I came in to withdraw at the ATM. While doing so I found I was holding somebody else's card. I saw I had mine so I thought I would return it to a teller. Well, as I was entering I saw a man clearly senior. It all happened so fast, the man was trying to approach a Teller to very clearly tell him something. The tell wouldn't listen to him but kept telling him to wait in line, or sit down. I was entering the bank at that moment. It occurred to me that he was trying to tell the teller he had lost his card, I heard him say that. Knowing I had a card that didn't belong to me. Piecing two and two together. I cut everybody off and said aloud, he's trying to tell you he's lost his card. Why does he have to stay in line for that. He was sitting in a chair. I spoke to tell them that they were giving the poor old guy a heart attack. The man was clearly flushed. I stopped all of it and waved the card in the air, told them they should be nicer to seniors and told them I think I found his card. I handed the other teller the card and advised him to make sure he identifies himself before he gives him the card. I turned and left. Seniors are intimidated by the new technology, patience please. Not I though I worked in it, but I'm still a senior so I know what it's like.

I don’t know what’s going on at that branch but I clearly want to take my business somewhere else. I usually go around 4pm every 2 weeks if I need to make a deposit or wire transfer, and there is a long line, and I always wonder why there is one teller and one new employee who seems to not know anything. One African American is unquestionably a pro, if they let him go the line will end at the gas station. If I deposit my checks with my cellphone they clear in 5 business days, but sometimes I need money to clear ASAP to be able to buy building materials. Talking to supervisor was pointless, even though the check I tried to deposit was BMO’s, she gave me a hard time telling that it will be cleared after 5 days anyway because the amount exceeded 10k which doesn’t make sense. She told the new teller to call and verify if there is money in the account to speed up the process but of course nobody picked up the phone (funny how that shows that some employees end their day earlier?) and I asked them to give me back my cheque. Tomorrow I will open new business account

I recently had an unfortunate experience with this branch, specifically with a representative named Kessel Dieudonné. Despite numerous attempts at communication, the level of professionalism displayed was significantly lacking. There appears to be a substantial communication issue; despite his claims of reaching out regarding missing documents, I neither received any missed calls nor any emails addressing the said matter. The situation worsened when it became evident that critical documents related to my student loan, which I submitted in person, might have been lost. This oversight has not only caused me immense stress but may also lead to significant financial consequences. It's crucial for a banking institution, especially in dealing with something as pivotal as student loans, to exhibit thoroughness, professionalism, and clear communication. Sadly, my experience with this branch and Mr. Dieudonné, in particular, was far from satisfactory. I genuinely hope that no one else has to face such issues, especially when dealing with important financial matters.

En October 2018, j’ai demandé une Marche de crédit à la banque BMO cote-saint-luc, j’avais rendez-vous avec Marissa. Son service a la clientèle était vraiment décevant. Elle ne sait pas écouter le client, répondre correctement aux questions que j’avais. À chaque fois j’avais une question, elle faisait des expressions faciales que elle ne comprend pas ce que je dis et et s’énervait à repondre a mes questions. Elle n’a même pas verifié au complet mes doccuments que j’ai apporté et mon compte banquaire BMO. Bref, cette situation m’a vraiment deçu, pour ce service je ne mettrais même pas 1étoile.

I pre-booked an appointment for a certain time on Friday afternoon with Peter Saratsiotis and received an email conformation. When I arrived at the set time, the bank doors were closed. Knocked on the window and was met buy 4 employees, showed them my printed appointment paper, but was told that Peter was not there and the bank was closed. They didn't even have the decency to call or email me with the changes. The fact that there were 4 or 5 bank workers still in the branch doing nothing at the time makes it unacceptable that they did not contact me whatsoever.

No matter pandemic or not the service at this branch is deplorable. There is always a line of customers, not enough tellers and people are frustrated. No one ever makes changes to improve the service. The manager is never around to see how his employees operate. Now with a pandemic going on, everything is worse. Will it ever improve, probably not. Shame on you. All the profits made by the banks should help to hire qualified people.

The new BMO hours are awful. Anybody working a regular 9-5 job cannot visit the branch, and they don't offer customer service (by phone) on weekends. I will be looking to switch banks ASAP and transferring / closing my accounts with the BMO. I should not need to take a day off of work to visit the bank. This is ridiculous. Anybody considering joining BMO, run for the hills. I have other friends with bad experiences as well!

I agreed with all the negative reviews about the bmo branch in cote saint luc , I have been having a lot service issues specially when need it help you don’t get it and get cold answer guys office sitting in gossiping and judging the customer and laughing I was very disappointed that is why I tried to stay away from this branch and go to queen marry branch. It’s very sad

Banque très achalandée mais bien organisée . Je retire une étoile car tout les documents sont en anglais ( malgré la loi 101) et à l’ouverture de mon compte l’employé n’as pas été capable de me fournir le contrat en français ... Toutefois le personnel de banque est bilingue et très serviable . Les machines ATM « sans enveloppes » sont super pratiques .

Very bad service. Particularly that one lady over there. She was very unprofessional. She should know basic manners how to speak to a customer. I went there to get a personal loan and she was behaving so so rudely as if I was asking money from her. If the management sees this, I hope you guys to take serious steps regarding this.

This branch staff are lazy & understaffed! These idiots are not open on Saturdays either! New BMO hours are terrible. Everybody working regular 9-5 job cannot visit branch and or pay Mastercard so they'll wait Thursday. They used to be open till 6 pm! Always 1 bankteller at the branch. I'll stick with TD

La succursale est équipée avec de nouveaux distributeurs automatiques sans enveloppes. Le personnel offre un service correct toutefois comme dans la plupart des succursales vous pourriez tomber sur une employée qui se croit supérieure aux autres. Évitez le début des mois le temps d attente est long.

Very rude tellers. The tellers do not wear a mask When I asked why not. He said I’m young I don’t have to. Rude people working there when you first walk in. I don’t think the three people working there today are regular BMO staff. Rude when asking why I came to the bank etc.

Very rude agents. DIDN'T SOLVE MY PROBLEM. DONT EVEN TRIED, BUT HAD FULLY POSSIBILITY . Sent me to customer care cupport back and forth for almost 4 months. But when I called to resolution center they said the branch is responsible to resolve my problems.

Horrible service ! Its been more than 4 weeks that I tried to spoke with someone on the phone . Left 3-4 voicemails . No one got back to me . Fax number incorrect on the website . Very disappointing !

I love this branch! Unlike other places they will go out of their way to help you! Always friendly and the staff recognizes you when you enter the bank.

I'm a senior and that branch is very needed. The staff is extremely efficient and polite and wonderful service. Please don't close this branch.

MICHAEL RIPPLINGER A Young man with the quality of leadership Hope the rest can learn from him!! THANK YOU MICHEL

Good location (along busy street and other stores), but doesn't offer enough parking space (if you have a car).

There is always queue here but the service is nice so far. Staffs are helpful & kind.

Personalized teller, customer service. Parking can be difficult at times.

Can you update you Telephone number and add Email address

That's my business account branch I like their services.

Very friendly and really they do their best to help.

Poor service, menedgment is not there when needed.

Staff are very helpful. Nice and clean interior.

Sad to hear it is closing September 14, 2018

Slowest moving line I've ever been in

Great bank, friendly/helpfull staff

Always too few tellers. Long waits.

Always a line up not enough tellers

Excellent Service and Bank

Great and helpfully staff

The worst bank ever

ATM Gave me this!

Business "

Bien