Updated 3/13 The owner Ronnie made it super difficult for me to use my complimentary hair color which was given to me in return for a botched up job. Out of the 6 times I suggested, none were apparently available. This place is a scam, stay away from it! Updated 10/3 This is an update to my original review, I changed the rating from 1 to 3 star. This is because the owner - Ronnie fixed my hair. Although due to two haircuts in one week, in spite of my hair being barely cut the second time around, it's still shorter than I originally wanted, but the haircut is good. I appreciate Ronnie's sincerity and wanting to make up for the error. She has also offered a free future color and haircut to make up for the inconvenience. ......................................... This is the first time that I am questioning the legitimacy of the reviews. I am new to the neighborhood, was looking for a place to get color and haircut for my birthday. All other salons were booked in advance, so I decided to take a chance with Bao and what a mistake it was! The color was specifically to cover my grays, which I had communicated several times. My stylist was a middle aged woman who did not speak English at all and the owner had to translate everything I was saying to her. This didn't bother me and I decided to take a chance. The color was nice, but when I went back home and checked my hair, there were a bunch of grays right there in the front, which I couldn't spot in the salon light. After spending two hours, I had to pluck out the grays before my bday party. But the worst of all is my haircut, I got charged $90 for it. All I wanted was a trim and I am so glad that I asked for nothing more. While she was cutting, I realized that this seemed so old fashioned, she was fumbling and was so haphazard. She didn't even check my hair from different angles to make sure the length was even. With the blow dry and the two minutes I got to check my hair at distance, I didn't notice a thing. Went home and there are literally little pieces of hair that are longer than the other. The whole length of my hair is uneven!! Is this called a hair stylist? I would not pay $20 for this haircut. I could have done a better job cutting my hair at home. Called up the salon and the owner said she will fix this. I am so scared of even stepping into this place. But I have spent so much money here that I need to get it fixed. Will update/add to my review after this fix!

There are not enough words to express how great Bao is! It only took one appointment (and a barrage of compliments) to know this would be my salon moving forward. I have a single process color every 4 weeks, so trusting the stylist and enjoying the whole experience of the salon is very important to me. Kelly is fantastic , and I trust her completely with my cut and color. Ronnie is also an absolute pleasure, and keeps the salon running smoothly and efficiently. To be honest, the shampoo at Bao is often the most relaxing part of my month. It is beyond obvious their team loves what they do and values their customers! They're kind, sincere and enjoyable to be around. At this point, I have been a loyal customer for over three years, and after seeing my consistently great cuts/color, some of my closest friends and even a few neighbors are Bao loyalists as well. They share the same sentiments about the staff and have also received consistently great cuts. The beginning of the pandemic was tough, but I've been going back regularly since they were allowed to reopen in Phase 2. I had no doubt in my mind that they would be taking all the proper COVID precautions, and they've 100% delivered on that expectation. The salon could not be cleaner, the team is super cautious, and they make every customer feel relaxed enough to enjoy the experience.

I was very overdue for a haircut, and the weight of my hair had been getting unbearable. I made an appointment, but due to a time zone mixup on my calendar I accidentally missed it. Bao Salon was very kind and understanding, and allowed me to reschedule for the next day. When I showed up to the salon, they only allowed 2 customers at a time. I think there were 2 employees working, maybe 3? All of them were wearing face masks. Keep in mind that if you don't want them to use heat, or if you want them to use heat protectant, you need to tell them proactively. This is because they are considerate of their clients' needs and potential sensitivities to products so they prefer clients to initiate those requests. They did a good job on my hair, but I think I should have been clearer that I don't use heat on my hair at all and wear it naturally wavy/curly and didn't want to lose any volume (that's on me for not telling them). The stylist was friendly and we had a nice chat during my cut. It felt so nice to connect with another person again after quarantine. I'm quite happy with how the cut turned out! I'm glad to have supported a local business during these times!

This is the kind of place that tells you how you should cut your hair and ignores what you say. I explained what I’d like, then after a lot more cutting than it should’ve warranted, I asked what was happening. The woman cutting my hair told me what I asked for would “look bad with my face” so she gave me the cut she think looks better. And when I explained that there’s a reason I cut my hair a certain way, due to insecurities or preferences over my lifetime, she just kind of shrugged. She never mentioned to me what she was doing and rushed into what she wanted. And she wasn’t gentle either. So I paid $100 for a haircut she wanted for my head. The only reason it isn’t a one star is because the other woman was nicer.

Got a haircut today and was disappointed with my experience. First, I was told the cost of a haircut was around $85, but was charged $140 (without tip). I wasn't told until I had to pay that I would be charged more because I "have a lot of hair." I understand having to pay more because I have more hair than most, but what I didn't like was the lack of communication up front. Second, I asked for face framing layers and long layers. While she was cutting, the stylist began to thin out my hair without asking me first. I like having thick hair and was disappointed by the amount of layers I got and how thin my hair came out. Did not like my experience and will not be coming back.

This place is wonderful. I was desperately looking for a haircut last week, and the place I usually go to was booked up. I took a chance on this place and walked in, and luckily Dom was just finishing up a color and was free for a cut. I came in, sat down, got my hair washed (and head massaged). As I sat getting my head pampered, I was offered something to drink which was lovely. When Dom came to cut my hair, I pretty much told her to just have fun with it. My hair hasn't looked this good in years, I absolutely love the cut she gave me. And all the ladies here are super friendly and nice. I will absolutely come here again.

I've been here once for a blowout with owner Ronnie, and more recently for a haircut with Phillip. Both booked through ClassPass, both fantastic. The blow out left my hair smoother than it'd ever been, and the haircut was one of the best I've had. Booked it on a whim. Phillip is a really talented hairdresser and all around really nice guy. Took his time—the cut lasted an hour and a half—and gave me the super precise bob I was looking for. He works at the salon Monday-Friday, and I highly, highly recommend getting your hair cut with him.

I went to Bao for the first time for a haircut and was super impressed. They took my temperature as I came in, everyone was wearing masks and there was only one other client in the salon which was super clean. You can feel safe getting a haircut at this salon because they are taking appropriate precautions in light of covid which is great to know. The stylists helped me figure out what I wanted based on a picture I had and it came out perfect! A great value, I would recommend.

Been getting my hair cut here for the last year and always have had a good outcome and a great experience. They also styled my hair for my wedding and were so generous when I came in for the trial - they let me try both a down style and two different updos to make sure I was really happy with how it looked. Honestly, I am one of this people who is never happy with how my hair is styled for an event, so I expected this to be the same, but I really loved how my hair turned out!

I also happened upon this place after I got a really disappointing cut at another nearby salon. Kelly at Bao fixed the previous mess and gave me one of the most flattering cuts I have had in a long time. I will go back and may start coloring my hair here too. I liked how it's small and the staff very friendly. They are actually not badly priced for the area either.

Do not go here unless you don't care about the outcome of your hair. It is very expensive and I was unhappy both times I went. First I got a cut and balayage and it was way shorter than I wanted and looked like zebra stripes. Another time I went to get a full head dye to go brown. It was dyed black. Now I am stuck with black hair and very unhappy.

Hands down the best haircuts I have ever had (and I’ve many great ones). Kelly is truly a perfectionist and an artist. One of a kind. And Ronnie runs the business beautifully. Cobble Hill doesn’t know how lucky they are to have this gem of a salon- but I do. I have short hair but Kelly does it all and perfectly.

Personable haircut experience! I like Phillip who is there Monday-Wednesday. He really takes the time to explain his decisions and how to tailor the cut you want to your hair texture/flattering shape for your face. Bao is also very kind definitely has built a clientele base here in Brooklyn. Will be back!

The boutique salon gives an intimate VIP experience. The store is beautiful and elegantly decorated, super clean and chic. The stylist has an unique gift to understand my needs and bring the best of myself, her cut boosted my self confidence and I feel so special as well as so authentic. It’s truly a gem.

I love Kelly, Ronnie, and Laura! I was in the salon for about 4 hours today to get a digital perm and haircut. I'm so happy with it! I told Kelly that honestly, it was way better than the pictures I showed her. Everyone was so nice and the salon itself is cozy and clean. Will definitely come back.

Best haircut I've ever had. Tomo and Kelly are amazing. They take time to consult with you and offer great suggestions. Everyone at Bao is so kind and professional and the shampoo/massage is one of my favorite parts of the experience. They also do a phenomenal job with color.

Lovely staff, and hair cut is exactly what I was hoping for! The best cut I've had in New York since I moved here six years ago. Edit 10/15/2017: went back a second time and it was just as brilliant as the first. Lovely staff who know what they're doing!

Norma at Bao was meticulous. She took her time and gave me the absolute best haircut. I can’t say enough good things about Bao. Even the lady who washed my hair was fantastic, there’s nothing like a good head massage. I will definitely go back!

Made appointments for up-dos and blowouts for a group of us on a week’s notice - highly recommend! They did a great job and were supper accommodating about timing, number of people and changing a blowout to an updo.

Awful experience. Had an appointment for haircut with trainee, trainee did not show up. No one called me, changed entire schedule. Said I could have haircut with stylist, expensive. Customer service where are you?

Loved my haircut here. The hairstylist knows well what suited me even without seeing my whole face as I had a mask on the entire time. A small welcoming place to get a new cut. Thank you Kelly!

I Have been going there for several years, Roni and her team are very knowledgeable, friendly and talented hairstylists. Shampoo’s are divine as well! Highly recommend!

A truly wonderful salon. The team at Bao are spectacular. Talented stylists, premier service: possibly the best salon and care I’ve experienced anywhere in the world.

Great experience! First time coming here and Norma gave me gorgeous layers. She's a true stylist and perfectionist. It's looks amazing will be back ❤️ thank you!

Came in for an impromptu trim. My hairdresser was amazing and took great care even though I didn’t give many instructions! Super covid safe too.

Went to shop with a clear reference picture that was relatively easy to follow. Came out with hair much shorter and poorly styled hair.

A small hair salon with an AMAZING service. Went for a haircut and it was a great experience, I will defiently come back

Too does an incredible hair cut and blow out as well! All of the staff is warm and friendly! Highly recommend this spot!

Overpriced, staff is not nice and the result was terrible. Six months later, I am still trying to get the color fixed.

These gals are great - very service oriented and nice! Tomo is an amazing hairdresser and I recommend her services!

Just WOW. After 2 years leaving in Brooklyn I found right spot. Keep up the great work! Great men hair cuts!

I love Bao so much, it’s the best, and everyone who works there is the sweetest. DEFINITELY GO HERE!!!!!

Got my hair blown out! Did a great job, super easy. Staff is very kind

Best haircut I have ever gotten. Fair price and covid safe!!! …

They were able to take me on the same day and did a wonderful job.

Always great! Prices are reasonable, haircuts always good. :)

I got an amazing haircut, absolutely love this place

Thank you, Norma! You're just the best …

I use tomo she is terrific for guys.

Great service wonderful people!!!

Very professional!!!

Kelly is awesome

Great haircut!

The best cuts