Terrible service..on Samuell.. sOo today my son and I went into BK to dine. We ordered two bacon burgers with fries, and two drinks, also my 9-year-old son ordered 8 mozzarella sticks. The mozzarella sticks come in two different sizes, a 4 piece, and a 8 piece. The cashier said they were out of mozzarella sauce. My son asked for the ranch. They gave him one ranch, upon request. We dined in, and my son went to the register and asked for another dipping sauce. The very abrasive manager asked the cashier if my son had nuggets. I overheard it and went to the register, I said no; he had 8 mozzarella sticks. The rude cashier said I gave him some sauce already, the manager looked at me and said it would be .27 for extra sauce. I asked how it was extra if a 4-piece came with one sauce, and an 8-piece came with 2. We only received one. She said no..both sizes come with one sauce. (keep in mind any amount of money is NEVER an issue, the principal is. Besides; my credit card won't charge .27.) The manager was extremely rude as I calmly told her the logic didn't make sense. So, if I order one 4 pieces, I'll get one sauce, if I order another 4 pieces I'll get one sauce. That makes two sauces for 8 sticks altogether. But, if I order one order of 8 sticks, I can only get one sauce. My logic infuriated the lady with braids, who is the manager. She tossed me a ranch and said it was on the house. I said Ty, and we continued dining. During our stay, she recanted the situation over and over very loudly, very rudely. She was berating the other employees, she kept saying she hated her job and would never have her own store and forever will remain just a shift lead, due to her anger issues... The whole time employee children were behind the counter running, and playing from the kitchen to the registers..amongst the food, oven, and other objects. I couldn't believe my ears, I definitely couldn't believe my eyes. Needless to say, I'll never return, and I got in contact with the district manager concerning this matter. It is way worse than I'm making it out to be. I'm cleaning up the language she used against me, and her co-workers. The shift lead is very loud and ghetto, yellow gapped teeth.. Very rude. The cashier nose ring like a bull very ghetto rude and it's not our fault you chose this in life. No home training no logical thinking.. But I bet those snotty nose kids were eating free. Who has kids at their place of employment behind the register.. Andrea does... And the shift lead loud mouth allowed it. They need to be replaced.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

If I could give them 0 stars I would. We ordered two sandwiches with bacon and two with sausage. Get home and everything has sausage on it. I thought I would try the cini minis well I ordered and paid for them and didn’t stand a chance. They are rock hard and I don’t know if they forgot to ice them or if it comes on the side but we had nothing to eat them with. French toast sticks no syrup .. NO CUSTOMER SERVICE. This is the type of location where you have to order ONE ITEM to have 50% accuracy of your order. That’s pretty sad. People probably stop and check everything in their bag before driving off. When people don’t have to do that and they trust your location you can push cars so people aren’t sitting and complaining as well.

(One star only because I had to in order to post comments)... Went in to order the 2/6 that was advertised only to be told that the Special was Taken out earlier in the morning,yet the Poster was still hanging in the window ( it was after 4 pm when I was there) I asked the female at the counter why was the Poster still advertising the 2/6 Special,she responded that she just hadn't gotten around to taking the poster out of the window... Meanwhile,Other customers were ordering the special too only to be told that it was no longer available !! Most places would honor what's advertised especially if it's still displayed !! For a fact I will never be going to that particular burger king again !!
Meal type
Dinner

Terrible, terrible, terrible customer service! No suggestive sales. Used bbq sauce instead of ketchup! All Hispanic crew, very unfriendly, no customer service, rushing my order, not paying attention to detail. Not sure where mgmt was, cold burgers and fries with a FRESH onion ring. They did manage to get that correct! I'm very hopeful for a response from their corporate office. I'm so angry at the entire experience, I'm almost positive that I'd never return to this location! This location needs diversity, some moral, and definitely customer service training!!!! That's the only way to solve the issue at this location!

Lady refused to honor the free whopper off the receipt survey. Told me time period was too long has to be 24 hours. What a lie. Porque?! I do survey for you all 1 stars. Fries were good though.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 1
Atmosphere: 1
Recommended dishes
French Fries, Bacon Cheeseburger, Bacon Double Cheeseburger, Onion Rings, Hash Browns, Double Cheeseburger, Impossible Whopper, Cheeseburger, Crispy Chicken Sandwich, Bacon King, Original Chicken Sandwich, Chicken Nuggets

It was after 7am & the store was still closed. They didn't want to let me in but I needed to use the restroom. This was the 2nd Burger King I went to in Dallas that wasn't open in time. The receipt wasn't printing out the paper correctly for me to do the survey. They put the wrong top on my soda & it wouldn't stay on. Don't post the time if you're not going to open on time...don't schedule works to work knowing they're going to be late. Ordered coffee but didn't receive anything to stir it with. Pathetic service!!! Next time I will stop at Grandy's next door.

Worse service provided. I ordered ahead and when to pick it up I went through the drive thru since it was only 1 person in line and I added a large order of mozzarella sticks. I ended up in line for 30 mins. Ask if they would at least compliment the sticks I order which honestly still would not have been equivalent to the gas and time spent in line and they still said no disrespectful and didn't even offer an apology.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1

My big fish sandwich was hard as a rock, unable to even break it. Took it back the cashier asked what was wrong with it I explained it to him, so what do you want me to do?, Give me my money back, do you have your receipt, I did and he gave me a 10.00 so I asked for the rest of my change, " read the receipt you asked for and give me all of my money. I will not visit this location on Ledbetter and Hampton again.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Every time I come here and order onion rings they are old and cold . When I ask them to fix it they do but why should I have to. I expect hot fresh food as a customer and just because they want to move a line quickly , don't mean you can give me old cold food. There are holding times go by it , the future socks for fast food workers cause ya'll don't give a darn anymore about customer satisfaction. I can't go to burger King with half my money and get food so stop taking my money and giving me half a service!!!!!!

09/2/23 I ordered the new wraps I got 2spicy 1 classic & 1 honey mustard…. but I got 2 classic & 1 spicy?? How did you guys messed that up so bad? I got changed for the 4 wraps but only got 3 & the wrong flavors too plus the wraps are terrible half of it was a ball of chicken & the other half was just the warp? this Burger King & the one on Buckner is always messing up the orders
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 3
Atmosphere: 1

I went to Burger King on Jim Miller and I-30 in Dallas Texas 10/5/18 and I went to the drive thru it was late 12 am. As I went to order my food the cashier ask me to come back in 20 mins. when I asked why she said that their was no food. I was like WHAT. I just drove off and went somewhere else. This store is open 24 hrs and I should have been help. Their was bad service and bad customer. If a business says they are open 24hrs then customers should get the best service like normal business hours

Burger King has good specials, but this location really sucks. I've been here multiple times in the morning after 6:00 a.m., when they supposedly open, and the door is locked, and they still have the cone in the drive-through. I waited until 6:30 to come yesterday, and they were still closed. This morning, they were still closed but I through the cone to the back door, and drove up to the window and continuously honked until someone took my order. Apparently they don't *get* here until 6:00am.

Decided to have BK for lunch today, noticed the filth immediately upon walking in. Service was slow and the workers seemed unmotivated and unhappy. Someone should be monitoring the lobby and bathroom cleanliness. While ordering meals for 3 people the working said "what" 3 times, not the proper way to address a paying customer. Won't visit this location again. Definitely bottom of barrel service overall.
Service
Dine in
Meal type
Lunch
Price per person
$20–30

I touched the fries and I realized they were cold. The lady takes my order and dumps the fries back in the fry bin. When I brought it to her attention she claimed she was going to throw them away but didn’t. More than likely the fries went out to someone else. The young lady at the window and the manager very poor attitudes. Save your time and money and don’t go to this location.
Service
Take out
Meal type
Lunch
Food: 1
Service: 1
Atmosphere: 1

Great place to go during lunch if you’re looking to score some drugs. I’ve witnessed drug deals go down in the parking lot on multiple occasions. The homeless and/or drug addicts are allowed to hang out in the restaurant without ordering anything from the menu other than a free water. Today one person smelled so bad I had to take my food and leave because I was getting nauseous. BK should do a better job of protecting their paying customers. Won’t be back again after today.

It used to be good but they keep firing the good workers and keep hiring new people that dont care about their job. The fries are constantly dried out and refried, the burger buns are burned and the machines never work. Overall this place is going downhill fast, i wouldn't be surprised if it gets closed down. My advice save your money for the better restaurants around like Whataburger or go to the one on Buckner atleast their they care.

I will never go to this burger King again!!!! I eat them everyday and today the customer service was horrible..the lady in the drive thru was really rude it took forever to get my food and when I did receive it it was old my chicken patty was hard and burnt it must have been sitting there for awhile when I went to take it back the manager was really nice it's just the employee should know how to handle these situations as well

I made my order as usual - value fries, bacon cheeseburger, and a coke. The lady's name is Red (also tattooed on her arm). I asked for the zesty sauce for my fries. Tried charging me for a condiment! Said since I didn't order the chicken fingers, I would have to pay. Just bad customer service! Also this location is packed with homeless folks on the property. This Burger King does nothing to maintain their property.

Went to order the 3 number #1 was told they don't have a small combo only medium or large. The menu said 9.17 but was charged 10.17 after I asked if the medium was 9.17. Does burger king approve of their customers being ripped off?
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 2
Service: 2
Atmosphere: 2
Recommended dishes
Whopper

Very quiet and enjoyed the space. I absolutely love burger King and was glad they made out food quite quickly.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bacon Cheeseburger, Impossible Whopper
Parking space
Plenty of parking
Parking options
Free parking lot

Guess the same stuff is still happening 2 years later ..drive up at 1055pm and nobody was in the store even tho the lights were on and i sat there till 1115 and nobody answered the drive thru so i just pulled thru and nobody was in sight. Online says they close at midnight. Don't stop here when u get off work looking for a meal late at night had to go to jack in the box.

the customer service in the drive thru is bad, the old burgers they serve is bad, why on gods green earth would a employee think it would be ok to put a whopper jr patty on my double whopper? do better burger king
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Recommended dishes
Onion Rings, Whopper

Wanted to try chicken fries....terrible! Tasted like eating a cold dry sponge! Called their corporate office. What a joke! Offered me a coupon for a Whopper. Never got it. ...lol. Two weeks later ordered 3 whoppers. FYI you can't get it your way! You can't even get it their way! Cold, dry patty with lettuce, tomato only was on them!!! Terrible food at this location!

The lady taking orders had an attitude, was slamming things around and acting like I was an inconvenience to her. If she wants to act like that she can get a job doing factory work where she doesn't have to deal with customers, and if she slams things around she can get fired ‍♀️
Service
Dine in
Meal type
Lunch
Price per person
$1–10

I love Burger King flame-broiled hamburger. Fresh hot delicious they had a two sandwiches for $5 on sales going every time I went it was perfect. Why when the sale go off I go by two sandwiches and both of them a cold I go back to the drive-thru and tell then what's wrong you have me sit in the parking lot and bring the sandwich Becca to me and it's still cold

I like Burger King. It gives me a lot of nostalgia however, this Burger King has never once gotten my order, correct. Ex "May I have a double cheeseburger meal" gets double wapper meal significant price difference and they are different menu items. They also are willing to serve fries and onion rings that are no longer fresh this location is just sad

Went to this Burger King, ordered a 2 for 5, no one was in front of me and it took 15 mins and I still did not receive my meal. The 4-5 people after me all received their meal. I asked for a refund and that was a hassle. I witnessed them messing up people’s order and they had 5 employees. Stay away. Called corporate and was offered 0 compensation.

Takes an hour to pick up your mobile order from the drive thru... didn't even get a receipt to post a survey about the terrible service, so I'm placing my review here. Manager was talking to a cook about some movie and taking her sweet time...NOT FAST FOOD
Service
Take out
Meal type
Dinner
Price per person
$1–10

Worst breakfast I've ever had from BK. And the service was even worse. Potatoes tasted like they were fried in old oil. Burrito was grown together. Kid at window had to ask what size we wanted several times and how we wanted our coffee (black, we said it 4x) save yourself the trip go to McDonald's they have a line for a reason.

Everything was very good, I would definitely go again, Valeria was very friendly and helpful . MORE PEOPLE LIKE HER !!☺️
Service
Take out
Meal type
Lunch
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Impossible Whopper, Cheeseburger, Whopper

How do u guys make $1.02 BILLION ANNUALLY but can’t figure out how to update Google maps? Says open til midnite but that’s not true. 10pm and it’s closed!!!! This is after I leave the other one bcus they ran out of food and only had “big” burgers lol. What a fxckin joke
Food: 1
Service: 1
Atmosphere: 1

“You asked for Dr. Pepper! That’s how Dr. Pepper tastes!” said the lady said when I told her it tasted super sweet, the mixture or whatever was off, very syrupy - I asked for a different drink. Thought I was supposed to have it my way ‍♂️Guess the customer is always wrong & now I don’t know how Dr Pepper tastes …

We had a miscommunication and they made it right. With no extra charge or and questions
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Vegetarian options
I got the impossible wrapper and it was delicious.

I would like Manager Monique recognized for her outstanding on the job training skills and her awesome personality. This valued employee represents Burger King with high standards .The employee show outstanding leadership skills. I would like the district manager and corporate office to recognize this great employee.

I generally get what I order, but their ice cream machine is always "not working" or they're "cleaning it". Also, they always seem to be out of whatever the special is for that month. Probably the worst Burger King I've ever been to, and I've visited this location a few times over the past few years.

Hey, Today's Burger King is a far far far far far far farthest than far Cry from what it was a while ago. It is just not worth the breath it takes me to tell you how bad it is. Everything in there is bad from the food to the employees the food is 4th class and their employees are no better. Later.

My experience for this to be burger king was Amazing the Lady in the drive thru with the dreads made my day her customer service is excellent my order was perfect and it didn't take longer than two minutes... would definitely recommend going here for something hot and quick she deserves a raise!!!

Got the fish sandwich . It was good, but their equipment would not read my gift card. Tried several times. Had to pay with my credit card. Next time this happens, I'm walking out. Tired of this. This has has happened at other stores as well. Beginning to think these gift cards are a scam.

Poured salt & pepper all over my burger prob because i wanted mustard & ketchup instead of mayo. Lord knows what else they did! Wouldn't recommend going here unless you want the girl praying over your food before she hands it to you! Should've known something was us right then!

Customer service is awesome but it is so hot in there! Like I don’t know if the A/C is off or broken but do better Burger King. You are in Texas where it is so hot outside. I don’t want to eat my lunch in a hot atmosphere.
Food: 3
Service: 5
Atmosphere: 1

So I realize I came in towards the end of breakfast, but I have to say my hash browns were the worst ever! Usually BK has the best though ☹️ they were cold and soggy! Even though it was towards end of breakfast, I would have waited on fresh hash browns, as would my husband.

We got a couple of cheese burger and the cheese was hard like if they were sitting there for a while. The lettuce in one burger was gooey, the only good item was the original chicken sandwich which was still hot, everything else was barely warm, did get to take pictures.

We ordered 2 Original Chicken sandwiches and we got that. Except for the sandwiches were burnt, cold, dry, and on whopper buns with rotten lettuce . The store never answered their phone. My husband had to drive back up there and east additional gas. …

This place is the worse the w workers are lazy and they always take forever to make the food... worse part when they forgets to put things on the egg sandwiches or a item is missing ALWAYS CHECK BEFORE DRIVING AWAY!! NEVER AGAIN WON'T

Bad costumer service. The cashier ignored me a few times. Asked for medium fries but looked like small fries, and they're old, soggy and bland. Threw them away. Soda is flat....Never ever coming back! I basically paid over $10 for an okay burger.

I love Burger King, not this one. I waited in line for over 15min just to get cold food. Too many young people with bad work ethics bringing down the fast food industry. They don't care about the job....only the paycheck. Get it together america

I ordered 4 burgers and 2 fries on a drive thru here. They charged me the whole order , but only gave me 3 burgers and 2 fries. I called them about that but they never picked up the phone.
Service
Take out
Price per person
$30–50

The food is what I expect. Not great, not bad. Good enough for when I'm desperate. Customer service here is non existent. Driver through personal are the worst. No greeting at the window or anything. I thiugh the girl was a mute to be honest.

I came to this location at 10:45 and they said that they were closed early because they were cleaning the grill. You don’t clean the grill until after you’re closed. Very sad but also increasingly common with today’s workforce and leadership.

Mozzarella sticks were cold, they gave me 7 chicken fries instead of 9, the cheese on my value burger was not melted , the cookie they gave me was dryer than California's wild fire which almost broke one of my teeth because of how hard it

Im rating this specifc location with 3 stars...only because of the horrible customer service i recieved when i visited. The food was great but it left a bad taste in my mouth after the way I was wrongfully treat. Long review below if youd

10pm and the had wetfloor signe cones blocking the entrance to the drive thru! I saw about 5 employees walking around with headsets on, i sat in the parkinglot and called them 5times and never answered, the. At this point i thought maybe

Me n my boyfriend went here after I got out of the hospital n we both were hungry so we get into the drive through it’s on two separate tickets we’ve been here before it should be a smooth transaction right!!!!!! Wrong she said no they

The staff is always cool. Only problem i got, this free whopper ad on their tray paper says get a free whopper by filling out an online form. I fill out the form from my phone and for doing so i get a code upon completion. I screenshot

They usually have my order correct, but for some reason yesterday they forgot my onion rings and I found a plastic bag in my drink!‍
Service
Delivery
Meal type
Lunch
Price per person
$10–20

The burgers just don't taste the same as they used to. A burger Now and a burger from 80's and 90's just taste different and are not messy. Messy burgers always taste good.
Food: 4
Service: 4
Atmosphere: 4

It takes a very long time to get your order. They only worry about drive times. Not the customers in the dinning area.When we finally got our order it was incorrect and we had to start all over again. This place sucks...

Every time I come in here it’s CLEAN. One of the cleanest Burgers Kings I’ve been too. Only reason I’m writing this review. Other locations could learn from this one
Food: 3
Service: 5
Atmosphere: 5

I've been trying to cut down on fast food. We ordered 4 Jr burgers and they were all made fresh. There is no water from the fountain, service was mediocre. Good was good and fresh, the inside seemed recently remodeled.

The meal was excellent. And the cashier had a mouth like a sailor, which strangely enough made me smile. I honestly enjoyed the experience. It's my new go to spot!
Food: 5
Service: 3
Atmosphere: 5

I don't think I've ever been to a BK this dirty. All tables were dirty, had to clean our own. At least 10 trays on each trash can. Lid/straw area was a mess. I don't even want to go into a restroom to wash my hands.

I do not like Burger King for anything. Meat smells like kerosene and is oily, not greasy, oily. However, my husband who usually has impeccable taste, loves their Whopper. He can't go there if I'm with him. …

Asked for fresh food and it was still trash. Fast food chains are convenient trash food
Service
Take out
Price per person
$20–30
Food: 1
Service: 2
Atmosphere: 2

Food was nasty and cold she took my money first when they gave the white man before he even paid for his food
Food: 1
Service: 1
Atmosphere: 1

Am always around burger King, food is always good service is great and fast thank you
Food: 5
Service: 5
Atmosphere: 5

I love this Burger King! Amazing service and they were so nice and helpful! Made me feel right at home. I will be coming here again! .

Croissant breakfast sandwich ham or bacon... ran my blood pressure up way too salty!! But the wallpapers are still good LOL

My order was prepared pretty soon! Two big and tasty burgers for only $5.41. Ask for Whoppers when you go to Burger King.

Swiss melt wasn't even melted horrible burger stick to a whooper
Food: 1
Service: 1
Atmosphere: 1

Employment here is horrible. Terrible service
Food: 5
Service: 1
Atmosphere: 1