Terrible service. Went in for a meeting second week of January to discuss European summer holiday. They said they would send through a quote within a few weeks. It’s now mid March and haven’t heard a thing and I have tried to contact that person three times without any response. Do not bother. Go somewhere else or do it yourself.

Great in-store, email and phone experiences. All of the staff here are lovely and have been so helpful and accommodating during these Covid times. While travel isn’t on the cards at the moment, my family and I will be returning to use Flight Centre’s services in the future as we have been blown away by the service!

Went in to get some info and ideas on a trip, Clare spent all the time looking up on her computer I told her I can do that, then she took my email and said she’ll send me some info later, but never heard from her, it was sadly a complete waste of time even going into Flight centre at Eastgardens

We had to make a booking, fair enough in these challenging Covid times. Then this man wanted to charge us $3,700 each to fly to Rome and back. I said I can buy them for $2.500 each but wanted to ask about insurance and a few other things. I

Everyone at Eastgardens Flight Centre is so nice and welcoming. Tara our travel expert is fantastic, just a lovely calming genuine person who has assisted us in every aspect of our travel arrangements and kept in contact letting us know of

Have tried contacting multiple times to discuss my upcoming holiday to add accommodation and have been getting either no response or excuses a week later. They said they would send through options weeks ago and I have tried to book another

Very disappointed with the service. I booked an appointment 6 days advance. On the day of my appointment, the customer service I booked with is sick. Nobody wanted to serve me to replace the sick customer service. The guy who talked to me

Awful service.. our flights got changed by the airline and flight centre accepted these changes on our behalf, no email no phone call to update us on the changes. Went to the airport thinking we were flying that day to be told our flight

Very bad customer service. We purchased a vacation package online and wanted to confirm that the hotel stay included breakfast as that wasn’t clear in the booking confirmation. As soon as we mentioned online booking at the store the guy

Sat in the office for 25 mins waiting for my appointment without even being acknowledged. Then told that they cancelled my appointment without telling me which I’d had booked all week and asked me to rebook (it was booked for that time

Service from our consultant Sarah was amazing nothing to fault. Minus stars for the new 'make an appointment' system, line up & hope someone comes to ask how they can help. The phone is never answered & don't bother using the call back

The staff member acted as if I was a burden and interrupting her day; did not put effort into helping me and directed me to the website instead of taking the time to assist my enquiry. Won't be coming back.

Having worked for Flight Centre for almost a decade myself, I am shocked and appalled at the price gauging, lack of customer care, and overall poor manners I’ve witnessed at Flight Centre Eastgardens.

Went to flight centre Eastgardens the package I got was cheaper then the first originally trip we were meant to go on ,and so much cheaper had. A great time definitely going back again

Made an initial appointment to see Caroline about possible overseas travel. She is very patient and understanding. Lots of searching to find best options or deals for me.

Very dissappointing service. Called for appointment only to be told they refused to serve us because we are not in the position to pay deposit as yet.

I went there to buy 4 flights, but the ladys that was looking to the sky told me that I need a booking to talk with them! No tks! I will never be back

Clare was extremely helpful and kind. Clare helped me choose the destinations, accommodation and flights for my very first trip!

From start to finish I have had the worst possible experience dealing with Caroline from Flight Centre Eastgardens.

I have delt with Kirsty on several occasions now I couldn’t go anywhere else Her customer service is second to none