on stop by SeeYaJesse
Probably a great place, don’t go here if you only know English in America. For some reason they think it’s okay to have Spanish speaking only employees working the cash register. If you know Spanish and speak it you’ll love it.
The worst place. It smells the moment you enter, the flys are all over. It legit smells like death. I wouldn’t even buy a canned food from this place. How the health department hasn’t shut this place down yet is beside me.
Employees talking about their personal things to do while taking care of the customers, WE the customers dont need to know where you going out with at all, just take care of us then you can talk while you working
It's a very clean store and the food is delicious. The only issue i had was i ordered chicken tamales and they were very hard . I couldn't take them back because i actually live 1 hr away from the store.
It's a nice Mexican market, low prices on whatever you need. However, customers can be prejudice saying you need to know Spanish to shop here but there are plenty of employees that speak English.
Good prices on produce and meats. Some of the stuff not on sale are expensive, and you have to hunt down a shopping cart because they're none at the front of the store. Overall a great store
It's expensive here. A coffee creamer that costs $3.25 at Walmart is more than $5 here. Sugar is $5.40 and it's $3.00 at Walmart. Please go easy on the prices so we can shop here more often.
Poor customer service I've been calling for two days and they do not answer the two times I did get them to answer they hung up on me left my wallet there I'm trying to see if they found it
Love coming here for their fresh food and some groceries. Caldo de rez, chichsrones, carnitas. Grab some talapia and shrimp to cook at home or you can have them fry it for you.
Hadn't stopped by in a while. They have now little jugs to go of Agua Fresca I was like what the heck. For party's last min. There always cleaned and organized. ❤️❤️
This place was amazing because it literally had almost everything that your little hart desires.....I wish they had one of this Bean Market in Washington State.....
The contact on file for both locations are cell numbers plus in the pass i called they never answered the phone i also called about 2 yrs ago poor customer service
This place has everything you need for the Hispanic families the only think they need to do is teach all the people that work there training and customer service
Look once again, da special is a great deal for Friday's, $5.00 8pieces of chicken, but da flavor wasn't there, stomach was hurting, customer service was great.
They always have what I need and have great customer service only down side is that it does tend to get busy and sometimes takes a while to check out the store
Terrific Hispanic grocery store. Great prices on fresh fruit and vegetables. They also offer fresh tortillas and chips that are to die for. Highly recommended!
Very great service! No complaints but I would appreciate it if they'd update they're hours online it's posted that they close at 11 but actually close at 10.
Very Mexican grocery store viva Mexico but I literally was like talked down for not speaking fluent Spanish we are learning Spanish for sure viva Mexico.
Had the Caldo de Res ...which was delicious...but it came with a side of spanish rice...and in trying the rice..it was ice cold....so disappointing....
As always fresh fruits and vegetables, great smoothies and wide variety of Mexican food. Prices are very reasonable. You just can't beat that !
The tortillas are the best. Also, if you stop by try the fruit juices and the delicious torta Cubana, you won't regret it..delicious …
Good place to get something to eat, tacos,chicken fried, pollo froto, carnitas. Caldo de pollo,( chicken soup ) all kind of Mexican food.
Too too expensive, they got gold prices on things you can get a mile away at food city or frys for a lot less. I'll never go there again
Great place for vegetables that are priced reasonably. Also love their street tacos & chicken specials on Tuesday's ,& Wednesday's
Everything is organized some times the employers are bipolar in the fish department and meat department and some times they good
I always come in anywhere between 10 in the morning to noon, that is when the lines are tolerable. Well atleast for me, that is.
Kinda feels like going out of town ...to Nogales, AZ. Except the people in Nogales are more friendly and polite to white folks.
I love Ranch Market. They have the best fresh drinks and vegetables. All great Mexican spices and other items and great prices.
Checkout lines are always long. Good prices. Mainly come for the food. They have made fresh food. Little tacos and burritos.
Just watched the cart pick up dude throw a ton of plastic bags that were in the carts onto the ground and walked away. Scum
Lazy people at El Oasis I always ask for carrot juice and the response is.....the machine is not working.....8 times. Sucks
Ladies at the bakery are lazy can’t even buy 6 pieces of bread had to wave the bag at them, good to buy food and what not.
Very clean store, meats and produce are fresh and an abundant , delicious assortment of ready to eat good choices.
Is a good place to find most of hispanic Food, but they sure are expensive and quality of fruit is not that great.
Employees at the kitchen are horrible if your white they look at you with disgusting looks and won't speak to you
Meat and see food department are always busy but good service. The registers are always a wait but it's worth it
Worst customer service! They don't ever respond calls and whenever your there in person they say their at lunch
The security guard likes to harass Miners and kick them off property for no reason and they were waiting for me
We get our fish here and they fry it for free. Always have sales and they also have a restaurant in the store.
I bought meat .when i bought it my ticket it said i bought sea food and manager said that its nots a problem
Love it here. Been coming here for 3 years. If you're looking for fresh produce or yummy bakery, this is it.
The lines were horrid and the costumer service from my cashier in line number 3 was downright rude.
Rude employees at the hot foods area. I just don't understand why people like that have a job.
Taco Tuesday is great. Wonderful and delicious food. Will go there again. Highly recommended.
No carts, no cashiers, no self check out. Your better off with food city on 67th and Thomas
Prices are higher for most items. I did find excellent prices for the meat and fish though.
They have the wrong customer service ever. Especially in the meat department! HORRIBLE.
Shop to find my starch and things I need for tamales,pupusas and other Latino food
Much respect for being open Christmas day. There was a crowd but service was fast
Very bad customer service at bakery area and at Aguas frescas too, very rude ppl
Clean, fresh food! I always bring friends to try the cafeteria and they love it!
Had late breakfast/lunch chile relleno filled the need in my stomach for food
This is our official holiday Mexican party grocery, great prices and products
This Market has a really reasonable prices on meat and a good seafood section
Get my Sweet Breads from there and Watevr else Cool , clean and Quick chkout
Love it got everything i was looking for cheap clean and wonderful employees
Poor customer service to non Hispanic . This happened to me all time! …
Very clean. Big, lots of selection. Beautiful produce. Very helpful staff.
Slow horrible service. If you don’t speak Spanish you won’t be helped...
Nice place u find everything u need good prices too.resonable pricess.
This is a very cool market. The meat prices were amazing. Very staff.
Great prices on produce and meat. Best place for Mexican style foods.
Slow lines with only 3 cashiers available go shopping with time!
Best Mexican market around! No one even close! Sorry Food city.
Store smells cashiers are not friendly not ever go there again
I had forgotten how some of the prepared food is really good
Like the family packages of meats and fresh fruits n veggies
A great place to go for groceries meat is great always fresh
Found everything I was looking for and it was great service.
Great tasting tacos and fresh tortillas.. Love taco Tuesdays
The receiver is amazing and the employees are super friendly
No shopping carts! I had to search the parking lot for one.
Could be more stock up on meat overall clean welcoming good
Anybody available for help finding items. Very expensive.
Great Selection of fresh products and beautiful services