People at the branch are friendly. Corporate side not so much. I opened a Opportunity Checking account here (why I couldn't get a regular account is beyond me.) I dont owe any banks so idk. But about a week after opening the account and making a couple of transactions in the branch (no debit card yet) they decided to put a hold on my account preventing me from paying bills or getting my money, and even not being able to log onto the mobile app. So I called customer service and they explained that loss prevention put the hold on my account due to "account possibly being opened with a fake ID,) really!? So I called the lovely folks up in Tulsa to speak with the loss prevention personally. They stated that it was not due to the ID that it was due to something being reported by check systems as "possible identity fraud" again, seiously?! They allowed me to step into the branch with my "fake ID" to withdraw the remainder of my money so they could close my account. I took my money elsewhere where I am on a regular account and have no issues. Forgot to mention I have been with Wells Fargo the last 11 years but wanted a change. The people running BOK are a bunch of prejudice people. Painting me as a criminal and deflamating my character was not something I took lightly. I highly recommend you bank with anyone other than Bank of Texas or any of the BOK affiliates. They are definitely not trustworthy and very prejudice!! PS...I did investigate into what your higher ups claim. Got a copy of my chexsystems report and called Experian, Equifax, and Transunion. My identity was NOT compromised, again, your higher ups are prejudice, paint great citizens out to be criminals, and pick and choose who they want to do business with. I'm not bothered at all as I have my account elsewhere (they also don't charge me or nickel and dime me like Bank of Texas would have) so it is yalls loss, not mine. I just thought it was only fair to let the public know how your corporate people are and what the customer may run into.

Rosemary is very racist unprofessional and do not know the procedures of cashing payroll checks. She had me to speak with a security officer over the phone while out in the open where everyone could hear our conversation he asked me where I worked what I do and why didn’t I have a bank account. After speaking with my payroll department Rosemary determined that the check was accurate and real and cashed the check after taking me through all those questions. I also heard telling other coworkers she knows that person release the hold off of their check in the drive thru but because she didn’t knowShe did not apologize and was upset that she was wrong and didn’t know how to verify a payroll check. I will be filing a discrimination complaint today. Rosemary needs additional training

I’ve only been to this branch twice, today being my second time. I don’t have an account there, but the company I work for does, so I usually get my check cashed there because it’s convenient. While I’m not familiar with the company policy that “if you don’t have an account there, then you have to come into the lobby to have a checked cashed” (even though the company I work for does hold an account). What made the experience a 1 star experience was the impoliteness of the employee. It wasn’t warranted in any way whatsoever. That’s all.

I go to this branch of the Bank of Texas for one reason, Rosemary. Rosemary is wonderful lady and had always been able to help me. I first met her when I walk in to get quarters for work and the amount surprised her. She is always nice, seem to be a in good mood and greet me friendly. I even wait on Rosemary over the other tellers, nothing again the other tellers, it just with Rosemary I know I will be take care correctly the first time.

My first impression of BOT was through Jesus Hernandez. Jesus set up a checking account with a debit card for me, and gave me paperwork to get my direct deposits switched from Direct Express (ugh!). I appreciate the fact that Jesus was patient and thorough, attending to all my concerns in a friendly and professional manner. If the rest of my contacts are going to go as smoothly and surely as this one, then BOT deserves my 5-star rating.

Rose has been a blessing to all who use the services at BOT on Swiss Avenue for years. Her knowledge of the banking industry, professional and friendly demeanor, brings delight into anybody’s day when they visit the Branch on Swiss Avenue. Thank you Rose for all your dedication and service to make BOT, my only bank! Glenn (happy camper)

First off, I love bank of Texas and loved the old building at this location and love my main bank off northwest highway. This new location is terrible. The people are not friendly at all and dont know how to treat their customers. I'll go out of my way to avoid yt? his location from now on unfortunately.

I have been a customer since Bank of Texas was Swiss Avenue bank that was about 3 months after they opened. All these many years I have been a loyal customer and happy customer. I highly, highly recommend them.

The worst customer service ever, the teller was rude and try to tell someone that works in the banking industry why she was rude. I would never use or bank with them.

Atm is down again. And in a friday no less. Of course they can't help you at the drive thru. Great bank if you never actually have to conduct banking there.

The best bank I’ve ever had. No monthly fee, no direct deposit required, minimum balance of $0.01, and no ridiculous fees. What more do you want really?

Mari, was very knowledgeable and helpful in assisting me in opening up my account.Her Customer Service was well beyond my expectations

Located conveniently on the corner of Live Oak and Peak where the buses 409 west to SW Medical Center and 81/82 intersect.

The young lady helping me was very attentive, she listened to my problem and it was handled very professionly.

Great Banking! And the live oak location is great! Love the different types of accounts they’re offering

I have been banking here for 15 + years no problems, friendly staff, their always willing to help

Best service ,friendly ask for Saul Bustos he is the best profesional guy .⭐️⭐️⭐️⭐️⭐️ …

Good Staff, Good Bank Overall since Banking at Bank of Texas …

"Fast, friendly and always professional service at Bank Of Texas."

Convenient bank. The staff is knowledgeable and helpful.

So far I have had terrific experience with them.

Good bank customer service and quality …

Very easy to work with and efficient.

Love this bank! Service is superb!

Rude worker. Very aggressive tone

The best bank here in texas

Wonderful people. Personal.

Such a great branch!

Excellent service!