We were overwhelmed shopping big box stores with sales staff coming at you from all directions. We visited this shop today and met with Janice Short. She was amazing and professional and knowledgeable. We picked a great mattress with her guidance and the prices were excellent. Give this place a try if you need a new mattress.

Here is a customer service tip, when a customer enters your store, greet them and ask them if they can help with anything, Walked the isles trying out different mattresses and no attempt made to interact with us. We left and bought a mattress somewhere else.

Excellent assistance from Janice. Very professional attentive and extremely knowledgeable. A pleasure to deal with and went above and beyond to setup convenient delivery. 5 plus stars. I hope Janice is the manager if she isn’t she should be.

My wife Lise & I needed to replace an aging mattress / box set just over month ago, during the covid "pandemic". The Burlington Brick Mattress Store was the only major store in the area that had an old mattress removal protocol in place. To

smelled like smoke throughout the entire store. The associate didn’t get off his chair, when I asked a question he was rude and expected me to know. Honestly I was embarrassed for the guy. He didn’t get off his phone, and laughed at us when

I bought my Simmons mattress from Janet S. at the Burlington store (Appleby and Dundas) and I cannot say enough good things about her. She is so friendly and knowledgeable. I never felt rushed or pushed to buy a specific mattress. She gave

My husband, mother, and I visited the Burlington mattress store today and purchased a Sterns and Foster mattress from Janice. She was extremely knowledgeable and patient as my husband and I tried several different mattresses. We both feel

It was time for my husband and I to purchase a new bed. We spent a whole day looking at the top mattress places and laid on many mattresses to feel which one would be our next choice, but it would take another drive the next day to arrive

Customer service is almost always my reason for selecting a store, whether it’s a large or small purchase. From the moment I walked into the Brick Mattress Store in Burlington, I knew I was a priority just because I walked in. Janice was

Recently began the arduous process of selecting and purchasing a mattress set for my new home. After reading reviews, I made the trip from Hamilton to the north Burlington brick mattress store. Turned out to be a great decision. Rodolfo

I was very disappointed in my product and customer service experience at this Brick location and the Brick in general. I purchased a Tempur Pedic mattress and adjustable bed base from the Appleby location in March of 2021. We felt good

We visited The Brick today and were greeted by one of their Sales Persons, Ram. We were looking for a reclining chair with a lift we needed. Ram provided us with excellent customer service. We appreciated that he presented us with all

I visited your Burlington Store on April 2, 2022 to purchase a new full set bed and bed frame for my 88-years young mother. Jason T. greeted me and my family soon after we walked into the store. His professionalism, knowledge and

This review is for the awesome management here. I am SO HAPPY with this location customer service especially from the flipino gentlemen here with his pearly white teeth haha GO HERE FOR YOUR MATTRESS!!!

The lady was nice and helpful but also gave space, contrary to other reviews, I actually like to test out mattresses without a salesperson on my tail. Well done.

The store closed a good 15+ minutes before the listed closing time. Wasn’t there to browse or ask questions, wanted to pick up and order I had on hold.

Janice provided excellent service. She was very attentive and knowledgeable, she listened to our needs and made our shopping quick and easy!

Janice at this store is amazing friendly and helpful Very knowledgeable of her products..bought our mattress from her and the cool

Rodolfo is absolutely amazing. He helped us find exactly what we needed and provided the best service. Highly recommend.

Great recovery! I had a bad experience at a previous location.. Janice then reached out to me..