Anthem denied a claim for precertification on an ALIF procedure. I have been seeking treatment for chronic pain and other complications as a result of degenerative disc disease for over 18 months. I was referred by a physician to have a spinal implant put in place to mitigate pain. At the behest of Anthem I underwent multiple evaluations, including a psychiatric exam, only to be denied this route to pain management. The reasoning being that I had not been evaluated as a candidate for spinal surgery. To comply with this request from Anthem, I sought the care of a separate doctor, who evaluated an eight month-old MRI scan and ordered a current scan as well. I complied. Significant and rapid degeneration could be evinced in this short time. He concurred with Anthem that I was a candidate for surgery. Surgery was scheduled. I requested a month off of work starting 9/4/2015 (date of surgery). This was on the fifth of August. Seven days before my operation, Anthem denies coverage for the surgery they told me to seek out. I had already entirely restructured my life to accommodate this event. Subsequently, they failed to make themselves available for a peer-to-peer interview in a timely fashion, and lied to both myself, our insurance broker, and my surgeon with regards to their failure to make contact. My surgery has now been cancelled. I am in significant, unmitigated pain, without a single treatment option left available to me by this company. I am certainly approaching my employer to plea with them to switch carriers come November. This has been without a doubt one of the more stressful and upsetting times of my life.

CORRUPT INSURANCE COMPANY Do not use their live health online, it's a joke. The doctor's will not prescribe any medications online. The doctor will tell you, you have to physically go to a doctor for that. I had this same experience twice. A total waste of time and money. On their website they claim they will provide online prescriptions, but it's a lie, they do not provide online prescriptions, what they do provide is lies. Therefore their service is useless. What a joke. AVOID AT ALL COSTS ! ! !

If they don't wanna pay for your medications they'll hire a few people to say you don't need it and that's that, worst insurance company I've ever seen, and only got that way when insurance became mandatory. Refused my wife's medication prescribed by a respected medical doctor in good standing. To me that should be a crime, at no point should a bunch of corporate suits be able to supersede the orders of a doctor.

Utterly useless. Will try to weasel out oof every claim, even for life-threatening medical situations that the our doctor says Ius medically necessary.But hey, it's 'Murica and the free market health executives will save us all from all those scary sermon-on-the-mount-practising socialists.

Holy moley this insurance company is useless. I would literally be better off with no insurance. They weasel their way out of everything. Everyone that works at this company should be ashamed. How do you sleep at night?

I would only like to leave a review for Anthem Blue Cross Blue Shield ....not one individual office. We routinely come in contact with people who have Anthem and get terrible coverage from this company.

I called this number to ask for information about my insurance. The phone system would not let me speak with an agent. I was kicked out. Great customer service.

Prior authorization is social murder.