Bank of America Financial Center

35 reviews

451 W 47th St, Kansas City, MO 64112

locators.bankofamerica.com

+18162165320

About

Bank of America Financial Center is a Bank located at 451 W 47th St, Kansas City, MO 64112. It has received 35 reviews with an average rating of 2.5 stars.

Photos

Hours

Monday10AM-4PM
Tuesday10AM-4PM
WednesdayClosed
ThursdayClosed
Friday10AM-4PM
Saturday10AM-4PM
Sunday10AM-4PM

F.A.Q

Frequently Asked Questions

  • The address of Bank of America Financial Center: 451 W 47th St, Kansas City, MO 64112

  • Bank of America Financial Center has 2.5 stars from 35 reviews

  • Bank

  • "Bank of America wouldn’t allow me to deposit money into my husband account"

    "Whoever the bank manager is needs to be audited or something"

    "I work at the front desk at a hotel on the plaza"

    "Selling our house and moving out of state"

    "The Branch manager is extremely rude"

Reviews

  • Sadina Phillips Millard

Bank of America wouldn’t allow me to deposit money into my husband account. I had his account number but I am not on his account. I didn’t need a receipt either! As the new age and day I believe what’s his and mine doesn’t have to be ours. Why do I have to be on his account to deposit money. The worst of it is he will over withdrawal tomorrow. I am two hours from him because he is working till Monday. I am sure they will charge us fees!!! In fact I use to bank at BofA left years ago due to they don’t accommodate their cliental.

  • Ryan LaFave

Whoever the bank manager is needs to be audited or something. I went to get $301 in change yesterday for business and was sent back with $201. By the time I noticed this it was after 4pm and they were closed. When I called this morning to notify them of the error, she (bank manager) said she audits drawers and nothing was over. That’s total BS. Either the teller dude or the rude bank manager did something with that $100 because it sure as hell wasn’t in the envelope I received back. Incredibly poor customer service.

  • Emily Moore

I work at the front desk at a hotel on the plaza. I called the B.O.A. on 47th st. to help a mutual guest of ours. The manager with a thick accent has horrible customer service and wouldn't even provide her name. I was cut off and not allowed to speak. Working in hospitality and with this specific bank for 3 years, I have NEVER had worst customer service then what this "manager" provided me. If you need a bank that is flexible and enjoy a pleasant experience of customer service, this is NOT for you.

  • Marc Shank

Selling our house and moving out of state. Walked in to the bank and asked to change my address and deposit a rather sizable check into my account. The receptionist/manager who greets customers at the entrance told me to “do it online” rather than asking why I would make a special trip down to see them. She has been consistently short and argumentative with customers every time I have been in. I walked out and took my deposit to my other bank. I’ll be closing my account thanks to this.

  • Brandon Motley

The Branch manager is extremely rude. I was in the middle of a conversation about different loan options with Susan and interrupted by the branch manager. Susan apologized and went in back to help with whatever situation was happening with the tellers. The branch manager came onto the bank floor and tapped my back/shoulder. Very inappropriate. On my way out I told the branch manager that she is extremely rude and her response was that I was rude.

  • Jack August

I have recently deposited over $270,000.00$ in Bank of America and I had to go see an investment representative at this location. I asked the receptionist to put a piece of mail in their outgoing mail and was told that they don’t do that. It seems to me a small service that they could provide to their depositors. I’m not going to go into the slight attitude that I was given when I asked how they handled their outgoing mail

  • Josh Fracol

I have little to no idea why they have bad reviews I went in cause I didn't know my pin and was nervous for the bad reviews but the branch manager and I can't rember her name the other worker was extremely kind to me very patient and nice the entire time just so nice I will definitely go here from now on please them a good review when you have a good experience it helps any business out and to stay in business

  • Emily Copening

I echo the sentiments of other reviewers regarding the insufferable manager, Shella. She is not pleasant to deal with and seemingly goes out of her way to make your life difficult. She lacks the tact and decorum one would expect from someone in her position. The entire experience turned me off from ever becoming a Bank of America customer.

  • Bro Hendricks

Never been in before so I didn't realize there was a wall between me and the actual teller, so I stood at an empty desk for 10 minutes while 3 other customers went in front of me. Out of the 3 employees who were looking at me no one bothered to tell me that the empty desk was just an empty desk. Teller however was very courteous

  • John Keerthi Paul Bhamidipati

Employees couldn't care less about the customers. We had an appointment and told them all that we needed to do while making it. They make you wait 15 minutes despite having no lines or appointments lined up and dont bother just to say no to the service they explicitly mention that they can do.

  • Hugo Hernandez

Don't go to this location. The manager is is so rude. I went to order some personal checks and she told me I needed to make an appointment for that. I went to a diferente location and they took care of it in two minutes without an appointment. Never going back to this location again

  • Lisa Pinsker

Kind employees but ineffective. No one answers the phone, can't schedule appointment online, my accounts were hacked into 3 times in a week and the account is frozen and I have no access to it. I am told I must go to a financial center to access it but can't reach ANYONE.

  • Shira Verstraete

I go here all the time for work and Conrad is always my teller! He's very good at his job, and he's always very kind! Sometimes I have a lot of deposits to do at once and he's always fast and accurate! I come to this bank because he's truly amazing! …

  • madhu sudhan

I have been to this bank and they dont let me talk to an agent to discuss my problems. Never recommend this place. They want me to call customer service and they dont respond for hours. Disgusting experience overall.

  • Johannes Swanepoel

Went in for a Cashiers Check to close on my mortgage. Susan greeted me at the door and was very quick, kind, and professional. Took about 5 mins. Highly recommend working with her. Thanks Susan!

  • Walter Bedeski

This is a great location and the manager, Eric, is terrific. The staff are friendly and helpful. Would definitely visit this branch again.

  • Vaishali Patel

The customer service was great! My banker, Lourdes Vargas de Leon, was a very nice person. I recommended this location personally.

  • Allen Speck

My wife and I are closing our accounts at this place. The branch manager is extraordinarily rude.

  • John Love

I had an account some years ago. Nice building and professional people.

  • India Kirk

Ive always had a good experience here. I wish it had a better rating!

  • Pink Rose

Bad costumer service.. the two old woman employees are RUDE!

  • Matt Petelin

Is customer service none existent? This place is horrible

  • Ander

My appointment went smoothly. Didn't have to wait long.

  • Angela Soto

Really nice people working, really polite.

  • Andrew Block

SMALL BUSINESS OWNERS BEWARE OF THIS BOA

  • Devon Cook

Generally Speedy transactions

  • Chance Stiers

NA

  • Francisco cisneros
  • Chris Leatherman
  • sri charan
  • Coleman Reed
  • luca perdomo
  • Ismael Gutierrez
  • Rex
  • Steven James

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