This small& a little unknown pet supply store on Brock St dwntwn between King and Wellington Sts is amazing. I do believe it is privately owned. It's unique location and layout inside are very welcoming and homey you might say. The staff is super friendly, and very knowledgeable. I love this place, as do my furbabies. Who always receives lots of pets and cuddles from staff and healthy treats( with owners permission of course) they have all sorts of items for daily need of pets big and small. As well as some very unique home decor or gift ideas. Although sometimes some items may seem a little pricey, for the most part their prices are competitive with the bigger brand name pet stores in the city. But the personal service you receive is above and beyond approach here. Which more then makes up for the few higher prices. And your pet is always welcome. Before you run to the brand name stores, give this little beauty of a place a try. You won't be sorry.

I frequently drop in with my dog. She loves going into the store (smells, other dogs and to visit the staff) and I purchase treats and toys. On 2 occasions I chose a toy (s) or treats and was told they could hold them for me as I didn’t have my wallet with me (walking my dog) for a few days. Both times when I arrived to pick up they had been put back out. I went and found them and purchased. Despite the fact that I purchase there, I have also come to realize my dog won’t be given one of their small treats unless I buy something each time. Not much fun! Very awkward as my dog sits and hopes for a treat and one not given. Won’t be returning.

The staff were wonderful when we went with our puppy. However, we were not informed beforehand that gift cards do not work in store and can only be used online. This information does not appear to be located on the website, nor was it located on the email I received with my gift card. This should be more clear. Additionally, note that free delivery is available for orders $50 or higher, but this does not seem to apply if you are paying with a gift card online. A bit disappointed in how challenging it was to use my gift card without paying extra money.

I got a dog collar there and on the FIRST walk with it on it BROKE! My dog was pulling to go run to a squirrel and the collar SNAPPED OFF! Now I am not even from around Kingston so here I am with a broken collar and no way to return it (16.99$$) Plus we called the store and the worker was being EXTREMELY RUDE and said we can only return or exchange if we go all the way back to Kingston. We offered to send a photo of the receipt and the collar but she said they don't have a manager and the owners are never in. Not impressed.

This is my favorite story for pet essentials. The staff are super friendly and always willing to answer questions. The quality of their dog foods and toys is excellent. Their prices are very reasonable and they are willing to make substitutions or order in items if out of stock. The local, contactless delivery system has been truly amazing during this COVID situation. Plus, it is nice to support a local business that does so much for our community.

Great little store in downtown Kingston. The shop is well lit and walls are packed with as much pet paraphernalia as you could want... If you have a dog that is. I found their cat selection relatively small compared to other pet stores, though what they do have is diverse and good quality. The staff are caring and attentive and give away plenty of free samples.

They have an excellent selection of top brands. My dog has a lot of allergies so shopping for him can be to difficult, but the staff at Birds 'n Paws are always awesome at helping me find products that I can actually use for my pup. They even do deliveries so I don't have to carry 12 kilograms of dog food around with me!

Been shopping here for a few years now and the staff have always been fantastic. My dog has a specific dietary requirement and they’ve gone above and beyond to make sure they have something available for me whenever I’m in. Love coming in to grab whatever I need and it’s great to still have an independent shop in town

I absolutely love this store and all of its employees! The staff are always knowledgeable, friendly and so helpful. Plus they always have stocked amounts of a variety of items. I am confident in my purchasing all the correct equipment my best boy needs. They really make a customer feel like a friend. Thanks to all

Lovely little place for some pet shopping! Staff are very friendly with humans and animals alike. Their prices vary; they have very affordable treats, but their toys I usually find too expensive. I like to stop by with the dog when we’re walking downtown and pick up something tasty to take to the park, or home.

Awful staff had this snarky rude vibe to them. Two women (working there as i type this) were so snarky and fake, how they got their jobs is beyond me. One had their hair up in a bun with glasses dark hair on the stout side wearing a pink shirt. I felt unwelcome and will no longer shop at this place.

They have the best quality pet products at great prices. The customer service is excellent. We just got a cat tower and condo. They are both very stylish and look lovely in our home. Our cat just loves them. I highly recommend this store.

These guys are great and all so knowledgable and friendly. They allow pets in there and they eve provide air rated water and treats for your fur babies on hand. I just got these two matching shirts for $19.99 each. Currently you have to

Love getting our pet food from here. Theyre well priced and deliver on such sort term notice. I asked if they could deliver our food on a saturday and they were right there the next day with our order. They were also super nice about

Best pet store in Kingston! They have certain items you cannot find anywhere else. They have awesome treats, an amazing and unique selection of toys and puzzles. Plus the staff are always super helpful and engaging every time!

I come here every week and the friendly staff seal the deal for me. A must stop for anyone nearby who has a pet they want to spoil. And you even usually get a free sample of different gourmet foods when you make a purchase.

Prices are a little high but unmatchable service, lady behind the counter asked if she could "throw In a treat for the kitty" and gave us some great looking food. You can tell the people here really care

Even though only curbside pickup was available, had excellent and fast service. Website easy to navigate.Order ready and picked up within the hour.Only place I can purchase gigantic bones for my dog.

Convenient place for a wide variety of things your pets need. Friendly and helpful staff, and if you don't have an easy means of transporting a big bag of dog food, they deliver too!

A little expensive, however they have a wider selection of all natural pet foods compared to anywhere else. Good location for students and anyone living downtown without a car

The ladies working there were very sweet and helpful. They also have a wide variety of cat toys, which this little one enjoyed. Good quality and held up well with playing.

I always have amazing customer service at Birds 'n Paws! He staff are friendly and knowledgeable with the added bonus of being able to support a local business!

Lovely staff and great service! From Kingston to Paris, France. We’ve got given great advice, and our Kodak loves everything we brought her back. Thank you

Such a great store! Staff super friendly, helpful & welcoming. Store was well stocked and I found what I was looking for. My pups love it here!! …

Always such a warm welcome for me and my doggo! Super helpful and always so friendly! Very knowledgeable about products :) 5 stars and 2 thumbs up!

One of my favourite local companies to shop and support. Friendly staff. They are always willing to help. Always receive great service …

Friendly staff, very knowledgeable, various homeopathic and natural based products. Great pet store in the City of Kingston. Highly recommend

The owners are very knowledgeable about the dog food brands they carry and were very helpful getting my dog properly fitted with winter gear!

Great staff. Even delivered a large dog bed to my house the next day for free because I couldn't take it at purchase. Thanks again …

A quaint little pet store in Kingstons downtown area. They have a good selection of pet food and toys. Good prices and friendly staff.

J'ai acheté plein de chose. Les dames étaient très gentille et m'ont aidé dans mes recherches. :D Prix légèrement élevé parcontre.

very friendly service and they also have a great selection! I was a bit surprised to find the medication I needed for my cat.

Great little local pet store down town!! Also free food samples for the puppy and kitties. Good balanced stuff!

Good place, friendly people. Needs more catnip free toys for the cool cats that don't know their limits …

Great selection of premium dog and cat food, lots of toys, collars, leashes, coats, etc. Good prices too.

This is an awesome store with knowledgeable staff. Not a big box store! Great selection in a small space.

Birds'n Paws is a charming pet store. It is definitely worth a browse if you are in downtown Kingston.

Vraiment de tout et le personnel des plus gentils et serviable... Nous avons tous trpuve

Small store wirh lots of selection. Prices are pretty good and staff is always helpful.

Very friendly owner and the fur babies enjoyed picking out a new toy and some treats

The lady made it very easy to put the harness on my dog. My dog is very skittish.

Such a great store! Fantastic selection and very helpful and knowledgeable staff.

They have a great variety of animal products. Staff is friendly and helpful.

Such a useful store. Friendly staff, and the cutest little 4 legged helpers.

I have only been here twice and both times the staff have been very helpful.

Such a great store and the employees are amazing. Love bringing my dog in.

First time customer, great store everything you need and a local business.

Very friendly and got a lot of different things would definitely go back

Smaller store but loaded with tons of unique products reasonably priced.

Never been to store front but they deliver free of charge to East end.

Great asset to the downtown, the staff are always lovely and helpful.

The friendliest staff offering a great selection of pet pal products

This a great pet store. Staff generally decent, carry great brands

Great place with knowledgable staff that are good at what they do.

Staff is very friendly and helpful. Nice store and good selection.

Great service, friendly staff, good selection of all the goodies!

I find it too cramped to be a comfortable shopping experience.

A wonderful store with incredible customer service❤️

Always have a treat for my dog, very friendly staff.

LOVE THIS STORE!! first time in spent 289.00. Ooops

Excellent customer service and very knowledgeable.

Nice store with lots of variety and fair pricing

Excellent service from very knowledgeable staff

Awesome store, variety of toys and pet food.

Staff is very friendly and knowledgeable

These guys are absolutely wonderful

Very friendly staff. Lots of help.

Good stuff for pets and people...

WAY TO YUPPIE & WAY TO EXPENSIVE

Great selection. Great service.

Very friendly owner and staff!

Awesome product awesome staff

Helpful and friendly staff

Really unhelpful and rude.

Not a very good pet shop

#petfriendly #favorite

Friendly and helpful.

Great little gem

Nice sweater!

Great staff