Given the problems my Church has experienced banking with Truist, I give it a failing grade. The customer service is a joke and as far a resolutions to the problem we have been having since they became Truist it has been unimaginable. Today

I have serious issues with the BB&T and SunTrust merger. These are two large financial institutions who do not have their customers best interests at heart. As for now, I'm a current SunTrust customer and they can't manage the customer base

I have a business account with Truist I deposit checks daily and they hold every check up to 3 to 21 days even when there’s enough money in the account to cover the amount of the checks deposited. Called customer service stayed on hold for

I'll be leaving Suntrust by the 10th of June. My family and Business suffer while Suntrust holds my money for no good reason. I deposited a large Federal Treasury, US Government check into my checking account. At the time of the deposit, I

They closed my account right after I left the bank to withdraw funds, didn't even inform me. My account was only open for a week and I deposited my whole settlement check of $11,570, they released my funds the next day. Hadn't received my

My concern is with the fraud and investigation department; they have not kept their word regarding removing fraudulent charges from my account. The typical process is to immediately remove those unauthorized charges and then investigate.

Truly Horrible bank. They have engaged in illegal activities with my account and if it doesn’t get sorted out, I am transferring my funds. To make a long story short, I have a large settlement held here and they have not let me access my

On June 20th I had the pleasure of being introduced to Alicia Guyton - the Vice President and Branch Leader III at the Peachtree Center Ave Truist Bank at Truist Plaza in downtown Atlanta. If you’ve seen a Truist commercial in Atlanta,

I ask them to print out a statement showing when the account was open and show deposits made for 12 months and they said they don't do that and they don't have a way of finding deposits made for a year. They also held a check from the

i would not like to give even one star to this non customer service bank. Horrendous treatment of their customers while merging with another bank..Phone wait times of well over an hour sometimes closer to two hours. Site being down