Very bad service, they are unfriendly when you visit their offices and then they want to charge you charges that you already paid in advance and they refuse to make the necessary adjustments to your account. I wouldn't like to have to deal with them again. I give them two stars only because they lent us money and are bilingual.

American Bank cut through all the red tape and got my PPP loan done quickly and efficiently. The process was hassle free, and not like any of the horror stories out there. I expected nothing less from my bank, but they did a great job. Our company has banked here since 1990 when it was created.

If I could leave 0 stars I would. Do NOT finance your car through them, they will charge you late fees on top of late fees. Most loans are upside down, meaning you owe more to the bank then the actual car is worth. Also, they only sell you

After trying to secure my small business PPP loan during the COVID-19 crisis with several large banks and being told they couldn't help me, I reached out to John Goforth at American Bank in Dallas. He was so helpful and was able to get me

I've had the pleasure of doing business at American Bank for 35 years. During this time I have always received excellent service from them. John Goforth and especially Rosio have always treated me and my business with professionalism and

This place is a scam I paid my car for 2 years and lost my job I was working with Carlos I never lied always let him know what was going on. He told me if I paid 85 dollars I could get an ext 3 days later he towed my car in the middle of

We are a woman owned small business called Pegasus Freight Services in Houston who tried to apply for the PPP (Payroll Protection Program) through our own bank, JP Morgan Chase. Their online application process kept giving us errors and

I have both personal and business accounts here. During COVID19 their response time and service allowed me to partake in the CARES program while other businesses were still waiting for their "big" banks to even get their applications to

Had a car loan with this bank. I didn't really have a bad experience with them cause i always made sure to pay my loan on time or within the 10 extra days they give you to pay. A couple of times they over charged me bc of the time my

The team at American Bank went above and beyond to work with me on my Payroll Protection Program, jumping in to send me all the necessary paperwork, walk me through it, and get it approved and funded as quickly as possible. This is

Same thing as the other people on here. They only finance cars at the lots they own. Sold the car and found out it was leaking gas a few days later. Same thing paid for an extension and the took the car a few days later. Stay away.

This bank was very helpful in securing a PPP loan for me during a time of crisis. They expedited the process and were very helpful. Bank of America which has far more resources was a complete disaster. This bank got it done !!!

I have called this bank on northwest highway Dallas,tx concerning the empty vacant lot behind them ,there are alot of homeless starting to hang there with mattresses and tent...please trim trees ....

GPS really? We have low credit scores we aren’t criminals! I don’t know felt sketchy but hopefully my feelings are wrong! ‍♀️ really should’ve gone to a ghetto spot for my car loan tbh! …

30 minutes wait in lobby to get a check from them, when they called and said is ready pick up. Front desk is lost, talked to 3 people and finally someone from second floor brought the check.

Very helpful, efficient, friendly service when we applied for our ppp loan. Questions answered quickly and approved within 1 week. We couldn’t have been more pleased.

We have experienced a very high level of customer service from American Bank for our business needs. I appreciate the personal relationship we get from a local bank.

This bank was extremely helpful when I applied for a business loan. John was especially quick to respond and very knowledgeable. I would highly recommend them.

The local bank Dallas has been missing. Didn't bother calling JP Morgan Chase because American Bank had me finished before they were able to get started!

Employees lack product knowledge and you have to repeat yourself to get the answer to your questions. Definitely never doing business with this bank.

Hate this place I would never recommend financing a car here they never know what's going on and dates always change and nobody ever returns calls

Outstanding customer service for both individuals and businesses! Highly recommend this bank if you are looking to setup an account or loan.

DRIVE THRU HORRIBLE, HORRIBLE, SERVICE THIS GRIL ON HER CELL PHONE THE HORRIBLE EXPERIENCIA

Llajaira is amazing! So helpful and made the process of getting a loan so easy and smooth.

Very good service, it helps a lot. Thank you. God bless you. I recommend it.

Francisco is always so professional, the best service and knowledgeable

Friendly and professional staff. Llajiara is always great to work with.

Works great for our customers! Great place to apply for a car loan

They hardly answer phone calls when you try to process a payment

Can’t find a better service. Especially John. Top notch.

A good bank for all the banking services you need.

It's a nice family and community bank.

Very friendly and flexible

I love it …