I came in today to do a couple of things, no one was behind the counter and three people in line.I saw one person in another room that didn't want to come out and take care of us. I went to another bank. This is the second time this has happened. This bank is more convenient, but not the way it is run.

Today we were told we didn’t need an appointment, but that our entire family had to be present to add our daughter to our safe deposit box. When we returned with our adult kids who have busy schedules, we were told we had to have an appointment and this is how it always is. Always understaffed …

I went in yesterday to make a payment at this bank and the teller was extremely rude and not friendly. She recounted my money several times because my money was not neatly organized and was folded in the corners and I was patiently waiting.

Hours are spotty. "Regular" hours remain on the door and the sign in the parking lot seems to indicate bank is open 9-6. COVID hours are shortened to 10-5 and this is not clear unless you park and see the small red sign on the door. I don't

This branch serve clients based on difficulty level instead of coming order. I had to wait for them to help 4 other walk-in clients who came after me, whose request was easier than mine. My appointment was 10am and I was helped at 10:30am.

If you want to have the worst customer service, you need to go to AGGI MBUYE counter. She would wear a jacket with hoodie, right ear with air pod , speaking foreign language with her friend, staring at the computer, and yet she will tell

The United States Army can train a civilian to soldier in less time than it takes BofA to underwrite a loan. Seriously, I think their underwriting process will kick a loan back at the first sighting of an error, instead of looking at a

If I could go negative I would but all I was trying to do was get 2 rolls of quarters to do laundry on Friday and was denied quarters since I’m not a Bank of America customer. I stood in line for about 10-15 minutes waiting just to be

Customer for 50 years, plenty of money in bank in several checking & savings, SLC Account and Alaska Visa. First the teller quit giving the dog treats in the drive thru, then the drive thru teller was eliminated. Ordered checks after

Bank of America is no longer relevant to the small business community. The nicest people at the bank are the armed security guards that patrol the parking lot, the bank manager and his staff do not relate to customers.

I was very impressed with the staff at this location. I was closing on a house and it was complicated by the need for action as an assigned power of attorney.

Had to wait 45 mins beyond our appointment time. Why give out appointments when you cannot keep them? They are grossly understaffed or staff are not efficient.

Downright awful bank and branch. Avoid if you value your time and/or sanity. I have been a B of A member for many years. I have a few different accounts

The worst of all the banks. Indifferent, uncaring managers. Lack of accounts, lack of benefits for veterans. Closed my account and never going back.

I don't see a way to post a new review so I'll just add this to a previous poor review I gave this branch.

A long line on a Monday and only one cashier! It is ridiculous! Sooooo slow!

Very slow customer service. Getting a safe deposit box took nearly an hour.

Over the past 10 years I've had friendly service here.

The staff is very helpful and friendly

Incredibly understaffed and slow

Open late and close too early

Doesn't open until 10am.