I had ordered some black shoes online to give as a Xmas gift. Instead I received beige boots in a different size. My black shoes ended up in New Brunswick and I got the other persons boots. I try to return the boots at this Greenbank location to get a refund. I went there 3 times and I still have the boots in my house and still no refund. The first time they said I only had the packing slip with the price on it instead of the official receipt printed from my email. The second time my husband went with the printed receipt and my credit card. The cashier said the credit card numbers didn't match up and I'm 100% certain this was the same credit card used for the purchase. I'm thinking they compared my card with the other persons card that bought the boots. I went back right after and the store had closed earlier than usual for New Years Eve (5pm instead of 6pm). It should not be this difficult to return an item purchased online since the store should have all info. in their computer (credit card info. and receipt). I ended up sending the boots back by mail and I'm hoping this time they will provide a refund. That is a total of 4 trips to the store and post office to return boots I did not even order. I would not purchase again from the Shoe Company and wanted to share this experience with other shoppers so you are aware of the difficulties I encountered with this store.

Got some boots there 1 month ago for my son. The sole started peeling off, on both boots. I returned them. Staff was able to find my receipt on the computer (ill be saying yes to emailed receipts from now on!). The poor girl working was alone as her partner for the day called in sick but she was doing a great job. She was attentive to all the customers (not sure how she managed, but she did). I swapped the boots and and left a happy camper. I visited on Sunday Dec 9

I would have to say it is a shoe store. Lots to choose from. When I went to cash to pay there were 2 employees behind the cash. One bent down to do something and the other looked at me then went to the phone to make a call. She then turned around and told me the other employee would help me......then I stood there, waiting. Poor Customer Service.

I had come in yesterday morning for dress shoes and the staff was very helpful in assisting me find what I needed. They were knowledgeable on prices as well. I will say the shoe organization was a little messy with shoes being scattered in the wrong spots but beside that all is well.

hi shoe company, i'm going to give you insightful tips. 1-keep the converse shoes, please learn shoe company! 2-keep the steve madden shoes, i want to keep pressing those buttons, please learn shoe company! 3-thats it, ur beautiful just the way u are:3

I would give this store a zero if I could. The store if fifthy (garbage and empty boxes everywhere) and the employees are useless. Asked one of them to measure my son's feet and they bring a foot measurement device for women Like

Despite the BOGO special, sneakers for our two boys are averaging more than $40/ pair - Not cheap. The store is well stocked and spacious floor browsing, especially during these "social distancing" times.

The employees were very helpful and friendly and even though the store was closing in ten minutes, they were still very joyful and attentive. You can tell they really enjoy their job! 5/5!!!

Accessibility issue. The push button front door opener does not work in either direction. This has happened many times, and I'm not sure it has ever worked for me.

Wide selection of shoes for all members of the family. Not a very busy store and store has many covid19 safety protocol in place.

One of the best shoe selling shops, in terms of quality & selling management with rich assortment of shoes, I have ever visited.

Big store with a wide selection for men, women and kids. Conveniently located in Barrhaven. Staff are friendly and helpful.

They have a clearance section with good selections. Too bad they didn't have any golf shoes. Friendly staff.

Pretty good selection in style, but dont always have many sizes. Friendly staff and good service. :)

They got good selections of most top shoe brands. Overall they have great customer service.

Good selection of brands, styles and price ranges. The shopper in me always appreciates.

Some shoes had low stock, probably due to end of the season. The cashier was friendly.

Good place but a little short on sizes specially for men and kids. Overall good.

It was alright but I never been able to find shoes for me at all

Prices are not outrageous, a nice selection to choose from.

Very few selection for toddlers but otherwise good store.

As usual. I find what I need and like at a decent price.

Konnie is so helpful and patient, she made my day today

All i can say is big sales at the back of the store!

Very nice store, excellent service and promotions.

Always find what I'm looking for at Shoe Company.

Lots of selection and friendly, helpful staff.

If you're lucky you can find some good deals!

Fast, excellent service! Beautiful work!

Good selection but staff is indifferent

Has a large selection at a good price

bought shoes. Al Bundy would be proud

Picked up slippers on a good sale

The stuff I isn't friendly!!!.

Best price for branded shoes

Great store, good selection

Not a good variety of shoes

Good stock of new fashion

Good place to shop

Limited selection