Tim Hortons

716 reviews

1720 Innes Rd, Gloucester, ON K1B 3K5, Canada

locations.timhortons.ca

+16137418216

About

Tim Hortons is a Coffee shop located at 1720 Innes Rd, Gloucester, ON K1B 3K5, Canada. It has received 716 reviews with an average rating of 3.8 stars.

Photos

Hours

Monday5AM-10PM
Tuesday5AM-10PM
Wednesday5AM-10PM
Thursday6AM-9PM
Friday6AM-9PM
Saturday5AM-10PM
Sunday5AM-10PM

F.A.Q

Frequently Asked Questions

  • The address of Tim Hortons: 1720 Innes Rd, Gloucester, ON K1B 3K5, Canada

  • Tim Hortons has 3.8 stars from 716 reviews

  • Coffee shop

  • "The food was standard Tim's fare"

    "Picked up breakfast Tim breakfast on sausage sandwiches for me and my family"

    "thought i would write a review beacuse out of all the Tim's around my area, this seems to be the only one with good tasting coffee"

    "Stopped after a night shift and had asked for my bagel to be toasted on both sides(which they didn't seem to understand, inside and outside like a toaster) and a coffee"

    "Simply awful!! Shorter us a coffee"

Reviews

  • Julia D

The food was standard Tim's fare. The doughnut was excellent and the sandwich was subpar. This review is more about service, which I don't usually care about too much, but in a way the point of fast food is to get quick efficient service. There were about ten employees milling around behind the counter. After a wait my order got called out and I was given a bag that I thought had my entire order. Nope, just the sandwiches, no doughnut. I thought they had forgotten it. After trying to get an employees attention at the counter for a few minutes they suddenly announced my doughnut. Others in my group got wrong items and the wait was quite long for the amount of employees present. I overheard another lady telling her friend that the employees wouldn't fix her wrong order because it was her fault somehow. To be fair they seemed to be doing some training and the drive through may have been slammed, but it still seemed like pretty bad management overall. Probably not the best place to go if you are in a hurry.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2

  • Jeanine Wassef

Picked up breakfast Tim breakfast on sausage sandwiches for me and my family. My brother ate his sandwich first and he was chocking and coughing Later I picked my sandwich and after my second bite i was chocking ad well had to threw up. It’s no coincidence. Now I feel my throat and tummy burning. Never happened to me before. The service was fast but the food was horrible can cause someone to die I am assuming one of the worker is adding extra spices or extra amount of pepper on the sandwiches or there is something wrong with your beef patty at this location I am not giving the remaining sandwiches to my kids. What a waist of money.
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 1
Service: 5
Atmosphere: 1

  • Tyler Danjaw

thought i would write a review beacuse out of all the Tim's around my area, this seems to be the only one with good tasting coffee. im not saying its always good because no tim hortons anywhere in the city has a perfect record for good tasting coffee, there always something at some point wrong with your Java. however, 9 out of 10 its good here....better then 5 out of 10....also i should note that i mostly come here late at night so maybe that is why it seems to be better but i do occasionally come here during the day and i stand by my rating.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 3
Atmosphere: 4
Recommended dishes
Breakfast Wrap

  • TJ C

Stopped after a night shift and had asked for my bagel to be toasted on both sides(which they didn't seem to understand, inside and outside like a toaster) and a coffee. This is what I got. If your wondering why my coffee looks like this, it's because they made an old coffee they made for someone else that was wrong and added what i wanted to it. Gross. I have been going here for over a year and it seems like it's always the late night crew or early morning crew everytime I have issues here. So stay away between 6pm and 6am. I think I'll start going to McDonald's instead, just not worth the frustration or inconvience.

  • Tammy Wilson

Simply awful!! Shorter us a coffee..tea that was supposed to be 3x3 was black! Sandwiches were an app 2 for deal that were activated but were charged full price.so glad we asked for a receipt! English muffin sandwiches were stone cold. Muffins were fridge cold and sandwich itself was room temp at best. Wrap was a disaster..have not opened the 2nd one yet. in an order of 4 sandwiches; 3 coffees and 2 tea and a box of tidbits.. I would have expected a little more attention to detail. I get they are busy but that's not a good reason to serve garbage. We would gladly have waited.

  • flyingryan3

Been coming here every morning for 3 years. Today I discovered this location has decided they don't need to carry sesame bagles anymore. Also that little manager you have in there is super rude and mean to all her employees. Lost my business. I'll be going to the Blair location from now on. Reply to owner: what's general support supposed to do? You no longer carry the bagle I buy and have thus lost my business. Pretty cut and dry.
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 3
Atmosphere: 2

  • Erik

08:00 no eggs. Stood in line for around 10minutes (not really a big deal) I asked them what else they could make since they have no eggs at 08:00....They suggest a BLT. I paid 6$ for 3 pieces of bacon 2 tomatoes and a bit of shredded lettuce on a dry and toasted bun with the least mayo possible. It's bad enough they use ready crisp bacon, but to only give 3 pieces??? This is the second time I've had a bad experience here. I'm not even going to give them a third chance.

  • Andrew Sadik

Terrible place. Never coming back here again! 10 minutes wait in drive thru, worker refuses to serve us because we asked for 2 orders as there's 5 people in the car... They force us to come inside, 20 mins for order to get ready! We got for 5 people, we asked for a cup of water as we were leaving. They requested money for the water with a smirk! Oh and the quality of food / prep...
Service
Take out
Meal type
Breakfast
Price per person
$10–20

  • Macy Delorme

I usually have no problems coming here, however the girl working the drive through was incredibly rude to my boyfriend and I when we were coming through last Friday afternoon. We ordered two ice caps, and when we got to the window she only handed us one. We told her that we ordered two, to which she replied “well I’m only giving you one.” Most unprofessional service I’ve ever experienced…
Food: 5
Service: 1
Atmosphere: 1

  • KO

We paid for two barbecue chicken meals. Then they told us there was no crispy chicken, then they told us there was no BBQ sauce. We received meals that had no similarity to what we ordered and when we tried to eat them the slow cooked chicken they put in instead didnt taste like chicken, it was overcooked and tasteless. Surprisingly bad. We had to throw them out (so we've lost $20) and go to Macdonalds
Food: 1

  • Paul Wyskup

Great place to feel comfortable . The working crew is great.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Turkey Bacon Club, Crispy Chicken, Cookies
Parking space
Plenty of parking
Parking options
Free parking lot

  • Cynthia J Benjamin

It's a no-frills, nothing special Tim's experience. Convenient location, so continue to visit even though the machines are always beeping and my order is mixed up about 20% of the time.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 3

  • Sean Villeneuve

I didn't get my donut even tho I poked it on the machine. The lady behind the desk was also incredibly rude. Learned she was the manager from a customer. I will not be returning.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 3

  • Anthony Paialunga

5pm, Saturday, January 14, 2023: the worst drive through experience I've had anywhere. Impolite, aggressive, hard to understand and in too much of a hurry to hear my order properly. I'm laughing now, but I thought it was a prank because it was absolutely over the top ridiculous. I'm awestruck. More

  • H A

They have a 10 employees but they didn't do service faster , When the customer leaves clean the tables and the washer , very important the health for people, this Tim Horton is very important location for people.
Price per person
$1–10
Food: 3
Service: 2
Atmosphere: 3

  • Max

Good roast beef and cheddar sandwich and the wedges are amazing. They don't need dip.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 3
Parking space
Plenty of parking
Parking options
Free parking lot

  • Nancy Andrade

They didn’t have break for sandwich at 4pm and the workers ignored me at the till for 2 minutes am no customers were being helped
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 4

  • David Fletcher

210 am Waited 10 min in drive thru for no answer earlier in the day went there for 1 coffee and ice cap took him so long to make gave me the wrong coffee and ice cap I think tim hortons should take back there franchise from them this is very poorly run More

  • Rohit Bhatia

I GO TO THIS TIM HORTON EVERY TIME TWICE A DAY. THE LADY WHO SERVED ME TODAY ON DRIVE THRU WAS WAY OUT OF HER LIMIT. I ASKED FOR SMART WATER AND SHE SAID BOTTLE OF WATER I SAID SMART WATER. THEN I DECIDED TO GO AND I SAID THE TEAM MEMBER

  • Rob Bergeron

Says its 24hrs, but no one ever answers when you go through the drive through overnight. I've attempted it twice in the last week while working nights on the 417. Never again. Highly recommend not ever going to this Tim Hortons at night

  • Ryleigh Rusaw

Every time I go here, my sauce is missed or forgotten for whatever reason. & THEN I’m charged 50 cents for a mistake I didn’t make. I wouldn’t be writing this if it happened once, but this is now the 3rd time.

  • Sophie Boucher Windsor

The short woman working the drive thru, absolutely no customer service skills, not an asset to your store. Refuses to accommodate customers modifications to the order, as simple as asking for a tray.

  • Ibrahim Playstation

Look at this found after I drank half the cup smh.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

  • hodan hassan

It is nice place to get a cup of coffee and doughnuts and friendly staff
Food: 5
Service: 5
Atmosphere: 5

  • Abobaker God

Different donuts , bagel and double double , french vanilje. I liked all the stufgs
Food: 5…
More

  • M S

Flies stuck on the baked goods in the display case. Employees were friendly.
Service…
More

  • Jason Little

Good service, hot coffee, fresh and not burnt like some locations.
Service…
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  • Michelle Reynolds

Clean location. Busy as always. Good service. Coffee was fresh. #localguide

  • Jus Sma

today was the best cappuccino I ever ordered in your restaurant. Thank you

  • Chris

Great coffee but chocolate timbits were burnt.
Food: 2…
More

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