This is literally the worst branch I've ever been to. The service is terrible. It's so slow. You will wait 30 minutes for anyone to help you, and watch as the other employees sit around. Or, the line will be out the door with only two slow moving tellers. It's horribly run, the atms break all the time. Avoid if you can.

Slow workers and long lines. prepare to spend at least an hour in line before any help is received. One teller is usually working while 5 other employees are just walking around asking people what they are in for instead of actually helping people. The day ATM machines replace bank tellers cannot come sooner....

Like other people have mentioned, ive been here twice and both times they have 1/4 teller stations manned and a huge line. The staff are nice enough I supposed but this place is absurdely mismanaged, people should not have to wait an hour to use the bank that is supposed to be providing a service for them

Why do you close the lobby at night with an ATM if that's the point of an ATM, that it can be used 24 hours a day. Why do you put a lock with a bank card key if you close it at 4:00 in the afternoon anyway. This is disgusting and very unfriendly policy towards customers.

The worst branch ever. There is always a long line because usually only one window is open. The rest of employees just walk around, not paying attention to the clients at all. Prepare to wait at least an hour. Terrible experience every time I need to go there.

One teller moving extremely slow and the wait on the line is at-least 2 hours. Bank has other staff walking around but one person actually working. After waiting two hours I find out they are not able to help me and don’t have the branch managers number.

More than 5 years this branch became from 5stars to almost 1, I just don't want to give 1 star, buy if I do I'll be still right, what's wrong with workers, no one can not tell me that 15-20 minute is enough, it maximum 3-5 minutes, wow Bank of Russia

Worse Bank Branch in the world. Absolutely horrible service. Four teller windows and usually only having 1 or 2 very slow tellers at peak time. Usual wait time to make a simple deposit is about 30 - 40 minutes which is totally unacceptable.

I'm currently in this bank standing in line. I have been in line to see a teller FOR OVER AN HOUR!! And there are still three people ahead of me. This is absolutely ridiculous and unacceptable. How is there only one teller working? There is

The branch itself is not good. Long waiting lines. They are really understaffed and that makes the bank busy most of the time. The only good thing is that when you finally get to the teller they do their best to help you out, especially the

I been going to this branch for 16 years and is not the same bank. The service is on the floor and now they even lock the ATMs during the weekends on both of their ATMs by my house (171st and Broadway ATMs and 168 st and Broadway ATMs). For

This branch is absolutely awful! Today I waited for more than 60 minutes to be helped. They had 1 teller and 3 Ladies walking around doing nothing!!! They have no respect for their own people. Is so evident that they abuse clients because

I own a business in Washington Heights. I had a terrible experience trying to open a business account. The bank representatives seemed poorly trained, disoriented and indifferent to opening a new business account. I arrived to the bank at

Its saturday and theres a super long line. On top of this while everyone has about a 30min-1 hr wait. This lady goes up to window she had supposely made the line, and one of the window clerks had told her to just come back. My father asks

This the worst customers services I've ever seen! I was there this past Saturday mid noon and waited on line for over 40 minutes or more. They only had one bank teller working the long line that went around approximately 15 people. After

Shame on bank of America upper level management! 300 billion company can't allow itself to hire couple more tellers in one of the busiest location in NYC? should wait at least an hour to get service and when 2-3 senior stuff members just

Horrible service, no one ever picks up the phone, or calls you back, wait is 2 hours even with an appointment. Dismissive staff, Very frustrating experience. Went from bad to worst. hope someone from the bank is paying attention to these

If i could give them a no star, i would. The young lady handling customers relations have no manners to be on that position. Went in for a request, waited 30 minutes she supposedly fax it but it never went through or maybe never faxed ot

My experience was during cashing a company check. He (teller), for some strange reason short changes me by guess what? $60.00. Luckily i took my time counting what was the difference after the $8.00 check cash charge. Mind you, that the

This is the worst branch I've ever been tomorrow will be a 3rd day un row going there. Workers aren't that bad is their service that sucks, they're slow, the place is too small for many people coming in and out, just because on a paper

I'd give 0 stars if I could--the tellers at this branch passed a bad check and made the funds available to me, saying that it was verified, and is now charging me the cost of the check saying that it's my fault. Nobody wad helpful, and

Yes it was busy and yes there was a bit of a wait (hence 4 not 5 stars) but I live in the city and there's a wait for everything so that wasn't a surprise. We wanted to see an associate to change some things with our accounts and each

The worse. One teller evwrytime i trt to make a transaction. Thinking twice why i signed up with this bank. They spend twenty mins per customer. Not fair to the senors, anyone in general. They must makeba change. This is ridiculous!

Unbelievable. The wait times in this bank are incredible. You'll spend 30-40 minutes just waiting... easily. They never have more than two tellers open, even at peak times. Management doesn't care, the service is horrible!

Been an hour O am waiting and they are sending me from one line to another. Worse service ever!!! At the end they told me that I need to make an appointment and that they are unable to take any walk ins!!!!!

9 out if 10 times I come into this location there's a tremendous wait. There are 4 teller windows but only seem to either have 1 or 2 tellers assisting customers. One of the least favorable locations.

Only opnes for 6 hours a day, and there is only one teller who goes on 1 hr lunch. Basically, no service is available here. Great job if you guys are trying to stop me from closing my account here.

This bank is temporarily closed with no tellers/bankers and has no cash at the ATM. If you want cash go to the branch at 168th Street and Broadway by the Starbucks.

Promise me don’t come to this branch. I made an appointment and waited them one hour to start. Then what’s the meaning of making an appointment

Go to this bank if you ONLY need Spanish representatives and if you need an ATM! If not go to a branch in downtown Manhattan.