We have come to this the brick for several times, choosing furniture for our new home. Navah is an amazing assistance sales manager who provides professional suggestion on assembly, delivery, and furniture recommendation! With a tool kit she recommended, our first assembly worked smoothly. We really enjoy shopping with her.

My friend has to wait another week for delivery service because delivery employes not good on instructions. Not rocket science call and ask for help on where to park delivery druck, instead they give up and bring back to warehouse. Sales man very nice tell you deal with delivery service …

I can’t say enough about the care and attention, and fast response, to a problem I had with my purchase. The Brick did not hesitate to replace the broken items and cooperated to facilitate my difficult schedule. I’d be happy to recommend them anytime. Shirley

I came in just to look but I can say the staff here are really nice and helpful. For a place in Vancouver called urban brick you would expect a lot more condo sized furniture but nope not here. There’s a few parking spaces in the back of the store.

I'm very disappointed with their lack of customer service. The delivered a couch but the delivery people were unable to fit it in the room and refused to take it back. We asked them to put it in a different room which they did -- but failed

We just ordered an electric range and a microwave from the Brick. We chose to go with the Brick because they were able to deliver our items within 2 days of purchasing them, whereas the other appliance stores we researched were only able to

I have recently move into Canada and had a tough time in finding the bare minimum furniture so that my family can move into our unfurnished apartment when they arrive next week. My friend suggested The Brick in Granville and I went in there

Always one furniture store to be browsed at in one is looking for good quality products. As they certainly carry a good line of many different brands. The prices are reasonable and sales are certainly worth checking out as they tend to have

We are very happy with the service that assistant store manager, Navah, provided us at this The Brick location. We found a wonderful sofa-bed for our living room but it was out of stock (supply chain problems we have been having across many

Honestly I can’t say enough good things about Nava at this location! Spoke with her over the phone on my first interaction and she was so helpful and accommodating, probably some of the best customer service I’ve ever had! Then I brought a

Navah was amazing to deal with. I called in to check on stock and some details about a product. Not only did she find the information, but she checked other sites to find a certain product specification. Above and beyond what she needed to

Very disappointed with the experience shopping there. Made the purchase on Saturday with delivery planned on Tuesday. Sadly, delivery service failed to meet any expected criteria due to a broke down truck. Over an hour late on the delivery

We were looking for options for our living room and we found there. Besides the good itens, the customer service made by Ellie was absolutely amazing. As soon as we came, they let us confortable to walk by and try all the couches and touch

I took the the day off to wait for my delivery. When I opened the box it was only a headboard, nothing else. Ontop of that it was the wrong headboard. Now they aren't sending the right order for another 4 days. I will have to go without a

The help that we received when shopping for furniture was excellent. My husband and I were looking for a few different things and were shown many different options that could work with our space. We never felt pressured to make a decision

I purchase a chest from the store but it was pick up and I received 1 broken parts. I asked the customer care they said I will receive the parts in 2 weeks, but I didn’t receive anything I contacted again they said store cancel the order

One of the delivery teams working for this store is extremely reckless, irresponsible and unprofessional and it was very unfortunate having them deliver for us. The brought a box, we let them up without accompanying them, they managed to

Just recently bought a couch from The Brick granville location and am so glad I went into the store to chat with them first because the team made everything such a pleasant experience. One of their Sales Associates, Navah was super super

After going to the other Brick stores, this one on 2360 Granville St. was the best. They didn't follow me around and try to sell me stuff. When I was ready to make the purchase, Sabrina was so helpful and not pushy. She guided me through

We went to The Brick in Granville to choose our sofa last October. I have to say that Navah, the assistant store manager, was so helpful for our purchase. Navah was so lovely to provide us all assistance, including helping us choose the

The delivery for the sofa was on schedule. When it arrived, I asked the driver where are the legs. He said inside the wrap and then he left. I unwrapped everything and even open the zipper and looked inside. No legs anywhere. The zipper

This was an amazing experience. I was fortunate enough to meet Jessica who listened to what I was shopping for and advised me of the best selection for my lifestyle. My experience also included the necessary removal of my old sofa, and

Store manager and associates can't assist with a return of a warranty without authorization from the original store. The originator sent me a cleaning kit with the purchase of a warranty and the kit was an open box item basically the

I bought a sofa bed last year from The Brick, and was initially very happy with the purchase. A few weeks ago I discovered that the underside of the mattress was growing black mold. The plastic sheet supporting the mattress isn't

Very courteous and professional staff. Sabrina, I believe is the assistant manager, was extremely helpful and knowledgeable with the product I wanted to buy. I am impressed. Had never purchased anything from the Brick before

I am writing to give a loud "shoutout" to Katherine,Sabrina and Maryam who work at the Brick Furniture located at 2360 Granville Street Vancouver. I purchased furniture for my mother who is currently residing in an assisted

Purchased the Kort n Co Kassia sofa and was helped by Nava. The couch is very comfortable and Nava was incredibly kind and knowledgeable. Looking forward to having this lovey piece in my home!

Show room is very small. A couple of the sales people are very pushy. Purchase a bed from there at a very good price. Love my bench I got yesterday, although it wasn't a pleasant experience.

I received a great service from Nava. She was very nice, and patiently walked me through the store to make sure I can find what I have in mind. She also provided great suggestions.

Purchased a couch at The Brick on Granville Street. Nava was a delight to shop with, patient, informative, old fashioned customer service. Highly recommend this location.

Got a mattress on sale at a great price. Ellie told me about upcoming sales and different purchase options and walked me through the different options. Great service.

Nava was great helping us get the couch we wanted. The sale price was good, the service was good, and I love the couch. Delivery was also good. Thanks Nava & team!

Garbage products they dont stand behind. Bought a bed, it came with 5 measly slats and was so flimsy it would barely stand up. Sorry no returns for any reason!!

Very knowledgeable of their furniture. Very kind , patient people who do their utmost to make your shopping experience , enjoyable and simple. Excellent service!

Got a great deal on a bed, mattress & frame!! The employee was extremely helpful and knowledgeable. Everything was handled very well …

Excellent customer Service at the Granville location. Sabrina is very knowledgeable and kind. I'm very excited with my purchase

Great quality and pricing of the bed set I purchased for my mother. Great customer service by Sabrina. Great location.

I had a really good experience buying a sofa bed here starting with sales and ending with delivery. 5 stars. Thanks!

As a long time customer of the Brick I usually check out or purchase furniture items I am interested in here.

CAUTION ⚠️ Worst customer service experience I've had in a long time. Don't expect anything