12/15/18 was my first time stepping foot in that bank. Clean and orderly bank. Very polite and professional staff. Anna helped me with opening my new accounts , she is just such a doll! Very friendly, patient yet professional. I look forward to dealing with capital one.

Single WORST bank in all of Brooklyn, SLOWEST in so many ways, not ENOUGH tellers, only 1 atm how major bank has ONE atm working 2 tellers at one time. for the only Capital one in all 0f this side of Brooklyn horrible someone should get transferred worst case FIRED....

Stopped telling me how to sign in my account fix back my sign lines why when I try to sign in my app the line go right through my password and my username it never be like that am uncomfortable with it .fix it back please. Because of that I don't use it anymore

Very unprofessional. Been one of the best brunches before but now it's crippy the brunch run on tellers mood . I don't know about management if they knew what's going on.. Because whenever you ask for the manager the manager is not available …

It was a pretty good experience a lot of customers but due to that fact I was taken care of pretty fast. Other than that I have to wait Till I go a couple of times or more before I can give any other Reviews good or bad. Next time maybe 5 stars.

This Capitol one needs to be ashamed!! This Bank Stays crowded and was supposedly "redone." But the lighting is painfully dim, Decor is bare and drab. Almost no customer service and no beverages. Smh. Dont believe the commercial hype.Terrible!!

The ATM lobby/entrance is deplorable. The door doesn’t lock(unsafe for customers- this is still Brooklyn) after hours, and vagrants sleep, smoke, and basically appear to be living inside of the lobby of the bank. I’ve seen this on more than

My experience today with my mother at this branch was HORRIBLE! The bank tellers name was Steven and he was very unprofessional. 1: he kept rolling his eyes at my mother. 2: He showed me her bank statements and was NOT supposed to. Did not

I went with my 83 year old uncle and they were sooo helpful each and everyone of them. They take there time to explain anything you didnt understand. I give them more then a 5 star, I give them 10 stars. Loved every moment inside that

This Capital One branch has improve tremendously over the past year or two. The wait to see a teller has decreased, they are pleasant and friendly likewise the managers and investors. One of the things that I really love is that the ATM is

Really nice atmosphere. I have a card and came in for information on a offer. The wait time took soo long, I couldn't stay. Over 2 and a half hrs, and the place was barely crowded, staff walked around as if they didn't want to really work.

Capital one decided to randomly drop my withdraw limit without telling me. I called and called. Finally they say "only a branch manager can tell you why this happened" I said " OK can I speak to her" they say " she stepped out". I left my

Capital one bank didn't even think of the inconvenience of the people of the Rockaways . You had 2 branches in Rockaway Far Rockaway and Rockaway park all in the Queens area. A lot of us don't have anyway to get to Howard Beach branch or

Worst bank ever for business accounts, no business window, and every time I go to get coins either they tell me to wait until another teller get the change , and the best joke was last week when the teller told me that they can't give me

If you happen to get there when there is no line, you're good. If you get there when there is a line and 2 tellers working. Plan on being in there for a while. Standing in line while wearing a winter jacket is not nice. I had to take my

Stay away from Capitol one because they won’t protect you from scammers. I got scammed but Chase was be able to get the deposit back for me, and capitol one returned the money to the seller and told me to contact the seller even tho the

Went to this neighborhood branch for help worst experience ever. Steven very very intelligent and compassionate guy tried to help me during my grieving process was rudely interrupted by Susanne & Kim not even an excuse me. Kim who was

Waiting in line on a friday askinh just 4 tellers line wrapped around 3x and u would think the bank manager would have more tellers available on friday. The first 25 min to deposit money.. omfg... .im ready to scream

The new manager is great and helpful. He also has a great welcoming smile. Even when I see him in the area during lunch he is warm and respectful. Thank you for your professionalism and down to earth attitude!

Never had a problem with Capital One so far. Even if there is a line they seem to move pretty fast. There's just no place other than at the window to count your money. Everything is so open. No privacy.

Tellers are polite and extremely knowledgeable of their products. I don't use no other branch, and I live in Far Rockaway. This is my branch won't change it for another.

Worse bank ever espically this particular location, the employees are always late the tellers are slow the bank never open on time but it's always locked at 5:50 pm

Capital one charges high interest rates.and only accept cash as payment for a credit card.i used them to get started building my credit.then got out.

I sincerely HATE this place, this is the worst bank I’ve ever had to deal with and I would NEVER recommend anyone to come here.

Slow customer service and the line are always long , two tellers only available and sometimes the atm machines hardly work.

Free parking lot is the main reason for me to go to this branch, I only use the ATM for all my transactions.

Staff is adequate ,this place gets really busy,lines really long lots of wait time

Thumbs Up! +....Staff Always very cooperative...need more people like them!

Very Lazy Difficult people The Guy they Call for Help is A total Jackass

Very nice people. Very helpful Recognises me as soon as I walk in.

It was clean, not that many people. Was in and out in no time

Just a question. Is the Rockaway park branch still opened

The tellers are very pleasant and helpful!

very slow, always 45 min wait

Busy location

Very helpful

Very helpful

Overr

Good

Good