Dear, Robert Farkas: Financial Planner investment & Retirement Planning - Bank of Montreal Bristol Rd Sandalwood Branch Mississauga. Ramez Al-Azrial: Personal Banker - Bank of Montreal Bristol Rd Sandalwood Branch Mississauga. I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding customer service I have received from you at the Bank of Montreal. Your knowledge and banking skills have truly impressed me, and I am grateful for the expertise you have provided. Your wisdom and insight have guided me in making the right decisions with my investments, and I have learned a great deal from your guidance. Your professionalism and dedication to your work have made me feel confident and secure in keeping all my investments with BMO. I appreciate the time you have taken to educate me on the best path to take for my daily banking and investment portfolio. Your clear communication and willingness to understand my specific needs have made the entire experience seamless and enjoyable. Your commitment to resolving any issues efficiently and effectively has not gone unnoticed. I value the fact that you take the time to listen to my concerns and find solutions that work for me. Your excellent customer service skills have made me feel valued and appreciated as a customer. In a world where exceptional customer service is often overlooked, your dedication to providing a positive experience is truly commendable. Your enthusiasm and willingness to go above and beyond have not gone unnoticed, and I wanted to take a moment to express my gratitude. Thank you once again for your exceptional customer service. I am more than satisfied with the experience I have had with you at the Bank of Montreal. Please know that your efforts have not gone unnoticed and are greatly appreciated. Best regards, Leroy.

My mother has been going to this branch for a very, very long time now. Every time I visit the bank with my mom, we always receive the best service. For example, recently, my mom has been ill and not able to stand long. As you know due to Covid-19 you now have to line up before entering the branch. My mom and I went in the line and there was maybe 7 people ahead of us. We waiting 2 minutes in the line and already that was too much for my 77 year old mother to wait. Before I could beg the security guard to let us in, the teller Rosie had already asked permission for my mom and I to come in and be seated. The security guard was at the door already waiting for us so that he could let us in . Rosie is by far one of the best teller on the planet!!! She is friendly, attentative, informative, solves your concerns on the spot and always...ALWAYS SENDS YOU HOME WITH A SMILE. All of the tellers at this branch are superb but Rosie has helped me out of crises many, many times. If I were to win the lottery, Rosie would enjoy a trip any where in the world she wants to go ON ME! ROSIE is not just my BMO teller, she has become family!!! I strongly believe that when someone has gone above the call of duty for you, they should be honored. Cheers to you Rosie Care!!!!!!

This is the worst branch ever. Stay away from BMO and this branch. Firstly you go through 5-6 calls just so someone at the branch could pick up the call. Secondly even after them saying they will call back… they never did. It gets very frustrating because if i am to get a service at least i should be informed. If i ask something from the representative, they should at least get back to me in a timely manner especially when matters are very Very URGENT AND IMPORTANT. It gets very hard for someone to go through this system. I mean i do not have the power even though its my hard earned money. And i have already been charged for the service too. Cmon the least you could have done is to pick up at least one of my one of my calls. Very hard to deal with these people. Hire someone who actually cares for your customers and is good in term of customer service experience.

In person service is okay, could be better. Would rank lower than 1 star for phone service if possible! Over the phone is absolutely horrible, not because of bad service rather they are completely not accessible. I have been trying to call for about 3 weeks now to speak to someone about credit cards and no matter what time I call there is a message of a 4 hour wait time. I have usually given up after waiting for about 40 mins to an hour. I have tried calling in the morning, evening, late night all over various days and have had no success in speaking to someone. If you cannot pick up at least have a call back feature so people are not wasting their time. This bad experience is really making me consider switching to a different. Either figure out a way to have a call back system or booking an appointment online because I cannot be the only frustrated customer.

I use to do all my banking both business and personnal with BMO on Bristol Road East many years ago then i stopped because of their extremely poor customer service. I recently decided to go back to that branch, Ms AMANY ZAKI was there and she was the best!!!! After conducting my business she called back several time to make sure I received what I came in for. Her professionalize was over the top. She had a very gentle, sincere and caring manner. I am truly please I meet her and because of her I will begin to use BOM as my primarily bank again. BMO you have a WINNER with Ms.AMANY ZAKI!!!! Thank You

Honestly the worst bank to work with every single location is the same. They are extremely slow and makes everything extremely difficult to get done. I would never refer anyone too them. Rosie at the Bristol location is the best rep to be within BMO’s history of me being with them! I have closed all my accounts and transferring to a new bank! There was one issue and branch manager from Leslie location both times have made the issues I have had extremely difficult and inconvenient!!!!! The previous branch manager Caesar was the absolute worst service ever since I had any bank accounts anywhere!

Hi, I went to BMO last week to ask about issuing a credit card, they booked for me an appointment today at 11:00 am, August 22, 2023, I visited the bank today on time, they told me please wait 5-10 minutes as the financial advisor is busy, he did not appear, I left the bank because no one showed, he called after 30 minutes and asked if we could continue by phone, I was busy and asked to give me a call after one hour, but unfortunately, until now he did not call me, the day almost done, it’s really a disrespect to the customer and there is no obligation to appointments. Mazin Al-Tarabilsi

This branch of Bank of Montreal is very unprofessional in customer service compared to the other banks i deal with! Many different problems, and regarding one of those problems, even one of their own employees from head office stated that they are extremely hard to get a hold of by phone.

Very bad customer service. I just came from the bank and the teller was very arrogant and did not apologize for his mistake. I believe it was the Manager who had to apologize on the tellers behalf. what surprised me is the teller started to

I have a 2 business accounts with BMO and unfortunately when in branch I have to deal with Shiry Girgis, she is purposely unhelpful, has a terrible attitude and zero customer service skills. The ironic thing is that in her office printed on

Do not go to this branch if you have an emergency. They are not helpful. I came for unlocking my debit. One of their representatives NAMED Disha(maybe) "helped" me. After waiting on the chair for more than 10 mins, she told me I could not

Worst BMO branch in the city. Every time I visit, the wait time is at least 30 mins because only 2 tellers are working while all the other reps are just chilling in their office. Time to question leadership on serious note. Banking should

Not efficient bank to deal with, one week after opening my account i am going to close it with out adding additional second check to account. office workers here very unprofessionall specially when filling up forms ; they tell customers

I went back to BMO and what a huge mistake. I reopened an account and I’ve had nothing but issues for the last two weeks. Ive dealt with employees who don’t know how to troubleshoot issues within the organization or provide conflicting

This bank only believes in nickel and diming its customers. Long lineups whenever you go to this branch and you cam almost never get anything done without an appointment. One or two poor tellers trying to help customers while 4 other

Most tellers are nice, except the one older lady with the glasses. Very rude from beginning to finish. Treat me like I'm stupid even though she's the one screwing up. Doesn't believe me until I show her the card machine.

Preet, who was my bank teller, did a great job assisting me with my inquiries and providing me with excellent customer service. I always love visiting this branch because of their staff and services they provide.

There was a guy smoking in the self atm couldn’t go in there for a while cause of the smell and was debating to even use the machine scared for my money’s and my own safety

Why are there 4 teller booths and only one teller working all the time !!! Might as well close this branch and just leave the ATM , terrible management

THE WORST BANKING EXPERIENCE EVER!! I lost my wallet on 8th Jan 2019. I had my BMO debit and credit card in the