Brought my car in on a referral from a mutual friend of mine and the owner of this shop. I wish I hadn't. I'm a single mom of 2 special needs boys and my time is scheduled and limited. I brought my car in after a car hit me and then took off. Joe took pictures of all the damage that I pointed out plus what he saw. They had my car for 3 days. When I picked my car up I made the mistake of assuming they completed all the work needed which was photographed by Joe. You can imagine how annoyed I was when I got home to see the paint chip was not fixed at all. Instead of simply acknowledging that he (Joe) made the mistake of not communicating properly with whoever was doing the work and apologize he instead was incredibly rude. He then proceeded to lie and say he never took pictures of the obvious missing paint that i pointed out to him and my mother. My time like everyone else's is precious and valuable. I didn't appreciate it being wasted. To top things off I accidently left my son's handicap placard( this is my fault. I know but who takes a handicap placard?!?!) in the rental that was provided by the shop through Hertz. That conveniently was no where to be found. I'm only left with the assumption that it was taken by either the shop or the rental company. If I could give this place a minus rating I would.

I had an amazing experience with them! I had an emergency yesterday- my tire got punctured and could not retain any air put in. I did not want to tow it so I began driving to Canadian Tire but on the way I saw this mechanic and decided to make a stop since by now I was driving on my rims and could not proceed any further. Despite not having an appointment and the shop being very busy, the owner still took care of my car. He jacked it up for me in his parking lot and changed the punctured tire. He did not even charge me at all- just told me that he didn't want me driving in unsafe conditions. The owner is the most knowledgeable, and kindest mechanic I have ever met. I am very grateful for the coincidence of my car stopping right by his autoshop. I don't know what I would have done without him and he saved me a lot of money since I avoided calling a tow truck in the end. I recommend this mechanic to anyone- they are super helpful, professional, and sympathetic! Once again, thanks so much! :)

Brought my truck to Ancaster Carstar after an accident. They told me to "bring it in, right away" as if there was a chance my vehicle would be looked at quickly. Ended up waiting 4 days just for a quote. They ended up keeping it for 3 MONTHS as there were backorders for parts. Zero communication from them as to the process and I kept having to call them to get an update on the parts. This ordeal ended up racking up thousands of dollars in rental fees which they claim no responsibility for. What a joke. My business is with them and not their parts suppliers. That is their issue which they are responsible for. They are ignorant to my plight and are dismissive on the phone. I can tell this happens all the time and they don't care at all. TAKE RESPONSIBILITY FOR WHAT YOU DO! I advise anyone considering ancaster carstar to look elsewhere as they do not take any pride in delivering reasonably on what they agree to. ZERO STARS. Thanks for nothing

Ms. Karoline Cox, as per conversations with you on March 21st & March 23rd after you suggested that we terminate our valued team member that you had a conversation with when your vehicle was in our lot because you thought that he had not disclosed to your insurance company that you had admitted to prior damage on your vehicle, I ask that you please do not use my name to describe conversations that never took place between myself and someone else. If you are not happy about the fact that your claim was denied by your insurance company for several justifiable reasons, as discussed, please take it up with them. At Carstar Ancaster (and carstar automotive) we take great pride in what we do, treat all of our customers equally, we have achieved continuous success over the past several years due to very hard work by all of our valued team members. If you have an issue with your experience, rest assured, we will resolve it. Thank you - Paul Saputo

Was sent here by my insurance company. The front desk service was mostly very good, arranged for rental car etc (because my insurance covered that) and paperwork was all super quick and efficient. The work done was "insurance work" - in other words they fixed/replaced everything they possibly could, despite my admittedly inexpert opinion that some things were just fine and did not need replacing..$$. The downside was they said it was a 2-3 day job, but it ended up taking 5 days, but I never received communication that it was going to be longer. The insurance company was paying for my rental car, but I was taking time off work based on what they told me in order to be able to pick up the car.. which was not ready on the days they said: I ended up calling twice to find out what was going on, each time to be told that it would be a little longer... Not sure why they couldn't have picked up the phone and told me this.

Carstar is a great place to take your car if your not paying for it! Someone hit my car recently, and I took it to carstar for a quote. The people at carstar were very friendly and helpful, but when it came to the quote they quoted me over $2500! They said it was 17.3 hours labor and it would take 6 days! The accident was quite minor and was only a few scratches, some missing paint, and a broken side marker lens. I thought that quote was absolutely ridiculous so I took my car to another shop and the other shop was much more reasonable and quoted me about $830! I’m sure carstar is a great place if your insurance company is paying for the damages, and I cannot say anything about the quality of the work. If you plan on paying for the damages yourself I recommend looking elsewhere.

BEWARE!!! The minor repair came out fine but I am pretty sure someone drove the car. They log the kms in on the day of ESTIMATE not the day they take it in for repair which was a couple of weeks later. Then they boggle you with that fact when you see the huge number of KMs on your car. Unfortunately for them I had just had my oil changed so I have documentation what my KMs where 5 days prior and there is no way I put on that kind of mileage. To add insult to injury who ever used the car used the navigation system and left the address in there-a street I do not frequent. I know it's so "Ferris Bueller" but someone took it home-no wonder a tiny little repair took an extra day (3 in total) to complete.

Extremely disappointed.  My car was taken here after a collision and then declared a write off. I was given permission through my insurance company to retrieve my brand new winter tires/rims that were on the car and exchange them for my old summer ones. However Carstar wanted to charge me $100 to change over the wheels. It does not even cost $100 to get your tires changed seasonally at a professional shop. I had to haggle them down to $60 to change over the tires, tires that I legally own and they would not release them to me without payment. I would not recommed bringing your vehicles here, this behavior is borderline extortion

Golf club set that were in my trunk was stolen. They said, "sure no problem you can leave them in there. Can pick them at a later time". Couple days later after it was determined its a write off I went to retrieve my stuff that were in the car... no clubs, and glove box contents were on the passengers seat. Long story short, they denied even going in the trunk, even though the headlights were removed and placed in the trunk and security footage apparently saw nothing and some of the footage mysteriously disappeared.... yeah your reading that right. Some advise.. dont trust any company no matter how professional they appear.

I just got the repair service at here. Although i had seen some reviews were not good. But what I experienced is the process and all the communication so smooth for me even it is my first time to go to a car repair store. They provided high quality repair. The body after repaired looks like as new. The repair is so quick to let me to save the cost on car rental insurance. The repair cost is also reasonible and it is much more lower than the cost which i estimated. It is surprised to me they even cleaned my car for both exterior and interior. Thank you Carstar. Please keep doing best repair service.

Took my car here to replace my windshield. When I first called, the girl answered the phone gave me a quote for more than $500. I called my insurance & they I’ll use my $500 deductible. When I picked up my car, the bill was less than $300. They knew it went to my insurance. I told them I was quoted over $500 & that’s the reason I went through my insurance or otherwise I wouldn’t use my deductible. With back & forth phone calls. They send me copy invoice they send to my insurance for additional cost, to make the invoice $500. What a joke. I’ll never go back.

Can't go any lower than 1-star unfortunately. We've dealt with Carstar a number of times for our BMWs for insurance claims, and every time it has gotten worse. We were told we would have our vehicle back the latest within a week, then we received a call today (day before we should have expected it) that they haven't started any of the work and are having trouble ordering the part in, aka they just ordered it that day. Take your vehicles to other body shops that take pride in their work, not corporate/insurance backed ones.

Not a good experience with this location. My car took a month and a half to get back and the job was still not complete. I expected more by choosing Carstar but I will not be returning here for any reason. 2 star rating for my experience with this company. They also forgot an intake tube to the engine which has now caused further damage to my turbo. NEVER BRING YOUR CAR HERE! All they want to do is over bill insurance companies and not provide the full service your car will need.

The paint job here is not bad, but all they were doing is to used up as much as they can to make any possible money out of your insurance claims. I got shocked from the price they've charged to my insurance. Still missing one piece that they said once the part ordered is in, they will call me, but this was almost one and half YEARS ago! If you are paying yourself for the fix, this place charge way more than what it supposed to be.

Front bumper came off on my car, so I came here to assess repair costs. Only waited a short while before I was looked after. They helped me snap the bumper back on (to a usable state) and offered advice on how I can work with it (as it is) if I didn't want to go through a full repair and gave me a quote on how much that'd cost. Everyone I talked to was very friendly and helpful. Note that the parking lot may be pretty filled.

The secretary was really friendly and welcoming. She was great and the only reason I'm giving it 3 stars . Unfortunately, I didn't feel like the sales team cared too much about my issue. Maybe my issue wasn't lucrative enough??? I ended up doing the job at my car dealer. Pro tip. If you help a customer with a small issue, chances are the customer will come back with a larger issue. I will not be coming back .

My father hit a pole and ruined the entire front end of his car. I have seen multiple incidents that were fairly close to what damage my father had done. With that said, this car star has repaired my fathers car as best as I have ever seen a repair job done. Mr. Joe Saputo took very good care of us and we are now forever customers. I highly recommend this place.

Brought my car to get fixed after the whole side of my car was wrecked. Honestly I couldn't have asked for any better of a job like wow my car looks new again. I am beyond happy with the results and grateful for the staff there keeping me informed and updated the whole entire process. Thank you all for making my car mine again and making my accident un-happen.

Not a great experience. Not very friendly & took a very long time to complete the work. They put the wrong hood on my vehicle & were doing everything they could to not fix it. After months of back & forth, my insurance had me go to a different CARSTAR & they replaced the hood with the correct one. I would never use CARSTAR Ancaster again.

To selfish. doing is to used up as much as they can to make any possible money out of your pocket or your insurance claims. I got shocked from the price they've charged to insurance If you are paying yourself for the fix or fixing someone's car don't go to this place this place charge way more than what it supposed to be.

Amazing workmanship, great customer service all round and the job was done quickly. My car was cleaned inside and out including my disgusting tech mats. Would go to the Ancaster location in a heart beat if ever needed. They took care of things with my insurance company and had my rental ready when I dropped my car off.

Very good experience with this Ancaster branch of CARSTAR. Delightfully professional and expeditious, from the office staff through to the shop. The work as quoted was completed in a rather timely manner; the results of their labours were quite stunning. I do recommend their travails for all car body needs.

Great experience from day one, fast response on the phone, fast estimate, car rental experience at location was a breeze (enterprise). Overall repair was great, they even washed and cleaned my interior. Very pleased, if I ever get into another accident which I hope I never do I will go back there.

The front desk staff is very professional. The job was done excellently. Was told initially that it is a 2 weeks job but for some reason, they kept the car for 3 weeks before starting to work on it, when I started to complain they acted very fast and finished it in 4 days.

After having my car held hostage at another bodyshop for more than a month. Joe was able to repair my vehicle in less than a week. Friendly front staff (Brenda) and amazing service, would highly recommend this place if you need repairs done on your vehicle.

I was recently in an accident which was not my fault and my car was significantly damaged. Carstar repaired my vehicle and did all the body work! It looks and drives amazing! Very happy with their service and professional attitude throughout the process.

Had an awesome experience with the shop today. Joe was helpful and knowledgeable and the front desk lady’s (Alicia and Natasha) were amazing. They helped answer all of my questions and we were very happy with the quality of repair on our vehicle.

Courteous and professional throughout the repair process. Always very quick response and regular updates. The repairs themselves were done to the highest standard and they also cleaned the entire inside of the vehicle. A++ service. Thank you.

these guys are the best . they took the time to correct a problem from a competitor . they explained the issue clearly and were quick to follow up. they even tried to explain the problem to the competition who were quick to deny the issue

I had reason to use Carstar and I felt that I got 5 star service. Carstar gave me a much better price than any of the competitors. The job was done quicker than expected and the quality of workmanship was excellent. I am sold on them.

They replaced my car door and repaired the panel as part of an insurance claim. A rental was coordinated and my car was ready earlier than expected. My car looks like brand new now. Excellent repair work and friendly service

Very professional and friendly staff, great communication, repairs were completed within timeline outlined by staff and vehicle was returned like it was new - vehicle cleaned and interior detailed. Highly recommend!

Went here to get an estimate done on my car as someone hit my wifes vehicle in a parking lot. Was greeted by the very friendly ladies at the front desk and waited for one of the estimators to have a look at my car.

I had a great experience! Had to bring my vehicle for a rear bumper replacement through insurance. The staff were very friendly and professional. Had my car back at a reasonable time and it was immaculate!

They are very professional in the work they do. My car looks brand new! They communicated everything to the time the car was being worked on to when it was ready. Awsome staff there! Thank you …

Extraordinarily customer-centric from the owner to the desk staff!!! I was referred to them by my mechanic whom I trust highly. I'll post again when repairs are completed to comment on workmanship.

Avoid at all costs! This place has one and only one objective. To collect your money. Extremely expensive. Terrible results. They never keep their word even when on paper. Just avoid it!

Professional services. The receptionist was exceptional. She knew how and what to do all along. Everything was arranged. All you have to do here is to leave your car and the key.

This business is amazing from start to finish.. they ease your mind about fixing your car..they are kind, knowledgable and efficient.. I have been here 3 times.Highly recommend

A great job, finished when they said it would be. My 2011 looks like a new car! Special thanks to Shannon for her great front desk attitude, makes a person feel like a friend.

I was pleased with the paint/ repair however there was a minor dent that that wasn't caught in the new bumper cover plastic cover which was over looked it was disappointing

Went here to inquire about a quote, they told me the couldn't do it in the time frame I wanted. Yet they still took the time to help me and sent me to their recommend shop.

Best body shop you’ll ever find. Great Quality on the Repair. Nice front desk staff , as well as in the office. Great Estimator and Kind Owners. Amazing Shop and People!

Best value lifetime warranty... excellent workmanship.... use only uses quality parts They don't cut corners... they only do quality repairs with lifetime warranty....

Customer service.is A1.Nick looked after me and made sure I was happy with the job done on my car.Maryanne who works at the front desk was very kind and professional.

Horrible experience, rude staff and slow timing. Staff are often unhelpful and condescending at times. Would not recommend if you want good and reliable service.

fantastic place. Do. It hesitate taking your car here staff are wonderful , friendly and will take care of you well Thank you Mary-Anne , James and Natasha.

Thorough, excellent attention to every detail. Kind, courteous, friendly. I recommend everyone I know to go to Carstar Ancaster. Tell Joe I sent you.

Always a pleasure working with this location, the staff are very friendly and the paint work they do is top shelf! Thanks to Joe, Fred and the crew!

Always a welcoming environment and very helpful staff. I have specifically asked to bring my vehicle here for repairs as they do such a good job

Friendly service with quality work. Mary-Anne made the whole process completely painless. I wouldn't hesitate to use them again.

Carstar on Garner td. Did an amazing job repairing my vehicle I highly recommend this local business for your body shop repairs

Carstar did a great job on my vehicle. Staff was very friendly and helpful. I loved getting it back cleaned inside and out!

Had my suv for collision repair there and they did a great job,I would recommend them for car repair for instance claims.

lifetime warranty is useless poor workmanship rude and terse do not go here as the warranty is useless stay away please

The work is good but they are always very busy so it takes too long to get your vehicle back when they are finished.

Excellent customer service - in particular, Nick. Your technical knowledge and expertise is sincerely appreciated!

Carstar on Garner Road is a very friendly, professional business. I trust them with any of my accident repairs.

Major work was done ok but these guys promised me to fix a dent as a side job and did not do it as promised..

Terrible experience- rude, unprofessional, gaugers. Go somewhere else. Overall just terrible.

Don't seem to have any room for new business. Maybe try Rymal rd east and upper Ottawa.

Staff were very friendly and professional. They did an amazing job fixing my vehicle,

Excellent workmanship. Provided updates on status of repairs. Very friendly staff.

Great friendly helpful service. The work looks great!! I would highly recommend.

Nice staff, very clean, fixed my car and it looks great. Service is outstanding

Very organized and systematic. The only challenge is finding an appointment.

Love this place! Just repaired our car. Fully satisfied with their service.

Did a excellent job on my vehicle! Tuen around time was only a couple days!

From first contact to picking up our vehicle the service was excellent.

Amazing: Very competent and friendly staff; workmanship was excellent.

This shop does great work! Their team is helpful and friendly. Thanks!

Great personal service. They went above and beyond my expectations.

Did an amazing job fixing the rear end collision on my kia forte

the only place i would get my car repaired. They do it right!!!

This is the only place to go for any of your car needs!!

Always the best service from Carstar Ancaster!

Super friendly and great workmanship!

Very well organized and professional

Staff friendly and knowledable.

Great staff & great Service

Good people at front desk

Great place for body qork

Job well done! …

Excellent …

Good service.

Loved it

Perfect

Staff

Good