Had a family emergency and needed to rent a car to get there asap. When I picked up my rental vehicle at Dallas Love field , I was expecting a recent model SUV or similar. I was told all they had left was one truck. As I walked to my car, I was yelled at by an very rude woman with a strong African accent who berated me in public for walking to the truck noted on my paperwork. The Dodge Ram pickup truck was dirty inside and out and in the bed of the truck was gravel, hay and dirt. The truck cab had a faint smell of wet dog or farm animals and manure. It was obvious this truck had not been cleaned or maintained in while because of the shape it was in. You could tell it had recently been returned in terrible shape with a huge scrape that was about 6 inches wide and the length of the truck with white x’s written by the Avis return staff along the damage. Needing to get to my destination I had no choice but to take the one truck they claimed to have left for rental. Wait it gets better……….about 30 minutes into driving the truck all the engine lights came on flashing. I stopped checked under the hood and then started the truck once more. I had almost reached my family’s home when the truck stalled and the check engine light came on again. I notified Avis and was told to buy not given any discount for my situation or provided another vehicle . I rented the truck for 24 hours and drove it for 5 hours because I was scared to drive it anymore with engine noise and light on, for fear of getting stranded. A week after I returned the truck to Avis with a full tank of gas and on time to the San Antonio Airport location. Avis had the audacity to charge me a $125 cleaning fee for excessive animal hair mind you - I DID NOT HAVE ANIMALS OF ANY KIND WITH ME during my brief rental of the filthy, stinky, mechanically failing Dodge Ram truck I could only drive for 5 hours of my 24 hour rental. Maybe the SATX location was unaware of the awful condition I received the car I do not know. I do know that I WILL NOT pay anymore money to a company who rented me a vehicle in such an awful condition. If anything I should receive a credit back to me for not having an operable vehicle to use the entire 24 hours of my rental.

I have never had a problem with Avis before and have generally been quite happy with my rental experiences. Until this rental. I am floored at the horrific experience I had at the Love Field location. My original rental was reserved for an 11:30pm pick up from Love Field as my flight was scheduled to land at 11:00pm. There was an issue on my flight which caused a delay and we did not land until 11:40pm. I called the number on my rental and was told by customer service that it was ok because they could see my flight information on the rental so the Avis location would be aware of the delay and would stick around up to an hour after their stated closing time to pick me up to collect my rental. Relieved, I went outside to the shuttle stop and waited… for 40 minutes in the cold. I called customer service three other times while waiting and was assured someone would be coming to pick me up. The shuttle never came. There were two other men from another flight waiting outside for the same shuttle, so we all decided to hike over to the Avis location together in hopes that either someone would be around or there would be a way to pick up our reserved cars after hours. There was of course no one there and it was locked up. I then called customer service again to see what I’m supposed to do in this situation. What happens when I do everything I’m supposed to and then some, but the location closes early and never picks me up? Apparently the answer is, pay for my own Uber to drive me to another airport location and then pay more for my rental due to the change in pick up location! I was flabbergasted that not only did I end up waiting in the cold with my luggage for more than 40 minutes, then walk to the location, only to be just left there, now I have to pay for an Uber AND I have to pay MORE for the reservation I made? The person on the phone said there was nothing he could do and I’d just have to wait until the morning to talk to someone else. I’ve never experienced anything like this before and I’m at a total loss. I would avoid this location at all costs or choose Nationwide as their shuttle came by multiple times while I waited for the Avis shuttle.

First of all, the checkout process appeared to be great until I received the vehicle. Crystal P who was professional, helpful and courteous did her job. I received my paperwork with the make model year and license plate of the vehicle they were preparing for me. I entered the vehicle after it was released from the car wash and just as I was about to drive off- a rude African/Nigerian lady approached me with haste and a nasty attitude to match and insinuated that “this is not your car - this is their car “ and pointed at another family. I tried to tell her that this was the information on my paperwork and it matched and she just kept shouting that it was not my car and that it was theirs. I exited the minivan to double check just to ensure I was not at fault. I was not offered an apology just mishandled like I was not a consumer!! I had to wait another 15 minutes for another van in which they claimed was new and in excellent condition. The vehicle was dirty and just the opposite of what I was originally assigned. After traveling and upon return of the van, I came across a horrendous fact - the van was indeed old, the two back tires had little to no thread (hazardous) and the two front tires were on extremely disastrous- there was a significant amount of tire thread separation which put my family and I, as well as, others in danger!!! I have pictures of the van and the tires.There is no way I should have received this type of service nor this vehicle. It should have been inspected for safety and no one should have had access to it until it had been deemed safe. The entire experience was horrific and the thought of how unsafe my family and I were traveling across the state and back is quite devastating. I will never use Avis in the near or foreseeable future. I will also ensure that other prospective customers are aware of my experience, the level of service or lack thereof, and more importantly how unsafe your vehicles are! P.S There was NO windshield wiper fluid in the container while traveling in rain and fog!!!!! All of this is a disservice to paying customers!!!

We rented a car this evening 6/30/2022 at 6:02pm from the college station airport to drive to Amarillo Texas. It was a Kia Soul with only 11973 miles on it. The back seat has stains, and sticky residue on the steering wheel so we took pictures and headed out. The car died once in the McDonald’s drive through right outside of town but we didn’t give it much thought, restarted and continued on. We made it as far as Waco ( about 75 miles) when we stopped to use the restroom. We started the car back up and it made a horrible knocking sound. My husband turn it off went out to look under the hood and check the oil and it was DRY!! Not a drop of oil to be found and none on the ground. Thank God we were at a well lit convenience store that sold oil instead of stranded on the side of the road. We called roadside service Who informed us to purchase some oil & put it in and they would send us an email link to file a claim for reimbursement. We put oil in, started the car and it still knocks ( not as loud) and now has the check engine light on. We again called roadside service and were informed there were no rental locations around and that the nearest one was at love Field in Dallas which was an hour out of our way and was told to drive there that we “ should be ok”. It is now 10:00pm and we are praying we make it with no issues to get a replacement car. At this point Avis is not who we would recommend renting from… we have been totally inconvenienced, have lost 2 + hours and will see what happens next. Well.. praise God we made it! when we slowed down to make the turn into the Avis lot the car died. We restarted and literally coasted into the office parking lot. 11:30 pm - we have exchanged vehicles and are back on the road again. They were going to charge us $70+ for not filling the tank back up but after explaining we were not sure we would make it so we’re not about to stop to refuel and literally coasted into the parking lot they didn’t. We are now in a Toyota Corolla with a new eta of 4:27am but we are safe and moving so all is good.

I decided to rent a pickup from Avis to move a few boxes over the course of a few days. I thought it would be easier, cheaper, and more comfortable than renting through U-Haul or similar. I even opted to pay extra for the convenience of the SiriusXM and turn-by-turn navigation. I was very pleased to be given a brand-new looking pickup with a retractable cover over the bed, and every convenience in the cabin. However, as a I pulled out of the lot, an alert displayed in the dashboard that one tire was nearly flat. I was advised to pull out, and turn around and come back in. I returned to the lot, waited in line again, explained the issue and was given another truck. This 2nd truck was dirty inside and out, had no conveniences such as power seats, and the bed of the truck was full of water. I went back inside, waited in line a 3rd time, asked if I could have one of the other, nicer looking trucks on the lot - ones that were similar to the original offering. I was told flat out NO - they weren't available. I needed something, so I left. On my way out, I noticed the Sirius XM wasn't activated - the only station available was the preview station. Also, pressing the NAV button only displayed a message indicating that GPS / Navigation was not installed on the entertainment system. I asked the gate attendant if she could call a manager over so I could at least ensure I wouldn't be charged for the radio or navigation and she said she couldn't, I would need to go back inside and wait in line a 4th time. This time, the line was too long, so I left without the radio or navigation that I paid for. I called the Avis customer service number a few minutes later and asked if they could ensure I wouldn't be charged for those options and was told she couldn't do it over the phone - I needed to either go back, or explain when I returned it. I couldn't be bothered. Very disappointed, won't use Avis again.

One star because It was promising when the young man working helped me. He was really nice, I wish I would’ve gotten his name. Red head young man. Unfortunately that’s where the good experience ended. The car given to me smelled like smoke and still had ashes on the seat and I could tell they did not clean the car because as soon as I barely pushed the seat back there was a glass picture of a couple on the side of the seat. The mirrors were so dirty you could not see out of them. Since it was Christmas Day and running behind I thought I could air the car out. I decided I wanted to return the car, my sinuses couldn’t take it and messaged the Avis Twitter account They told me to contact roadside assistance to exchange the video and gave me the wrong number Once I found the number online the lady told me to just go up to Avis and exchange I went to my nearest Avis off Preston road and the guy refused to exchange my car because he didn’t feel like cleaning it since he was to only person working and I tried to call the next Avis and they had no vehicles in the class I had So finally just drove back to the DAL airport before I wasted anymore time. The lady had an attitude about me complaining about the smoke and said I don’t “think” we can do that. She then called the manager and they corrected her and then she gave me a downgraded vehicle. I had already wasted almost 3 hours of my day with the entire thing so I just took the car I returned the vehicle 45 mins before drop off with a full tank of gas I got right before I dropped it off and was still charged for gas.

As I landed I was alerted through email that I would get a “complementary upgrade “ from the Suburban I reserved over a month ago to a basic white van. So being a preferred member I would usually just go get the vehicle and leave but went inside to ask why I could not get the vehicle I RESERVED. The very rude lady told me there were no suburban or vehicles similar were available. As I looked over the lot I saw 3. I asked the lady at the desk why there were not any available when I clearly RESERVED a vehicle over a month prior and reserved generally means there would be one there for me. She again like I’m just a number instead of a person said there were none avail but would go check for me. After returning she stated there was a black suburban I can take. By this time I was frustrated and just wanted to get to the hotel. I accepted the vehicle and left. The first thing I noticed was the oil needed to be changed, it smelled musty, the interior was not clean. Then as I was driving noticed 2 chips in the windshield. Once my family and I got to the hotel I noticed the passenger side running board is falling apart, dents on the passenger side, scratches all along the driver side. Between the bad customer service and the poor state of the vehicle I will use someone else next time I’m in town on business.

I have never in my life experienced something like this. Granted I came at 11 at night, but forcing me to take an electric vehicle or pay $50 more per day for the rental. I told him I had never driven an electric car and I was a Wizard member but he could care less. I got zero instructions on how to drive or charge the battery. He was obnoxiously telling me to get the insurance on the vehicle. He even made me prove to him that rental cars were covered on my policy, which I did. Just wanting to get out of there, I left not realizing I didn’t know how to determine battery charge or length before it needs to be charged. I was a couple of miles away at a traffic light when I noticed the battery life of 18%. WHAT!!!! I got to my son’s house and parked it in the driveway for the night. In the morning I look in the back of the car for a charging plug for me to plug in and charge it up. Before I opened the tailgate I noticed damage on the back that looks like someone backed into a pole or something. My opinion is the guy that checked me into the vehicle was trying to pawn off the responsibility for this to me. I can’t believe I’ve trusted this company for so long. I don’t recommend using Avis!

Check in took nearly an hour due to agents knowledge of the system. Agents did not take the time to ensure that the vehicle was properly prepared for rental. The vehicle was so dirty the vehicle was a safety hazard because there was no visibility though the mirrors or windows. As two professional drivers this was concerning. We had to pay out of pocket for a car wash to feel safe driving it. The service time and vehicle condition was so unbelievable I had no choice but to call and make my concerns known with the customer care department. The personalities of the counter agents could not have been better but it is sometimes better to ask for assistance from those around you than to risk and unsatisfied consumer. The experience with addressing the concerns with customer care left us asking ourselves if we will ever use Avis or its partners again. My wife is a (Verified) long time Preferred Member and the changes in both quality and service are damaging to dedicated consumers. We are diappointed to say the least. See photos attached

Although the staff at this location was very nice, I was charged $2,749.68 for a 1 day rental. I am a preferred member and I had to return my previous vehicle because of a flat tire. They had to close out my reservation and open a new reservation to give me a new car. However, once I returned home and checked my statement I was charged almost $3,000 for a rental that would last less than 24 hours. Come to find out, they entered the total mileage of the car as the amount of miles I had driven (8,819) when I had the unlimited miles on my rental. Even if my reservation was based on mileage, I don’t understand how logically the employee thought that I drove almost 9,000 miles in less than 24 hours. It’s physically impossible. It’s gross oversight by the staff and lack of attention to detail. Don’t trust these people with your credit card unless you want to deal with an unwanted $3k balance. I have never had terrible service like this at an Avis and if I ever come back to Dallas, I’ll either choose another car service, Uber, or walk.

Went to rental counter in terminal to ask if we checked in here with prepay or go to lot. Agent pointed to end of line and went back to customer, overworked and rude. 1 agent and line that stretched back about 25 customers. Decided to go to lot. Again a long line to get car. Waited 1 hour and 53 minutes to get to counter in order to get a car. Don't remember anything about a $250 deposit on top of my prepaid rental. Went out to assigned lot, F2, no car. Again we had to wait another 10 minutes in chilly weather before a car was brought to us. Now I get a receipt that states my total charge is $287.72 and the balance of my prepay is non-refundable in the amount of $17.81. To date I have not seen a refund to my credit card of the $250 deposit that was charged to it. This was my first experience with Avis as in the past I have always rented from Hertz. I can promise you this, I will never rent from Avis/Budget or any other company owned by Avis. This was a first and it is the last. Not sure how you stay in business.

They over charged me $73. I received a different vehicle that was on my rental agreement the rep told me not to worry about it. When I returned the car they told me not to worry about and leave the keys in the car at the return area. 3 days after they told me I still had the car rented which I called and told them I never did. And I told them the car I rented out. Which I have pictures of and a video and time stamp of when I received the car. They looked into it and 2 weeks later apologized. Now they charged me an amount i did not authorize of and the rep on the phone could not explain for what reason. My agreement states 239.09 which I already payed on 9/22. TRASH AND AN INCONVENIENCE. The rep on the phone could not answer where the extra charge was coming from so he requested a refund now let’s see in 5 business days if I actually get it

Completely BALD tires. —— after being dropped off by the shuttle in a nearly vacant lot without a car in my assigned spot, I was finally provided a similar vehicle that could fit all 6 of us about 30 minutes later. We drove off and recently noticed the tire pressure was dropping in the front tires. The front tires were completely bald. Smooth as can be (photo below). We slid down a gravel hill, absolutely terrifying not being able to get any traction. Not to mention the oil was bone dry. They offered an exchange vehicle about 20 minutes from where we were staying. I asked over and over to confirm it could fit all 6 of us and our luggage. When I got to the exchange location I was told they didn’t have anything for me. I was finally given a replacement, less than comparable but did not feel safe driving our original vehicle.

Customer service is horrible, ill-informed, and lazy. Every time I was given an Electric Vehicle it was way less energy than stated on the contract (42% and 34%, respectively), I had to contact customer service to let them know. Now, they did not check in my last rental on Saturday and I called two days in a row to get it resolved> I was told every time, it may take up to 72 hours (can message). I received a text message today stating that I never returned the vehicle. So, I called a third day in a row and got a case/claims supervisor that called the location to verify that the vehicle was there. Once verified, then I received my final receipt. Your processes needs improvement. It is horrible and wasteful of your client's time and money. I am ready to go back to Hertz and National.

Would love to give 5 Stars but I can’t wrap my head around the fact I was given a car that was filthy. It looked as if someone came straight from a trip cross country in a desert storm!! Barely could see out the windows and there had to be an 1/8 of an inch of dirt on the trunk of the car. Even the rear view mirror inside the car was filthy. There no way someone could over look that car and not realize it needed to be washed!! Totally unacceptable. The only really I accepted the rental at the time was we had a late flight, I was tired and didn’t want to stand in line again. Just realized someone posted a similar review couple months ago. However is responsible for washing cars is derelict in their duties!!

Stood in line for over an hour at the Dallas Love Airport waiting to pick up a reserved car. The car itself was fine, after we were finally able to sit in it. Upon return we followed another Avis return to the designated return area. I think an Avis employee walked past the car, but they never stopped to greet us, ask for comments, or anything else. No receipt. No confirmation that the car was returned as expected. This is the first time I have rented from Avis in years, so is this a systemic Avis issue? Or just a symptom of problems at this branch in Dallas. I don't know, but I will think twice before selecting Avis the next time I rent a car.

Horrible would give zero stars if I could. Unit FILTHY upon pick up. No front emblem/scratches/dirt everywhere. Advised attendant received a shrug and a "wil note." Upsold me to a suburban ($20 addl total). Event ran late returned unit 2 hours late. Charged $111 extra plus $59 for toll coverage I didn't agree to. Called customer service indicated could have charged me $90 and hour for being late but did give me a $35 credit for the tolls I didn't agree to. Wow thanks. Worst experience ever. Usually rent with National have never had this experience. Avis is one and done. Expensive lesson learned

This may have been my first rental experience with Avis, honestly, can't remember. They ended up being the far better price, so I signed up for an account and booked the rental. The mobile app was great in guiding through the process and being helpful even after the rental was confirmed and I was picking it up. The shuttle from the airport was great. The pickup process was super simple and we were in and back out of the lot within a couple of minutes. The return process went just as smoothly. I'll definitely be looking at Avis at the beginning of all my searches in the future.

If it wasn't for the Rude Shuttlebus Driver of Bus#12 trying to kick me off property All was going like clockwork. The nice Avis Lead checked my Avis Rental and gave me my receipt. I tried to explain to the Shuttle Bus Driver that I was waiting on one of my drivers to pick me up and that your Avis Associate told me that I could wait here until he arrives. OMG the Shuttle Bus Driver was not Having None of That...."Get Off Our Property" "Wait outside the Fence" "You can't be here" "If any Thing happens, It's going to be Your Fault". Wow....geeesh, she was way past 10!!

If I could rate this facility worse than a one I would. The manager had people waiting in line for over an hour and used the situation to upsell. We had a mystery car reserved which we have never heard of until we got to the counter. The manager refused to give us the mystery car because I quote "I do not have time to show you how to use an electric vehicle in the rain tonight". To leave the building and save the customers time I chose to pay $38.00 more per day than I had reserved. Horrible Experience. I will avoid Avis/Budget in the future and recommend everyone do the same.

I had an extremely frustrating experience at Avis car rental. There were only one or possibly two staff members working while around 20 people were in line. Everything came to a standstill, with agents just standing behind the counter doing absolutely nothing. Even preferred customers were directed to the same line, and nobody had a clue about the cause of the delay. Additionally, neither emoyee exhibited any level of helpfulness or professionalism. This is a poor representation of Avis, and I would not recommend renting anything from this location.

We usually get reliable service from Avis but our experience renting the car at Dallas Love Field (DLF) airport was sub-par. The car we got had worn out brakes which made it unsafe and difficult to drive. Also when we returned the car we got charged with $130+ in fuel charges despite topping up the fuel before returning. The guy checking in the car didn't even make a mention of it. Luckily we had a photo of the dashboard and got reimbursed after going through customer support. Overall pretty shoddy experience.

This is why Turo has won in the car rental business. The car had major damages, dirty ,stained seats and a musty odor. Complaints to the service desk fell on deaf ears. I was worried the front fender would continue to fall if I drove it. I rented weeks in advance for a wedding. ended up using my own vehicle. Was given a free day but time was lost picking this car up. I’ve rented from Avis Richardson Tx location for years but never again from Dallas Love Field.

Car was marked as returned and my rental agreement was terminated within 2 minutes of me leaving the parking lot, even though I had a reservation for 3 days. Now I am 1.5hrs away with a car in my possession for which I don’t have an active rental agreement. And we all know that Avis will mark the car as stolen if it’s not returned. Maybe I should just call a tow?? Avis, please help me and fix this mistake that you have made.

Set rental a week ago. Arrived at Avis to pick up the car at 11pm, and there is a long line of 25+ people in front of me waiting for cars to arrive. Several people have already been waiting for over 2 hours. Terrible management. If they are out of cars, they should shuttle people to a location where there are cars. This is ridiculous. Back again three months later and it is almost the same. Line is almost out the door.

Preferred member means nothing. It was not working; had to lose time doing line. Cars are dirty with stains and food leftover. I visited this location twice in 10 days so it cannot be a coincidence. The staff does not care at all and will not try to make it right. The car was not full, it is on the indicator but it’s not. A few miles after driving away fuel was way down. Be honest with your customers.

Shuttle to the rental centre was easy. Using the Avis preferred app, pickup of the car was super easy (including having a choice of cars). Car was clean and had no issues. Drop off was very quick, staff were friendly and shuttle was ready waiting to drop back off at the terminal. South West also have a check in and bag drop at the car rental shuttle drop which was also really convenient.

Aside from the wait to get the vehicle which I don’t think was in anyone’s control at the desk my experience with Avis at Dallas Love Field was exemplary! Staff at front desk was amazing they had no control over the wait we all endured. And drop off was easy breezy and a shuttle was waiting to get me to the airport on time. Thank you Avis at Dallas Love Field!

When I picked up the car, it had 1/4 tank of fuel. When I dropped it off I left 1/2 tank of fuel, but they charged me an extra $131 for fuel shortage. That's not acceptable, and that's also WAY to much for 1/2 tank of a small car in Texas with low fuel costs. The picture shows the fuel gauge 10 minutes after I left Avis (didn't have time to go back).

The process to get the vehicle was streamlined but the vehicle we received was in a dangerous condition. Past maintenance warnings, drive very rough, and had 9 safety system warnings. After letting the staff know they just complained about their staff instead of trying to help or make the situation right. Won’t rent here again unless I have to.

People at counter were nice. The car was nice. Website hung up constantly. Line at counter was well over an hour long even with reservation. People at counter seemed incentivized to give a lesser car despite status upgrade because they couldn't make as much money with me even if I was renting for over a month. Just a poor customer experience.

Awful experience. Flight was delayed and arrived at 12:15am. Waited over 30 minutes with no sign of the shuttle. We were able to have someone drive us to the Avis location only to have it closed. There were 5 of us stranded there. Seriously considering going with another company. Leaving their customers stranded is completely unacceptable.

I love renting from Avis. The vehicle was clean, service personnel were nice, transportation driver upon arrival, drove fast. Driver for departure was exceptional and extended extra care to return keys for me. My only gripe is not receiving a printed receipt upon arrival and return, not having one makes me uncomfortable.

Excellent customer service especially at Dallas Love field airport.Very helpful staff and courteous service.No hidden fees or charges other than already signed up.I recommend Avis car rental to my friends and families alike. Thank you Avis staff at Dallas love field airport.

Avis at love field Dallas the Ford explorer was dirty had hair and food in the seats and dirt scuff marks all over the inside panels . I would expect a refund on some of the charges since I had to clean it myself and the vehicle was in bad shape need to go to shop

I don’t normally leave reviews but had a great experience here. I prepaid for my car so that may have helped but picking up the car was so easy and seamless. Also drop off was a breeze. Would recommend this Avis and recommend prepay.

Worst car pickup experience ever at Dallas Love Field . More than an hour on a line that must have had 60-70 people waiting for just 3 agents covering ALL the rental companies. Hertz and straight to the parking lot next time!

The line is 2 to 3 hours. Extremely inefficient operation. Even after self checkin online we still have to wait in line. Complete disregard for customers and their time

Rented a car for my Christmas trip. Had a 2 hr drive from Love field. My Kia Soul was comfortable and got great gas mileage. Actually really liked it.

Very nice transportation service; the driver helped to move the luggages. The car interior was not cleaned totally though.