The 3 stars are for the tellers. Always quick and good service. The curly haired lady at reception on the other hand is another story. I once had a question about online banking that she could have explained to me in about 5 seconds but she didn’t feel like showing me because she was sick. If you’re too sick to work then you should be at home. She told this to the teller in French thinking I wouldn’t understand what she was saying. The teller looked embarrassed and asked me if I would be able to wait until someone else comes in. I left. Another situation with the same lady. My father called to meet with an advisor and all she said that it was not possible and gave him a number to call. She didn’t say why or even try to help him make another appointment for another day or time. Like I said, great tellers but horrible reception!! If you need help with banking I suggest calling another branch.

I had a horrible experience with them. Because of their carelessness and incompetence, I lost more than 9000 $. The branch manager brushed me off when I tried to ask for a compensation. I had to go to court to fight them. I won, but two months after the verdict, they have yet to pay me the whole amount the judge ordered. They are going to open an internal investigation to find out why they haven't paid me, the manager said. But it will take time. Can you believe it? I have a valid court order and instead of acting on it, they are toying with me. So now I have to hire a bailiff and pay out of my pocket in order to execute the verdict.

Bonjour Service Exceptionnel de M. KARTITOU IMAD, le conseiller est très compétent,responsable, il ma répondu à tous mes questions, vraiment très satisfait, il m'accompagner depuis l'ouverture de mon compte perso et Celi, et je vais lui transféré tous mes actifs chez RBC vers Banque Nationale de Monkland tous sa c'est Grâce à M.IMAD KARTITOU. Merci beaucoup pour votre Excellent Services Bravo Bravo

Absolutely terrible experience so far. Came here to open a commercial account and they were unprepared when we arrived, whatever it happens and we let it slide. Was supposed to be contacted when our debit cards/credit cards would be ready for pickup but we're on 2 weeks now with no call and my THREE calls to the branch have been left unanswered, what kind of service is this?

Je ne comprends pas la note de cette banque. J'ai été très bien accompagné du début à n'a fin. Pour un problème de carte. Et conseiller aussi sur des produits et services. Encore merci à la responsable caisse et la personne d'origine libaine dont je ne connais pas le noms. Encore merci à vous (le client français au long manteau du 30 mars.

Had been a loyal National Bank customer for +20years. This branch's multiple mistakes finally made me switch banks (not just branch). I understand mistakes can happen, but I expect you to (find them) and fix them. This happened over and over until this last one. The whole experience was unpleasant and left a bitter taste in my mouth.

They don't even provide a simple stamp on transaction paper, what a horrible service. They don't understand what service we need and just refuse to do it. I'll close my account permanently from this bank. I don't want to keep my hard earned money to some bank who is not willing to give me services when I need it the most.

Excellent service reçu de la part de mon conseiller monsieur Kartitou Imad, c'estvraiment très compétent, il m'a accompagné et faire les démarches et le suivi de mon prêt personnel, il est très rapide,et proactive par rapport a ma demande ,je suis très contente de son service, je recommande vivement à tous le monde ❤❤

Pire banque au monde. Ca fait 20 min que j’attends à la réception mais la dame est trop occupée à jaser pour aider les gens. En plus juste 1 employé...Avec l’argent que vous faites sur mon dos à chaque année je m’attends à un MINIMUM de service... bye banque nationale- bonjour banque royale . INACCEPTABLE

Service not great.A walk in client is a burden on their shoulders. They cannot fulfill your request ask you to their call center where the wait time is between 2:30 to 3:30 hours to response. What is the purpose of having a branch if you can't treat the request of the community when needed..

Hello everyone, my name is Eric and I received super excellent services with my advisor Imad Kartitou. He assisted me and answered all my questions loud and clear and also advised me more about my Banking needs. I highly recommend him to everyone. Thank you so much Imad!!

Je dis merci beaucoup à Mme Maria Lima. Je suis arrivé au moment où le guichet allait fermé. Cette gentille dame a pris le temps de m’aider à effectuer mon opération car il fallait forcément que j’encaisse ce chèque. Elle est d’une gentillesse remarquable. Merci encore.

First time getting my bank cards from National Bank. The banking Advisor that I was with, gave me great advice and answered some questions that I had. His name is Imad Kartitou, very friendly and excellent! Overall, 10 outta 10 awesome service! Thank you!! GOD bless!

Calls never returned . Terrible service. Wanted to change type of RRSP before tax time... never called back by 2 employees i left messages for. As soon as i finish a couple of details i will pull out all investments. Changing banks where i will get some Real service

Worst bank ever. I went in 2 times last week to try to cash my check from the quebec government and they were unable to. What kind of bank cannot cash a check from revenue quebec? Very unprofessional behavior as well. That branch should be closed down.

Bonjour j'ai voulu changer de sucursale pour une question de proximité,j ai l impression d avoir été pris pour un criminel on m a demandé 2 fois ma piece identités lamentable .je vais voir qui sera ma ou mon conseillère (conseillé ),ou je changerai .

Bonjour! Service Exceptionnel de Mme Lima, 2 employés étaient malades et la dame m'a aidé et fait tellement bien pour chacun des clients qui entraient à l'accueil de la Banque! Merci pour votre Excellent Service! Bravo!

Kudos to the reception officer and the branch manager - you ladies are AMAZING ! I wish the best to both of you and i can only hope if the interaction with other banks is as pleasant as it was with yours.

Always had an okay service when visiting this branch, however they say on here they're open until 5pm but service is actually only open until 3pm which is unfortunate for people working.

They can’t solve your issues. They still need to call out and wait on the phone just like you call from home. So ridiculous that one branch cannot reach other department in 30 minutes

Literally any other branch will be better. They offer a certain service one time and the next time no. They will waste your time. Unprofessional and rude staff.

Service au comptoir lent, employés désintéressés & endormis. J'ai quitté après 12 minutes d'attente....Mauvaise Expérience :(

I have great experience with my advisor Mr.Imad Kartitou. He is professional and patient .I would recommend him for anyone.

Excellente équipe sur place. Ce n'est pas ma succursale mais je reçois à chaque fois un service exceptionnel. Good job!

Always experience long waits. Have been told that basic things other banks will do aren't possible.

Los chicos que trabajan en ese lugar son maravillosos, siempre dispuestos a ayudar.

Always fast. ..really comfortable. Excellence in service.

The best! They helped me a lot and understood my needs.

Always well served with smile you guys are amazing

Quick, friendly staff with a relaxed atmosphere

Not willing to help you solve your issue.

Friendly staff, excellent service

Excelente servicio

Excelent service!

Bon accueil