We just had the most atrocious experience at this post office. The passport photo for our 4-year-old was done professionally, and meticulously in accordance to the Australian Passport Photo Standards. The staff served us was intentionally overcritical towards the photo, stating that “it’s too bright”, and tirelessly went on his way to get his manager and another colleague to back him up as if he’s the right guy, and saying discriminating things, such as “in Australia, we take photos this way”. Oh well, the professional photographer who took our daughter’s passport photo, guess what, was no other than an Australian. The photo itself was perfect, clear, chin to crown within the allowable limit, with eyes wide open, and mouth shut. We took out the guidelines and refer to each dot point, showing these unreasonable people that we have done the right thing. The 3 men were just standing there and won’t budge, nor the slightest care. They wore this nasty grin with such a pride as if they made the rules and owned the premises. It was truly disgusting I’m telling you, pure bullies who are so pathetic and must pick on the little girl who is only 4 years old! So NOT Australian to be perfectly honest. We just left and went to the GPO instead, WITH THE SAME SET OF PHOTOS. And the feedback from the professional GPO staff was, yes, you guessed it right: “these photos are perfect!” Never again we will bring any business to the Australia Post - South Melbourne Market St BC branch. As such, “buyers be aware”: if you want your passport done here, please reconsider by just going to the GPO - it will save you the humiliation and a circus show. And an answer came directed in a whining unexpected, while they faced the round eternal of the le petit so-called power. This post office, I’m just saying, what a cruel and uninviting world!

Let me preface by stating that the staff at Aus Post Market street are 5 Stars. They're kind, helpful, patient. The drivers on the other hand... I live in an apartment in Southbank. I work from home. Our buzers sound like a landline ringing. I am convinced that some* aus post delivery drivers just do not deliver and take the parcel directly to South Melbourne, which is unfair to the staff there ( your colleagues) and frustrating for us that have paid door to door delivery. They can't find parking It's nearing the end of their shift Whatever their reasons, they need to be investigated. I will no longer be accepting "we tried to deliver but you weren't home" without a photograph, time stamped, that the driver was indeed at the front of our building entering my buzzer code.

These geniuses have started locking the main doors and preventing access to advertised 24x7 parcel lockers. Doesn't help that your postmen don't even attempt delivery many times and go straight to the post office to meet their quotas. Also this branch has issues with long lines going outside the building, but staff do not care and will continue to joke around and have long chats with customers/friends or share stories about their vacation. Truely odd to witness this in person and look back at the line of disgruntled customers waiting for ages. At least have a separate line for people to drop off pre-paid parcels so they can leave your shoddy establishment asap and give you more time to chat.

2 of the regular parcel collection workers are pretty good but it seems like the delivery room is poorly organised. It often takes ages of me asking repeatedly to check again for my parcel to be found. Overall the store is just average. I wonder if there is any manager of the store because it certainly does not seem like it. I often get attempted delivery slips for parcels on days when I was at home. On Saturday I went in to post something and the store was closed despite being in the advertised opening hours. When I phoned today to find out if it was open, the phone told me only to ring if it was regarding an urgent prescription delivery so I hung up.

As local customer, I am always welcome by the wonderful team. Thank you so much for the great Service and professional support to me and my small Business. I feel great every time coming to meet you all. Love Juliana and the other lady with big smile who are willing to help customers in need. Appreciate everything that you helped me out each time on my enquiry including lost parcel investigation on tracking status etc.. Location is with Easy free Parking 2hrs next to ALDI. Strongly recommend to those who is seeking friendly staff and efficient Service.

Not the Post office but the delivery driver. I get all my parcels delivered to my work address as I am at work and can. 95% of the time it gets delivered however on come occasions I have to collect. The excuse given to me was the driver was unable to locate the address. seriously the company has been at the address of more than 40 years. I saw the driver drive right past me while on the phone and not even attempt to stop. parking was available but he drove to the end of the street and turned. I will be putting in a formal complaint against the driver as I can describe him. Very disappointed

The staff didn't scan my express post and I was unable to track the express mail. When I revisited this post office to inquire about what happened to my express mail, the staff in a counter apparently didn't care my issue and told me to call 13 11 18 for the issue. The staff in a counter never apologized for the mistake of one of staff in the counter. I waited for about 40 minutes to ask about my express post when I called to 13 11 18. The staff in this post office is unprofessional and have a very poor sense of responsibility. It is a post office that we cannot trust and leave my mail.

The staff is friendly and pleasant. However, there are a few areas that could be improved: 1. There is a separate queue for identity services, but it is not clearly indicated until reaching the front of the line. It would be helpful to have indicators at the entrance of the post office to avoid confusion. 2. I went to the post office for a passport application with an appointment, but the appointment system seems ineffective as it operates on a first-come, first-served basis. It would be beneficial to implement a system that honors appointments, especially for identity services.

I went to pick up a parcel today and was helped by such a nice young man who I thinks name was “Jess”? A bit more rare these days to have such friendly staff who care, so props to him. I gave 5 stars, but one thing I would recommend to this post office is to actually attempt delivering the parcel before putting it at the post office “because no one was home”. I’ve been at home multiple times while my parcel was supposed to arrive and then been told it’s at the post office. Otherwise great staff!

had a disgraceful experience down there when picked the parcel，the staff lacked of training and are super rude，took super long time after grab the parcel card from me and give us some non-sense reason to reject me picking up and parcel，threaten my family with a serious face specially when my 8 year old kid standing next to us，considering the reviews from other people to this post office，this is not the first time and has been lasting like this for a period of time，no one really cares？？shame

Worst delivery service ever ! I am alaways home and i never here a buzzing or anything !!!! I even always have to stay dowstair now when he comes so i defo get my parcel !! I always have to come to pick up myparcel even when i am home ! So today i was waiting downstairs again and he never freaking showed up but in my mail its saying he tried to deliver but no access! So freaking annoying .i don't have time for that !!!

I stayed at home and waited for my percel to arrive for 2 hours but the driver didn't even attempt to deliver my percel and left a message that "No one was at home at 10:50". What a joke!!!! I was at home from morning since I wake up until 12:00! THEY'RE TRULY LIAR. Terrible service and no trust at all! They're getting money from us for nothing! Hope they''ll educate themself in terms of avoid being stupid liar.

I was expecting a very important parcel today so I took a day off and waited for it at home. No text, no buzz, I randomly checked the tracking and it says: Attempted delivery - No one in attendance SOUTH MELBOURNE VIC, Tue 15 Nov, 1.40pm And then: Awaiting collection at SOUTH MELBOURNE POST SHOP SOUTH MELBOURNE VIC Tue 15 Nov, 2.16pm I guess someone wanted to finish their day earlier... Very frustrating.

Horrible experience. The lady said a digital copy of the passport is fine, just need a bank card to supplement it. I go and get my bank card and when I get back she says no, you need your physical id. The way the conversation was carried was also very unhelpful. Customer service care is terrible! You’re better off scheduling your deliveries for when you’re home to save the trip!

In the last 6 months, 4 parcels myself and my partner have posted from this location have magically “disappeared” and been declared “lost”. There’s obviously a lack of quality control in terms of staff who work here. Absolutely disgusting. Australia Post pick up your game! Until you fix your staff quality control, I’ll be using other postage services such as Sendle and DHL.

Terrible staff. They have 0 customer service skills and speak to customers as if though they are in the wrong. I’ve gone to the post office twice to submit my passport which admittedly is an extremely difficult process with a heavy amount of paperwork. The ladies at the counter on both occasions were extremely arrogant and unhelpful. perhaps further training is required.

I'm so sick of having to go to this post office because the delivery driver doesn't attempt to deliver my parcels. What does he do as a delivery driver if he doesn't deliver parcels?! I work from home and sit next to the intercom. But most of the time I just get the "attempted delivery no one in attendance" message. Same as others in my building, very very frustrating!

They're Aus Post which makes them terrible but this particular post shop is one of the slightly better ones. There is a separate queue for parcels which is handy and usually multiple people assisting. They also addressed some of my problems with receiving parcels and recommended I get them sent straight to the post shop which is close to work. I've had no issues since.

The South Melbourne Post Office is an exceptional service centre. The staff is professional, efficient, and always ready to assist with a smile. The facilities are well-maintained, ensuring a smooth and hassle-free experience. Whether you're sending a package or collecting mail, this post office provides top-notch service that exceeds expectations. Highly recommended!

The staff who work here might as well be paid by the hour - the slowest staff I’ve ever witnessed. A line off 11 people going out the staff and the staff don’t seem to have a care in the world. Staff member by the name of Juliana goes out the back and comes back with food in her mouth and chewing, she proceeds to make customers wait until she finishes chewing….

Horrible they lose your parcels! I randomly used this post office to send a registered post item and it was never received! Tracking showed it ever left this post office. Australia post didn't care even after an investigation was done. Use DHL or a courier that isn't owned by Australia post. Even more troubling is they don't care.

I've never actually had a parcel delivered to my apartment. The delivery drivers don't even bother ringing the intercom, they just leave a card and then I have to go stand in line for 15-20 minutes to collect it here. I asked the counter staff member and he said 'sorry, the drivers for your area are slack' Aus post is a joke.

I'm giving this post office a one star not as a way to complain but in hopes to deter others from coming and wasting their time. It's not the staff members fault but in all honesty this post office is too small to efficiently handle the demand here in south melbourne. I strongly recommend you to go to another store front.

Ive been home during all of covid. Postman still just takes my parcels here and leaves the note without knocking on the door. There is a post-office on Park street literally 1 street away from my house but they take it here ? If its not already inconvenient enough, the service at the post office is below average.

Unkind people and not good atmosphere. Staff was not caring. The lady at the front desk , she was not nice. At the end she throw my gift for my dear friend into the box behind her pretty roughly and I felt angry and sad. Hope they can improve their service and create a warm service for the other customer.

Unreliable. Misplaced my wife's passport and sent it to NSW (Sydney) instead. There was no update or any sort of notification. We had to chase it down ourselves. Do NOT use them for Visa/Passport purposes. The only reason I'm giving 2 stars is because the staff has been helpful whenever I have visited.

We never get our parcels delivered...only notes to collect it. For the last 6 months we are home because of COVID, but still we have togo to the PO to collect our parcels! specially when the goverment is advising us to stay home. We have made a number of complaints, but to no avail!

If you love waiting in queues in a tiny and understaffed post office, you'll love South Melbourne post office! And if you love 24x7 parcel lockers that aren't available 24x7 (unless you have a code, which you won't have if you're sending a parcel), this is the place for you!

Not friendly and not smiling at all especially the old lady working in front desk. I was speaking politely and smile yet got a different treatment with less words and no smile at all as if im bordering her. Treating others so well. Maybe because im different of skin color.

Long lines for parcel pick-up. Not too friendly. The shop itself doesn't specifically provide the answer to queries. Distant. Delivery service itself is bad, often times no slip left, just have to go to the post office after checking the app/tracking service.

They don't even bother to bring parcels to your door, I've watched them multiple times just walk up to the door with the card already filled out. What's the point of shopping online if you still need to go to the post office every single time?

I went here today to get a money order & post few documents. I've had a great experience at this place. Very friendly staff. They are very helpful & providing the proper directions for the people waiting. I recommend this place for everyone

✔ It's a popular post office, visit outside lunch time and waiting time can be less than a minute, I visit this post office most days. Great staff who seem to work hard all the time. (Market days can be a little busier). Hope that helps.

Incorrect address, how is that possible since I have been using the same address for the past 6 months and never have any issues but now and status not been updated for 3 days since the item was held in the depot. Worst experience ever

I use parcel collect for all my parcels. After a staff member suggested it. I get email and SMS when they are ready to pick up. I also get smiles and really helpful service from the staff when I collect my parcel. They are great.

The 24/7 Locker Parcel pick-up isn't a thing here. You have to get through the main doors first, but they are locked.... No access code will open those doors So close but yet so far away..... False advertising. …

went to this office at 9:00am first before open and asked by a senior lady to come back in 15 minutes because "Not enough staff at the moment". Thought specific personnel handle this service and came back in 15 minutes.

Not sure if this post office has changed hands but I cannot fault the service I received. Friendly, welcoming staff who were happy to help with my requests. Went above and beyond. Definitely 5 stars from me.

We went to take Passport Photo for our newborn Baby Boy. The staff were very kind and helpful, especially Mr Wesley. He was so patient and did a great job. Got high quality photo in a min. Highly recommend!

Worst delivery service. Have to take uber and pick up my boxes on my weekend. Wasting everyone's time through their lazy behaviour. If you can't move parcels, try something easier or stay at home please

We went in for one of the more involved services that are offered by AusPost and Wesley was fantastic! He was a pro at the process, very friendly and provided a great customer experience. Thanks Wesley!

The very pretty lady that helped with my passport yesterday was extremely good at her job. Currently looking around my house for useless things to post to people so I have an excuse to go back there.

Had terrible experience, i send parcels almost every week, most of the staff are helpful except for one old caucasian lady, very rude, no customer service whatsoever offered no help to my problem.

Another attempted delivery especially when I work from home. Didn’t even bother to leave a collection letter, did the driver even come or just passing by? Just if I could give negative stars.

Dropped off a parcel 3 weeks ago, which the person at the counter scanned. Undelivered and upon follow up I'm now being told they never received my parcel. Staff unorganised and dishonest.

One of the best experiences. All the staff were extremely helpful. I needed to send 35 packages and they help me with everything I needed. Highly recommend and thank you to all the staff.

I want to rate 0 stars but 1 is the minimum. Fully WFH but NEVER have my parcels delivered. No buzzing, no phone calls, no cards, but simply a parcel collection email. Worst service ever.

The team at Market St Australia Post went over and above to help us complete our ID check on a Saturday afternoon, taking the 15 minutes to process it after closing time - big thank you!

Reading through some of the 1 star reviews, I had same experience with the old/mature female staff there on last Saturday. Is she in the wrong industry or am I the wrong customer to her?

Cerified & copied a document, posted a parcel, purchase and deposited with CBA. All done in a few minutes, short quick queue. Very helpful, courteous, quick and friendly. Thanks!

They went out of their way to help, when my business mailing barcode was unreadable and I had already left the post office. Debbie was absolutely fantastic! Thank you guys!

I received a notification that my parcel was ready for collection. When I arrived I was informed that the driver still hadn’t returned. So why notify me that it was there?

What a load of whingeing reviewers! The man behind the counter was polite, courteous and very helpful. This was the first time we have sent a parcel to WA. Top Mark's.

the driver keeps leaving "attempted delivery" notes even when people are home. the guy working there refused to certify documents because they "don't get paid for it".

The staff Juliana is amazing, very helpful and super super nice when serving customers. always help as much as she can in any way. 10 out 10 to Juliana.

Delivery is hopeless and frustrating. Lodge many many complaint forms for delivery but no improvement. No idea why they seek feedbacks from costumers.

In order to collect your parcels, you may need to wait for 10 minutes! Two employees gonna be the maximum number of people serving clients utmost!

Couldn't even send a priority paid Passport application via registered mail to the processing centre 2km away in 3 days. Absolutely hopeless!!

Just a side note: while the post office usually closes at 5.30, the parcel collection point is open a bit longer, which is really convenient

I received another 'delivery attempted' message. I work full time FROM HOME but funny how the parcels never reaches my place. Poor service.

The staff at the post office are lovely and efficient. It’s the StarTrack contractors they use that fail to deliver time and time again .

No bookings required here for passport applications. Service not available between 12pm and 2pm, and after 4pm, or on a Saturday though.

Juliana did an awesome job with my parcel today! Quick, efficient and lovely service ☺️ Would’ve given her 6 stars if I could! xx

They never delivered a parcel home even though there were people at home for last two years. It is the worst service on earth.

Service here is slow and they never seem to have enough counters open which makes it worse. Extremely slow and inefficient.

Always leaves a card even if my wife is at home. Customer service is pathetic at the post office. Had very bad experience.

According to Google maps, They open the office 30th Sep as well, but closing now. And I just have too heavy stuff.

Why is there no number for the actual post office? Only a 13 number that does not connect you to the post office

What is the point of delivery if they don't attempt to ring the bell. Change your company name to AUS PICKUP

Wesley is the best! Always in such a good positive attitude every time he has served me. Such a nice guy!

Easy and good service each time I've visited. Staff are helpful and always walk me through my issues.

The staff are very genuine and kind, and go the extra mile to ensure all your questions are answered

The staff in this post office have always provided me with excellent, empathetic, and kind service.

Do NOT trust the trading hours on colocation reminder!!! It closed one hour earlier actually!!!

Absolutely as hopeless as it gets. And that's really saying something for a post office

Always have positive experience with these guys. Quick and easy sending and receiving.

The parcel collection Staff we're very nice and they work till 6.30pm on weekdays!

you guys are a bunch of robbers with attitude to boot. have another 1 star rating.

Old asian lady was very rude and i always have to go pick up my parcels from there

The parcel delivery is Awful and unprofessional. Have no clue where the parcel is

Staff were very helpful. Very accommodating of the needs of my difficult toddler

Always a lovely experience at this post office. The staff are super friendly.

Always friendly staff - switched on. Love the sms reminders too thank you!

Another average post office, it is in a handy location and has PO boxes.

Maybe delivering parcels to customers is out of postman’s job duties.

Couldn't fault them, excellent, polite and prompt service all round.

Never even attempted to delivery express post parcel poor service

I had a good experience as the staff was friendly and kind to me.

They don't do passport registration on weekends. No checks, etc

Had a lovely experience. Really helpful and friendly staff.

Poor and derogatory treatment towards non English speaker

Always get pleasant and prompt service at this branch!

包裹加費4天應該要到的…8/8寄到9月了都沒收到!!!!在其他郵局都很好的到貨了，就這間弄遺失了!!!

My current location is wrong even that I put it in

One of the most frustrating places I've ever been

Was served by Sushma. Sushma was very helpful.

Terrible service and the stuff isn’t very nice

The staff was helpful and friendly. Efficient

Worst auspost driver and delivery issues

thanks for helping me find my parcel !