TOP CLASS SERVICE FROM INDIA If i dont write this here it would be very unfair. This is not about Asia Travels - the contact person at Australia doesnt respond , often told me that he would call back but never . But that didnt matter due to the reason below. Normally when the call gets diverted to a callcentre outside the country, the service is bound to be Bad. However with these guys , the service from their call centre in Kerala is top class.Two Staff from India stand out with my recent experience with the Repatriation flight which left for India . Firstly want to thank Ms. Sissy for immediate responses and guiding us with correct information. She was very patient and respond on time. Next person is probably why I wrote this review. That is Arun, who went above and beyond and gave us a very memorably experience. Even though there was a hiccup in the arrangement due to the flight delays, he managed to straighten up every thing and ensured we are at peace of my till my parent reached home. He consoled the passenger , bought her food , took atmost care to the extent ensuring she was not left alone in a place by herself, helped her with the domestic airlines check in as well enquired whether she has reached safely at her home. He ensured to keep me uptodated for the whole time spent at Cochin. In normal situation, this would have been fine. This Scenario involved a 5 hour delayed flight, missing two domestic flights , with a whole journey spanning more than 24 hours . Now you would understand why that service matters for us. Top Class Service Staffs like Sissy and Arun are BIG ASSETS for any company Thanks

Asia Travels made our journey through Vietnam, Cambodia, and Thailand an unforgettable experience. Their impeccable service, from responsive planning to knowledgeable guides, exceeded expectations. They arranged luxurious 5-star hotels with breathtaking views and top-notch amenities, accompanied by friendly staff offering impeccable service. The tour guides were not only well-informed but also passionate about their countries, providing us with an authentic and enriching experience at every destination. Remarkably, Asia Travels managed to keep the trip affordable without compromising on quality, making it accessible to all. This balance of luxury and affordability, along with their commitment to customer satisfaction, earns them a well-deserved 5-star rating and my wholehearted recommendation for travelers seeking unforgettable adventures in Southeast Asia. Thank you, Asia Travels, for an incredible journey!

Sharing my parents unfortunate travel experience organized by Asia travels with Singapore Airlines repatriation flight on18.09.2020 (Melbourne - Kochi) Totally disappointed with the way the whole repatriation flight services was organised by Asia travels. No proper communication was given or made when there was a delay for almost 4.30 hours and the elderly parents were left stranded with no food/water when it was promised that it will be taken care of. We had been Informed there will be volunteers to support the elderly passengers during the flight, however there were none to help. I expected someone from Asia Travels to contact us at least after the flight arrival to explain the whole travel mishap and also there was no response to my email sent on Sunday 19.09.2020 yet. #asiatravels #travelmishap #singaporeairlines

Worst service ever!! They never keep up with their word. I got a quote from these guys and was good deal. So, I sent them the details to in email to confirm my booking. As they did not acknowledge my email I gave them a call the next day and they confirmed receipt of my email but told me only 2 tickets will receive the offer price. I was a bit annoyed but agreed. But didn't receive it in 2 days and so called them again and was told they would give me a call back as soon as they get a cheap deal. They didn't respond for nearly 2 weeks. I called them again and was told I won't get any tickets on the price offered and sent me an itinerary which would cost me $200 more per ticket. I will never use their service again and suggest others don't.

Hi All, We have been dealing with Pratheesh Asia Travels for the last few years. Even though we live in Adelaide we always purchased from Asia Travels. Great follow up & prompt service. This week we had to take our return ticket from Trivandrum to Adelaide from their Cochin office. The services from their Staff Stiphy & Arun was amazing, especially Stiphy. If it was anybody else other than Stiphy they would lost their patience cos of bothering too much. Very patient, great listeners & excellent Service & ensure you get the best price in the market. Keep up the Good work team of Asia Travels in Melbourne & in Cochin. Go go for Asia Travels. Thanks Roni & Family

I had a chat with Pratheesh from Asia travels. Absolute rubbish discussion I had ever had with a travel agent. I asked him to look for evening or night flights and he said there are no flights available. But there are plenty which I booked with another agent later. Also he was very rude when I told him the flight cost is higher compared to Flight center website. He did not want to listen to me after that and he cut me off even before I said thank you. Very rude.. I do not recommend..

Can’t give a star less than one. So selecting the least available rating. Biggest scammers / cheaters in Melbourne. They are ready to lick your shoes for getting business and once confirmed they will start researching the ways to cheat the customers. Because of this agencies irresponsibility I lost around AUD1300 as ticket price and additionally he looted AUD1000 from my ticket refund. The staff working with Martin (owner) are also trained to cheat and mislead customers.

We had always amazing experience with Asia Travels since 9 years and Mr. Pratheesh Martin is the best in customer service. He always look after his customer very well. He is very experienced with vast travel industry knowledge. He is very Honest, Truthful abnd humble person to deal with. I would give him 10 star if possible. I completly disagree with Negative reviews. Thanks Asia Travels and keep up the good work.

Terrible service. I paid for a business class ticket and had cancelled it in time and changed to another flight. Then they were meant to refund it. It took two years of constant back and forth and excuses before I received money when I threatened to go to court. Stay away when it comes to booking tickets through them. You might save a bit but when things go wrong it can go wrong very badly..

One of the worst travel agent,called them few times ,never received communication back .worst customer service.if the service is like this before booking what will happen after booking . Save ur self from booking holidays from these agent

Best A1 service from Asia travels. I applied Dubai visa for my family and me got it very fast. Derin is very customer friendly. Well done to have staff like Derin. I will always be back.

Tells low rate when you ask to hold, higher rate when comes for booking, not reliable on prices, unreliable excuses. Could have given less than 1, but Google doesn't let me

I called them up to book a section of my asian trip, I was told "it's a lunch break, can you call back in half an hour". So I hung up. Now, that is bad customer service.

Excellent customer service.I had an overall good experience when I booked tickets for my overseas trip.I got cheap tickets on a reputable airlines.

Wow. Great service, really appreciate the assistance and customer support from Rutvi D Patel.

Really great service and the staff was really friendly and helpful. 10/10 recommend.

Aside from one lady who tried helped me, too hard to get hold of anyone else there.

Very bad Service. Don't waste your time here. Try others. Fake deals.

Arjun always takes care of our needs.Excellent customer service.

Good and excellent customer service. Highly recommend.

Better prices compared to other travel agents

Good service and rates Highly recommend

Not professional.. very poor service

great price . good customer service

Excellent customer service.

Great price great service

Good customer service

Good Customer Service

Good service

Excellent

Good 1