I’m a Rpht myself. Took dad’s painkiller rx here after his cancer diagnosis, I am appalled by your version of “ patient care”. I was yelled at, scolded, multiple times by your Rph. Example, dad ran out of refill of his T3, MD office would like your pharmacy to send a fax request. I phoned your store, girl faxed it. 3 hours later, MD still hasn’t received the request, I phoned again and the same Rph was very explicitly not pleased, was rude and very disrespectful. Now, I also work in a pharmacy, I understand your frustration, I know you are busy, I know it by having to wait for an hour for a box of alesse once, I still don’t understand why you don’t have a policy to do waiters before pick ups, but that’s not the point here, the point is, watching dad in so much pain from stage 4 lung cancer, having no appetite whatsoever from the constant breakthrough pain, I will swallow the bullet and let you yell at me and not talking back, because dad needs his meds. You need to remember why you began your journey in this field, you shouldn’t have to be reminded. Some patients and their family are going through enough from their pain and diagnosis, they do not need YOU to make this more difficult. When you are helping another family, consider it helping your own as well, because someday, you will be in our shoes. I have heard your staff speaking disrespectful about patients while waiting in your line, you need to let your pharmacists know that is uncalled for, and just not a good look in front of other patients. Dad passed away a couple months ago, I have since transferred all of my family’s prescriptions to the save on foods next door, it is difficult to bring my business to your pharmacy when your staff obviously doesn’t care for it, and I’m sure you don’t care about just a few dispensing fees anyways. Remind your staff why they are in healthcare please, we don’t need more families to go through the kind of disrespect and various problems that I had gone through with your pharmacy. Respectively, A peer.

Awful service at the pharmacy today. I walked in stating that I needed a different version of my medication as I asked for a specific one (as it is the version of the drug that works for me) and they did not give me the right one. Lisa, kept sighing throughout the whole process stating that she'll need to order them. She talked as if I was a nuisance and even had the audacity to ask me "why do I need a different version of the medication?" in an annoyed manner. I was shocked - I do not need to explain myself on the details on why I need a different medication, confidentiality and my safety/health is important to me - why does she need to ask this? Please do better in educating your staff that I specifically asked for a different version because the drug given to me by the pharmacy is one that I've tried before and caused me to have instense side effects that I do not want to go through again for my health and safety. Note that a different version of the same drug can cause me to absorb the drug differently/ metabolize differently and that's what's happening to me as confirmed by my Doctor. Why do I need to feel harassed for being careful about my health? Are shoppers employees trained to be rude to customers? I saw previous comments and it seems I'm no the only one being affected. This seems like a long-term problem that should already have been fixed with proper staff management.

I am thanking the staff here for holding on to their patience and still able to get the work done and to apologize for taking so much of your time on my case. I can only guess how much load you have on your shoulders everyday there. I called the pharmacy today to follow up on my refill request 2 days ago. The calls I made became multiple because the clinic (receiver of the faxed request) was not getting any document from (this) Shoppers until “1:25(pm)” today. So yey! The fax went through after the 6th time it was faxed! I do not know what went wrong in the process but I am glad I am finally on the waiting phase until I get my medicine…thanks again to the people who got frustrated today… ‍♀️ Sorry that my ff up with my doctor did not come earlier than my refill request. I hope you get the sunshine/smile/whatever that could make your day seem the best you will ever have. - Geraldine Q

Nice clean store with friendly staff and good deals on good products. I’d give it 5 stars but I had about 9 items I sat down in front of a cashier and she goes “do you want to do the self check-out?” I can see if I was in line behind a couple people, but I had literally just put my arm full of stuff down in front of her... why would I gather it all up to go over to self-check out? She was really sweet, but it was an odd comment at an odd time. She said management tells them to encourage customers to use self check-out so they can stock shelves, etc. I can see encouraging customers when there’s a line up to help THEM save time, but not say it’s to help the employees with their time management... there should always be one cashier ready and available anyhow as some people can’t use self check-out as easily as others.

I’ve gone to this shoppers for over 10 years and it’s always been great, however today I had a horrible experience with one of the supervisors Anina. The cashier helping us out made a mistake while making a payment and in fixing the mistake the supervisor (Anina)was very rude to my mother. My mother was trying to help her fix the problem and anina kept making very sly/rude comments trying to hush my mother from speaking. When I said “she’s only trying to help” she replied with “ well it’s not helping” under her breath. I don’t think someone who’s a “supervisor ” should act arrogant and rude when one of her employees was in the wrong. I’d also like to add that my mom is of Asian decent and the tone and way she was speaking seemed racially motivated.

After coming from Cold Lake and having an amazing pharmacist at the location there, I have been super disappointed by this pharmacy. Getting my prescriptions and those of my family is a constant ordeal and I dread refill time. There’s also insurance mistakes, annoyance by staff when I note that prescriptions should be fully covered because now they have to go back into their systems which no one appears to be trained to use, and staff doesn’t seem to be aware of what they’re even filling (yes I know I’m only getting one of my one prescription because it’s a biological so it can only be given once a month). I would suggest this location ask for training from Newton in Cold Lake. Otherwise I’m looking for a new pharmacy.

First time at pharmacy here. Pharmacy tech seemed annoyed with request to fill a prescription that was entered 2 days before. And annoyed further that I asked to ring up purel along with the prescription. My daughter's were prescribed an antibiotic and they did not ask if we had a preference for the flavor but were given two different flavors. It's okay, we don't always get asked but it would have been nice. But what erked me was the seeming annoyance with it all. Also when I inquired about the medicine, they just hurried me and offered the pharmacist consult, which was fine went over everything needed. Just not a very good patient experience is all.

This is such a long over due review. I live pretty close here but one visit stood out the most. I visited this shoppers last month April. 14th and had Marina Habashi help me from the beauty boutique section and I just had to make a review! She was so helpful, went above and beyond for me as I can get pretty indecisive. She was patient and honest, I enjoyed her company shopping in the boutique. Overall I found this shoppers to be pretty good, services from the pharmacy side to the front tellers are typically pretty good. It's clean here and have most of what you'll need.

I was a customer at shoppers for over 30yrs. . I pulled all my prescriptions from the Ellerslie location because I was short 1 days medication and would not help me out (my pay was mistakenly put into someone else's account) I needed 1 dose from 2 different medications. They refused to help me! They told me it's against there policy?!! I took my business elsewhere. The girl that I was talking to was also very rude about the whole situation! I also shop there for everything from groceries to makeup and skin care. They will not be getting anymore of my money!

Very poor customer service at the checkout desk from an employee her name Lulieth or lliliyouth can’t remember how to spell her name she was at the checkout desk at 11:40 There was a problem with the coolers and no milk was available except the 1% . Her reply simply this is not our fault and when I complained she suggested that if I may had a bad day I shouldn’t take it out with her very rude and I would suggest she should go for basic customer service and handling complaints skills program she could benefit from it

Over the past year, my family and I have used this Shopper’s Drug Mart for all of our Covid vaccinations. We found this store was very clean and organized. Frishian, who works with the Pharmacy Team, was very accommodating, professional and helpful especially in getting our vaccinations booked. The overall staff was friendly and there was a lot of good deals on many products and especially if you have a PC Optimum card. Great store and Pharmacy in a great location.

The person who answered my call at the pharmacy was rude, disengaged, and hung up on me before I could finish my question surrounding a drug shortage. I've had enough at this point. The customer service had been non existent and focus on profits over patient care and customer service. Not to mention this pharmacy also doesn't follow up to discuss when they are out of stock and rx has been waiting for pick up. There's no communication. Switching to Pharmasave.

I live pretty close and I shop here a lot . One thing I don’t like about them is even if you are spending $200 the beauty boutique will never put in some free samples for you. Even I have asked for few times but they are always out of samples . Either they keep it for themselves or many times they are selling those samples in Small Goody bags for $5 $5 . Yesterday I made a purchase of 130$ but the lady didn’t even bother putting in a sample perfume to try

I was gifted a $100 amazon gift card from this shoppers, upon trying to redeem it i learn that it was never even activated at the store (this is after i contact amazon to ask what the issue is). Was told that we would need to call the 1-800-shoppers number only to find out that nothing could be done without an amazon case number. There is a very easy fix but somehow we need to jump through hoops just to get what was paid for. Very disappointed.

I stopped filling my Rxs there because it literally became too dangerous. Over a six month span, eight seperate medication errors were made on my prescriptions including: the wrong drug given to me several times, the wrong dose filled, and missing meds. Pharmacy staff treat you more like a number than a person and didn't care about the mistakes they made. I changed to the Save-On in the same parking lot and have never had an issue.

A few days ago I visited with my mom for first and last time that pharmacy (shoppers in Ellerslie). And the pharmacist ( I’m sorry but I didn’t ask his name) was disrespectful and also unprofessional. Honestly, If he’s not capable to deal with a lot of costumers or patients, he has to consider to change of job or career because, as “professional” in medicine, he is not capable. And, I will never recommend that pharmacy.

I was in the store for less than two minutes with my family. My daughter was looking at the perfume and I showed her the cards you spray to test the perfume. When we were done, I turned around security was right behind me and the beauty boutique girls were half way down the hall watching us. If you were looking for a way to make someone feel uncomfortable, you've found it.

Just disapointed with one of the ladies working in the pharmacy. She’s tan, short, has long black hair. Again, she is very snippy, never be friendly with customers. I just ask but she acted like I took or owed her something. Why she behaves like that to me. Did I do something wrong to you, Ms? No. I’m not gonna go to that pharmacy anymore even it’s close to my house.

I always go to this location even though there is another shoppers nearer to my house. The beauty boutique staff in this location are all friendly and very helpful (especially Connie! She always provide amazing customer service). Also, I went for my covid booster shot and flu shot today. The pharmacy staff were pleasant and answered all my questions nicely.

I love this location. I drive out of my way to come to this Shoppers 90% of the time (past two other stores lol). The boutique has a great selection, you can tell that the pharmacy staff really care, and the store staff are kind and helpful. My only complaint is how late it opens because I am an early shopper, but that's easy to live with

Not sure what is going on with this store. Customer service especially the pharmacy department is nothing short of horrible. Call to ask about Covid boosters and appointments, they are rude and short. No call next week and hang up on you. No good bye Lesson in proper phone etiquette drastically needed here

I will not go back to this pharmacy I gave the girl my prescription from 9:15 am and went back 15-minutes to 7 pm. And she asking me if I'm sure I came there, then when she do find my prescription the paper is dirty and she's asking for 15 min more.she really don't seem like she knows what she was doing.

I was in this store today and was fortunate enough to have Corrina help me. I have nothing but amazing things to say about her. She was incredibly helpful to myself and my daughter. Such a incredibly kind and intelligent young lady! This store lucked out when hiring Corrina.

I don't recommend filling a prescription via photo submission better off going to site submit it in person. an hour wasted submitting it online to find out the on site printer was the issue there was nothing wrong with the clarity of the picture submitted!

The pharmacy team here is a joke. I called once to see if they had Pfizer available and was told to come in. Came straight in and they had "Given the last dose to someone else" Was told on Monday that they couldn't work with my schedule and

Normally this pharmacy is fantastic. But they have a new inexperienced pharmacist there who is very ignorant and immature and needs retraining on ethics and professional standards.. When you need questions answered about your health ask for

If I could give 0 stars I would. Calling the pharmacy to refill a prescription to pick up tonight as I’m leaving town for a couple days. They say to give them an hour-hour and a half. I kindly explain that I’m leaving town in the next half

Awful customer service from an employee, whose name we unfortunately didn't catch. My mother, who is a senior, and I visited the store with the intention of making a purchase. We noticed a prominent sign advertising a senior's discount, so

Today Jan 9 2024 around 12 pm i witnessed MIRNA from the post office talking down to a customer like he's an idiot. And told him to come prepared with his own box next time. Even though the gentleman was looking to purchase a box from the

I asked the pharmacy why it always takes so long to get my prescription and gentleman behind the counter responded with "you think you're the only customer here?!" In an aggressive tone. Not okay. If my insurance wasn't already with this

I have had several horrible experiences here but this is the latest one. I noticed a prescription of mine was about to run out and I knew I didn’t have any refills left so I made a telephone appt with my doctor to have it refilled. Last

today i had a horrible experience at this location, i only go here as this is the closest one from work so i said i’m gonna stop by as i have an offer and needed something for home. everything went great until i went to the cashier. one

Was just in the store to pick up a few things. I don’t often sit in the lot to write a review, but the service that I got at the cosmetics counter and the pharmacy warrants taking the time to do this. The two ladies that I had asked for

Apparently with covid you can only use the self check tills. My arms were full & I waited in line while the cashier helped a woman. When it was my turn to go up, I was told to use the self check area. When trying to put my stuff on the

Jimy and all the pharmacists provided exceptional service. They made understanding travel, flu and Covid vaccines easy. And they were so accommodating. You guys are the best, thank you for always taking care of me and my family.

Marguerite was amazing. She helped my partner and I select the best products for what we were looking for, and we ended up getting more too. She was super friendly and professional!

Friendly and caring staff. Received great service from Azka (pharmacist ) and Sukh (pharm tech) for my vaccine. They are much better then the shoppers at James Mowatt

I love Shoppers for their deals in all departments ; their Reese’s pieces chocolate bars; Joe Fresh jewelry; magazines & books; decor and make-up and skin care!!

If you ever want to feel invisible come and try to pick up a prescription. Never seen 5 people trying so hard to ignore a customer.

Where do I start... I pay almost $400 a month to do COVID-19 tests here every 72 hours so I can have