This bank is the worse in my opinion. They nickel and dime you for many things. They take it upon themselves to change their website which then locks you out of your account. You have to go into the local branch to do anything at all pertaining to updating your contact information whether it be your phone number, address, anything. It's very inconvenient. They charge you a fee every time you use your debit card pin anywhere but at their locations. The only reason I still have this account is because of my child support payments coming directly through the state. This is just an additional headache to get changed through the state. I am going to find a way though! Done with Capital Federal.

I have had my mortgage with CAP FED now for over seven years. For the most part it has been smooth saling and I have been able to work with them during periods of great interest rates, which I am quite pleased about. Everyone except for one teller named janelle is very professional and courteous and quite easy to deal with. They have had a learning curve on how to deal with government agencies through the CARES ACT but they they are improving.. I am happy with this bank as my mortgage provider. TY!!

I’ve been a customer of Capitol Federal since 1984 and lived in Emporia,Kansas. Over the years, I’ve used it’s services in many ways: mortgages, loans, savings, children’s accounts, CDs; have maintained the same checking account throughout moves to Kansas City and the metropolitan area. If I’ve had any problems, they’ve been cleared up in single visits. True Blue. Thanks.

My wife and I have been banking with Capitol Federal for combined total over 15 years. We have used other banks, but by far we have been very happy with Capitol Federal. No reason to consider any other bank. I’ve personally visited the Barry Road location along with a few others and I never had any issues with service.

The clerks here are so friendly and helpful! If I lived in the area, I would definitely bank here! So happy to do business here when I’m in the area!

Long wait to get served. Didn't get my purchase right, I had to call them to fix it.

Banking made easy. Is like having your own bank with you at all times.

Don't waste your time with the ATM here it never works

Very easy to open an account.

Always helpful and courteous.