Incompetent staff from the manager Raul all the way down to the tellers. They are all disjointed in the response to inquiries and each teller and manager will give you different information. No single staff member can properly explain their fee structures nor have they properly followed through on any inquiries I’ve had throughout my time with this bank. Manager and staff constantly pawn off issues to the next person and do not take responsibility for mistakes they’ve made, which is the least they can do and would earn my respect if they did so. As a customer, all I look for is honesty and transparency in any transaction which is not the case at this branch. Service and follow-up is slow and subpar and I would’ve expected much more from a “big five” bank in Canada.

This is considered to be my main BMO branch which I feel not happy with their services. The first issue you face in this branch is their gloomy faces with customer. I went there to withdraw some US $ from my account, the teller called in her boss to explain to me in a sullen face that I have to inform them 3 days ahead of time for any amount above 5k! I would have no problem with that if explained in a polite and friendly way, rather than treating me as a criminal trying to steel their money! I had to seek other way to solve the issue, they would not offer alternatives (like going to other branches and collect the money)! Definitely I would withdraw my US $ account from this branch in exchange to TD bank!

Been with bank for six years. Most of the tellers are fine if you're doing basic banking such as depositing pay or paying off your credit card etc... Tonight I went in to make a transfer, and had to deal with this lady named Depender who was extremely rude and dismissive the entire time. Lied to me saying I could not do the transaction I was inquiring about (after my sister under the same circumstances performed the same transaction earlier in the day) and accused me of not telling the truth. Ageism I assume. Will be switching banks as a result of this experience. If you're expecting good customer service think again, and take your business elsewhere.

BMO's first "value" they claim to follow is "Integirty, Do what's right". I have just witnessed BMO steal $20,000 from a disabled veteran. First by denying service to the individual, for no reason (as agreed by the "client complaints appeals office" aka BMO Legal). Then they took so long to provide information that it had past the point where the individual could have recovered the funds. @Darryl White - You should really consider an ethics investigation into CCAO and Andrew Scretas. #BMOmakestheirclientspay

Great Customer Service! I needed to do a bank transfer this week. The bank I use regularly would take 3-5 days and the payee was not setup. I was able to open an account and complete the transfer quickly. All who I dealt with were extremely helpful and concerned about the legitimacy of the company I was transferring the money to. In future I can do this on-line. Every aspect of dealing with this branch was positive and demonstrated that they strived hard and succeeded to provide great customer service!

We went in to BMO (on Strandherd) without an appointment to open an account. We just had an appointment cancelled with 30 minutes notice from our bank of 30 years. Everyone in the branch was very pleasant and helpful - the teller who went out of his way to arrange an appointment 2 hours latter, the agent who worked with us to open the accounts, to the teller who received our deposits the next day and provided some helpful suggestions. I sense the start of a good working climate

I tried to receive payment with Western Union at Walmart, but it got declined. Went to this branch, and they told me that everything was fine on my account and i should be able to receive it. Called the phone banking instead, and they increased the limit for those kind of transactions. Long story short, I wasn't satisfied with my experience in this branch.

I've been dealing with 3 different banks in my life and I've never had any better experience ever. My mortgage specialist is Nam and is simply the best. She answered all my inquiries no matter which or the time of the day. Weekends, evening, holiday you name it. Fantastic jobs and support. Just flawless do go there with no hesitation.

Went in today and spoke to Nihal Uamal who was great and the service I got was awesome a real assist to your bank. He really knows his stuff thanks again Nihal

Suzie is such a kind soul. She’s very compassionate and cares about her customers. We need more people like her in this world!