Older lady that served us was inattentive. The staff were lost and confused. 15min later, our order of 2 iced caps was made wrong, they made it again and it was wrong again. Finally took it home and its still wrong. It was just an iced cap with Espresso.. They refused to make food. Store was in disaster of a mess. More

It would be great if they could just fill a cup properly. It used to be they were so full they’d leak everywhere, now they’re barely 2/3 full. Why should I pay for a large if that’s not what I’m getting? Stop trying to do so much food stuff and go back to basics. The experience (and quality) was always better More

I ordered an ice coffee from ur automated cashier with no syrup and when i got my order it was made with syrup. The lady in drive thru gave me attitude and was rude giving me a hard time before i got what i ordered. She kept telling me i was wrong and refused to remake it at first More

I ordered hot pumpkin spice latte, it took me half hour to get my drink after I ordered because they gave me the wrong drinks twice. I have finished my sandwich already before my coffee arrived. And it’s not a busy day. I will never come back on this branch. More

If you ask to have the meat "extra grilled" in a Roast Beef Cravable sandwich they should not microwave the whole sandwich and ruin the whole thing! (if you don't ask for "extra grilled" many times the meat is cold) I will have to find a new one to got to! More

this morning at 10:55, the lady order taker is so rude and dismissive, it's a turn off... while it's true it's a busy job, her job is to be still polite and nice , most people drive up to get a coffee and a bite to feel good not to be treated like a pest. More

The girl at the drive thru window in the mornings (7am) can't count. She has short changed me 3 times now, I only notice when I check the app because no one gives you receipts. I sent in a complaint and get no response. Won't be going back to this spot. More

You need to stop putting so much baileys in the ice capp. The amount of syrup in this drink is so overpowering no one in my house can drink it. I asked for a double double and got a black coffee like what’s happening guys? Do better. Gosh darn! More

The female staff person on drive through was so rude to us. We ordered Jalapeño bagel through mobile app. We called the restaurant whether they have jalapeño begal or not. The lady told us on phone that they don’t have it. I went on mobile

Has to be the worst tim Hortons in the city of Ottawa!! Staff is rude and incapable of doing there job correctly. Sat in an empty drive through for 5 min for someone take my order then when I finally got the chance to order the girl at the

This place not only serves ridiculously bad food but the workers are extremely racist and rude. The girl at the drive-thru corner didn’t bother scanning my rewards card and forced me to tap. Upon asking if I could rescan she said “Go do it

I just had THE WORST customer service experience ever. First, we had to wait about 5 min to somebody come to the cash, second she didn’t want to put an extra cheese in my farmers wrap bc it already came with one. I am paying for it !! And

terrible, slow service. they under-filled mine and my friends drinks and when we tried to get an employee’s attention she interrupted my friend mid sentence and very rudely said she was only on sandwiches and left as soon as she said so.

I ordered a blackberry quencher and it was almost all ice (do yourself a favor and ask for none). Secondly, the service atmosphere is bad. To start off, I always have to ask for a straw (one of them just tossed it) and there was only one

The service is TERRIBLE what can I say. You can be the only one in drive through, no one even at the window and wait ten minutes for someone to take your order and then wait another 5 at the window for 2 coffees, this could be morning or

I don't normally go to Tim Hortons but I stopped in this location one time because my car was in the nearby garage. I really wanted a coffee, and there were literally no other options nearby. I ordered a cafe mocha, it was gross. Mostly

I will not be going back to this location again. Used the drive thru to find out, at the window, you didn't have what I ordered. Then after paying, I'm told to go and wait in the parking lot for my steak wrap. I waited 10 minutes before

I went there with my friends on July 26th at 9.30 p. Girl at the counter forgot to add timbits to our order. When we asked them if we can order again but their supervisor was so rude she kept telling us there are no timbits left when we

One of the worst Tim's location I've been to. I have been here quite a bit, just because it is the closest location to me. It is ALWAYS a bad experience. Ordered on the app and went into the store 10 minutes later. I had to wait 15

Something has to be done about the lack of donuts and pastries in general in the evening. I stumbled upon a nearly completely empty display a few times after 5 pm and also witnessed a number of angry customers due to the situation.

If I ask what types of bagels there are, it’s because I don’t know what flavours there are. “We have them all” shouldn’t be the response.. i unfortunately confused the cashier by ordering a “pumpkin muffin” instead of a

I ordered 75 gift cards. Each card had to be punched in, paid for and then activated. A very labour intensive job. Staff were great, patient and professional. Thank-you! More

A nice Tim Hortons at a busy location. Always a good place to grab a coffee or snack. The drive-through area is quite busy, while the dine-in space is often empty. More

drive up service requires a lot of work need to learn to count , 5 donuts in a box is not a dozen ( first trip ) they had to go back and add donuts to the box

Men's washroom is more often than not quite dirty. This Tim's location has improved, but that issue remains. I come frequently to charge my car nearby. More

They get every order wrong every time. You would think that statistically they would luck into getting it right just once. But no. It's almost impressive.

Just an all round average Tim Hortons. Fairly clean, modern design, and quick service. Not perfect but overall a good place to eat.

Absolutely horrible experience. Charged me twice had no regard for providing good service just stood there in awe dumbfounded More

Consistently the longest drive through wait times, just waited almost 10 minutes behind a car that ordered 2 coffees. More

Night drive thru has best service the rest of day very very slow especially some days they do 1 car at a time More