Popped in to this store today while in a rush to get to work. I came in accidentally actually I was under the impression I was entering the store beside this one but figured hey let’s give it a go. Immediately I explained my situation and an extremely nice lady gave me a hand. I explained I was running behind and she sold me these pants for $78 where her boss had made an appearance and was sweet as pie. Fast forward I come back ten minutes later to return the pants that do not fit. I was assured they were an XS they were not. The kind staff member I spoke to first then called her boss in, they spoke in French to each other after I explained I wanted a return which was just ignorant seeing as I can understand French. The manager im assuming she was then explained they only do in store credit or exchange which sounded great unfortunately I was told no exchange possible as it was final sale and that was on my receipt.. a receipt I never actually received. I wasted almost 100 on a pair of pants I can’t wear and was treated horrible by the dark haired little woman. She needs to be trained on people skills. Will not recommend to ANYONE

Honestly I don’t know why I bother going in here. Maybe because I like to shop local and think today will be different but it never is and I won’t be back. Todays poor customer service experience consisted of the two salespeople one helping the other shop for themselves, complaining about the condition of a box of shoes returned by another customer, and then trying on said shoes. I was the only customer in the store. Not one of word was said to me even as I looked through a few pant stacks for my size. I left feeling overwhelmed at the rudeness and I told them to have a nice day sarcastically on my way out. I told the woman next door at the roundstone, where I generally receive good service and she apologized but why the consistent difference when it’s the same ownership? I went and spent my money at two other local clothing shops down the street where I felt welcome.

The most personable sales team with the warmest welcome, plus a plentiful- and always on trend- inventory: Fancy That/The Roundstone checks all your ‘favourite boutique’ boxes. Shopping in store is like visiting friends who just happen to have very good taste and a very big closet! Shopping online is a thoughtful and convenient option made really easy…the website is updated constantly, the latest and greatest are posted to social media along with savvy opinions and try-ons, and their messaging is the sweetest. Stop by to say hi- you won’t regret it!

LOVE this shop! If you're looking for cute, trendy, clothes and accessories Fancy That will definitely have it. It's a gem of a store, and the staff are always so friendly and willing to go the extra mile to help me out. Plus now that they're online too, browsing what's in stock is so much easier. And don't forget to check out Roundstone beside it!

Great experience overall at Fancy That today! The two staff members were so friendly and excited to help out. They talked alot about what was local in the store and their favorites. The young lady (she told me her accent was Turkish) is a gem! Thank you …

Fancy That has a friendly, professional staff. I had a pair of shoes that broke and they contacted the company immediately and were instrumental in having my problem addressed. It is always a pleasure to visit this store and the staff welcome your business.

A beautiful store with beautiful products—clothing, shoes and accessories for womxn! The staff are helpful without being overbearing, know their product inside and out, and are always willing to go above and beyond to make sure their

Shelley was very knowledgeable, and patient, helping me find shoes that worked for my very large feet! She knows the products, and is an asset to the store! My go to place for shoes!

The sweetest ladies work in this store ! I love going in here to purchase my Smash & Tess products ! They are super accommodating and overall very welcoming !

Great selection of clothing! Super friendly staff, a lovely employee (her name was Fedora I believe) was so helpful and kind.

Fancy That is a really nice clothing and shoe store. The quality is excellent. The prices are high but they do have sales.

Just want to say that Shelley at Fancy That was super kind and helpful today at the store!! Thanks, Shelley❤️

Great costumer service, came in just before closing and was shown exactly what I was looking for.

Love it and the people who work there. Good selection of clothes and shoes

Great place to shop in downtown Kingston for some pretty unique brands.

Great selection of fabulous clothes and shoes and fantastic staff

Excellent clothes and shoes! Very helpful and friendly staff!

Awesome service, fast shipping, and I love my purchase!

Incredibly rude salesperson.

Quaint little woman's shop