On 8/20/2020, my Dad was admitted to St. Vincent Seton Hospital. As long as the NP Brandon is there I have very good experiences. But the nursing staff and the charge nurses do not take accountability for responding to patients in a timely manner on the call light. My father frequently sits in his stool and call lights go unanswered for up to 45 minutes. I have had several conversations with the charge nurse, Stephanie, about this as there is no reason my father should sit in his stool for 45 minutes. She consistently denies that there is a problem with the call light, but there definitely is. A very large systemic problem. If you are considering taking your loved one here, I would not believe the 3:1 patient to nurse ratio that they tell you. It is not true. Also the patient care tech's are responsible for entire hallways and the nurses often rely on the patient care tech's to take patients vitals and clean them after a BM. Once Brandon, NP went on vacation, the NP taking his place has not tried to talk to me even once. They stopped checking his sugar daily even though he has regularly needed insulin on a daily basis for the past 10 weeks. I am not getting updated on med changes, physical and speech therapy goals, etc. I have asked for a care plan multiple times and have not received one. Nurses don't know what they should know and like to play the "ignorance" game... "This is my first day having him, I don't know." instead of investigating why changes were made. After speaking with the charge nurse, Stephanie, last evening 9/24/20, I am simply beyond angry. She suggested to my Dad that he should transfer to another facility just because she cannot get her nursing staff and patient care tech's to change and clean people when they need it. She consistently holds a position of "we are the best" and fails to address the systemic issues of the call lights not being answered in a timely manner. I have seen nurses sitting at their station reading Venus magazines, watching TV or movies on their phones, but yet they have no time to clean up a person's stool. It's simply unacceptable. Stephanie's response to this contains no countermeasures to improve the patient care experience. I am so angry that she had the audacity to tell my father he should look at transferring to another facility just because they can't clean up his stool in a timely manner. If I could give St. Vincent Seton a negative score I would.

I recently had an Uncle in this facility and I was very disappointed. With unprecedented times due to COVID I felt like I was nothing more than an inconvenience. Every time I would try to arrange a Zoom call that wasn't within the "clergy" hours I was never accommodated without it being a hassle. Healthcare has really turned into a business instead of it being patient centered and I felt this in my dealings with St. Vincent-Seton especially. If this is the way they treat families I could only imagine how they treat their patients. They really need to understand that with COVID they are family and be willing to be more accommodating when it's a Zoom call outside of the hours that's convenient for them. If I had to choose a hospital for my loved one this facility would not be on my list. On a separate occasion another family member had found out he had not had a shower/bath since he had been there. When questioned about it the staff told her that he was receiving bed baths because they were unable to do anything outside of that because they didn't have the proper equipment. Personally, I feel as if this was the worse excuse they could of provided. I can't imagine a HOSPITAL doesn't have the proper equipment to accommodate their patients. If they are unable to accommodate a shower I can't imagine what other care isn't being provided.

The nurses are not that attentive to the patient and always has side conversations with co workers. The doctors do not have a set time when they arrive, it’s always “on their time” or “when they get to it”. Mannerisms are definitely not the greatest. They will not do anything kind of therapy on the weekends. So if the patient is progressing forward, there is a chance they’ll fall back due to no movement/ therapy for two days, sometimes three days. They do not live up to the name “critical rehab”. Decisions for the patients are never made quickly. No one, even the doctors, is urgent about decision making. If you’re looking for a facility that keeps a close watch on your loved ones, and has urgent care, this is not the place for you.

We were hesitant on coming here due to the bad reviews but we wanted to stay in the same network for Ascension St Vincent. Don’t believe the bad reviews. The staff here has been amazing and truly helpful through our time here. My partner has healed quicker than we thought and the doctors were eager to get him out of here as quickly as possible. They were able to get him off the ventilator quickly and get him moving again after a month of being in a coma. Nurses have supported our family and have fought for him. Overall a great facility and even better staff, doctors, and nurses. Don’t believe the bad reviews.

I want to thank everyone who took care of my mother Denise Higgins. You all are very amazing people. I just wished she didnt pass, but i know that the 4 days that she was in your care she was at the most amazing beautiful place and was surrounded by loving people who showed love to her. You all treated me and our family with love as if we were your family. Thanks again for everything you've done. The information we got the questions we had all was answered in the best way possible. I would recommend this place to anyone that needed the same care as my mom

I was a patent at Seton for 5 months and I would rate them at 100%. The care I received was the best. They saved my life and for that I am truly thankful each and every day .The people whom work in therapy are all soon professional in their Field of work.Everyone including the cleaning ladies were do kind and they all helped me make it through. I want to thank each and every one of you, I love you all. I highly recommend you.You all work so hard and are so professional in what you do and for that I thank you . Sincere ly Stephen Aynes. Anderson,In

I previously left a negative review. I want that to be disregarded. It did take a couple of days for my mom to get established but I just suggest being very patient. I was a little impatient and that was my bad. I now see my mom is getting great care. Thank you Seton. Especially the case manager and social worker who truly made me feel at ease. But to all the staff who I can tell are caring for my mom, thank you!

Just sad that some of those “nurses” can sleep at night with how they treat patients! Definitely not speaking for all, but the ones that “cared” for my cousin need to be fired immediately! My cousin had a voice because she had a family there, but it still didn’t do much good. Just imagine all those poor people that don’t have family to speak up for them. Breaks my heart!

Most of the staff was friendly if you can find them. More than often when visiting my girlfriend I couldnt find anyone. Her light would be on for more than 5 minutes, and its usually not the nurse assign to her. Couple of nurses in particular were kind of rude to us when asking questions we're seemed to be ignored.

Doctors and nurses were great…if anyone gets a case worker named Gayle Sturgis ask for another one immediately! Lies straight to your face and tells you to contact her “boss” who then doesn’t return/answer calls. My attorney advised me to go to the Indiana State Board of Health so that’s where I’m going next.

Dr reeseman spent 10 minutes a day for 4 days with my daughter 22 yrs.old , then told her she would never get of the vent, and she would spend the rest of her life in a nursing home. She is off the vent and at our home. A lot of great nurses but reeseman it a jerk & a quack .

This hospital is wonderful along with its nurses but the lady that sits at the front desk is rude. Unless she knows you she will not help you at all. I watched her be rude to an old man who can barely even walk. It's ridiculous and they need to replace her!

After 18 days in St Vincent ICU, I was at Seton 18 more days, then 113 days in rehab, plus returns to St Vincent a few days at a time. . Excellent care from all saved my life. I will be eternally grateful!

They sold my grandpa's kidneys before he died and tried to get us to unplug him so they could get them faster. Good food court though.

My sister has been a patient for the 2nd time since August has received excellent care! Nurses and staff are wonderful to her!!!

I was admitted after being hit by a car June 28th of 2022, t & Shelly took very good care of me. Also pt did an amazing job also

Very nice staff of nurses and techs. They deserve higher pay for their jobs!!!

Clean, friendly, knowledgeable staff and rooms.

Patient not getting better.

Delete this review.

It's pretty good.