Although I live closer to the Century Park location, I choose to come to this TD branch every time because of their phenomenal customer service! Never once have I had a problem here that couldn’t be resolved quickly and efficiently! To all my Chinese friends friends: I highly recommend going to Helen Pei for your banking concerns.

Worst td in alberta. Worst customer service. I dropped a check in my saving account and they put a hold on the chequing one. Now its been on hold for 8 days and it will go to nov 28 for the hold to be removed. Lady did put 10days of hold on the check that was from a dealership. This is ridiculous avoid to go there.

Worst TD branch. I booked an appointment between 1-2 and when I got there at 1:30 they told me it was at 12:30, and they cannot see me. so I said that was unacceptable, because I booked it for 1-2 so 1:30 is the right time to come in. The staff was so rude and I could not believe a TD branch like this exists.

Everytime i try, To do business here at this particular branch... They have some type inconvenience, holding cheques, or being rude. I go to another branch, i never have problems. Just at this branch. Wow so inconvenience. Dont come here, if you need to cash a cheques might just go to money mart.....lol

Worst customer services plus careless reactions upon customer banking issue. Yes I am talking about Pamela Smith “Lead Customer experience associate”. Not only she didn’t solve my problem but showing attitude which was not acceptable. Feel so sorry with this kind of customer service.

I would like to give kudos to Pamela A Smith (lead Customer Experience Associate). I went in at the branch to get lien clearance and with all the hassle TD CALL CENTER made she (Pamela) was able to resolve my issue. Heads off to the branch for such a capable individual on your team.

Made an account, didnt give me any information(ex. Account number). Wanted to do a deposit and they told me they dont know how or they could not. This branch is useless and a waste of time. Very inexperienced. If i could give negative stars i would. Go to a different branch

I've had really good experiences and what this location has great parking and ATMs always working . never had an issue. would recommend anyone to go here I usually go during the day so I never see it very busy but it maintains the TD standards that you've come to expect.

Moving on from TD. I've been with them seriously over 40 years. Mostly due to non-competive rates and fees, but the RESP lady I've had the displeasure of using twice now is an equal mixture of incompetent and rude. Don't need that when there are many options.

Everybody moves and does everything at such a slow pace, that you can fall asleep while waiting. There is 5 or 6 clerks on the spot and only one or 2 people attending. Then the rest just wander around the place completely clueless of their surroundings.

The churn rate of employees here is horrible. Takes 20 minutes to see a teller, and then another 15 to get a simple task done. COVID isn't an excuse when other businesses have evolved and are operating fine. Used to be my favorite branch, not any more.

I go to this branch EVERYDAY to drop off my works cash deposit. I go to this branch because it’s dealing with my works money & account, I go to exchange our big bills into smaller coins and every time I go it is ALWAYS a mission to exchange

I had a poor experience at this location. I had two bank drafts printed at this location, and one of the people I had given one of these bank drafts to had misplaced it. When I went in to get it straightened out I went to the reception, who

This is the dumbest TD in the system. You can never use the inside ATM after hours. There is no way to access them as the doors are locked and there isn't even a card pad for access. I don't want to be doing my business through the outside

We tried to get the US loan for our business and got a verbal quote from the commercial loan manager Michelle at 2.7%. After two weeks of many phone calls, meeting and all the hoops that we had to went through, finally we got the paperwork

Talking with the manager Rachel I feel as though they don't care for business. They wanted to hold a cheque that I had funds for. I also had the funds to cover this. Out of principal I wanted to see what she would say. I then asked her to

I had to deal with a teller girl, the worst banking experience I ever had, just wondering how she got this banking job. Two other person ( one lady and one financial adviser ) who also help me they were very friendly and helpful. The girl

Worst service ever had with TD banking at this location, applied business credit card thru this branch 2 months ago, and just found out they forgot to submit my application. Wasted a lots of my time and caused so much inconvenience for my

Some of the branch managers (especially the tall younger fellow) are great but others unhelpful and rude. Usually they want a signature for cheques to be deposited so there isn’t a 5 business day wait, even if the cheques are all from the

Worst experience at a TD branch I have EVER had! I will preface my review by sharing that I have two other mortgages with TD, and both of those have been great experiences! My most recent mortgage was an absolute disaster, however, and a

Suman is extremely incompetent person at this branch. I came to send money to CRA, because I mistakenly received CERB cheques. Although CRA has informed the banks including TD, where and how to return CERB money, but Suman didn't know. I

It does not function to safe and store the customer's money, which is the basis of the bank. They make a deal when the customer withdraws I wanted to withdraw $5,000 from my account, but the customer service manager said I could withdraw

A teller closed my debit card without telling me when I only asked to close my chequing's account. Then I tried to figure it out by calling TD Easyline. I waited about 40 minutes to get someone to answer, but he said he couldn't order a

Had some precious metals delivered to this branch. I had to call them to inquire about if they had arrived as it had been over the estimated delivery time. The representative said they had just arrived that morning(lie) Also took 20 min

This bank has got to be the most incompetent bank we have ever dealt with. The list would be too long for this review. So the recent experience will have to do. We got an email notification that an account is dormant and in 4 more years

I have been banking with TD since 2011. Always been served great specially when I met Pamela Smith on Feb. 1st/ 2021 in regards to my daughter’s account issue, she did beyond her requirements and supplied us with as much information as

Last summer was last time i will ever deal with the rude supervisor who works here. Unbelievable bad attitude. Some counter attendant tellers try hard but they have to wear her attitude. Want a great end to a good day?Dint come here.

Very disappointed that they couldn't fixed a mistake they made. I ordered cheques for my business, which i usually get with only the business name and the phone number on them. Instead I got cheques with my personal

The Short Caucasian girl was very helpful at the Front desk! She had accurate knowledge of the stuff that I didn’t know the front desk people can do! Very very helpful, highly recommend going to this location!

Showed up at 5:45 when they close at 6 just for nobody to be there and the doors to be locked. If you’re gonna close early then it should be posted. Not have people come and be closed. Waste of my time, smh

just need to withdraw some money from atm door was locked jul 15th 8.30am. this branch needs to step up their game. employess slow as molasses up hill. my 6 year kid will do better job then them

Last Friday, I went to the branch, the lady in the counter was Neetha, Under her great help with her knowledge and friendly smile, I had smooth & pleasant banking experience. Thank you, again.

Regularly understaffed. Wait times are poor and when there is a large line up, staff makes no attempt to improve the situation. Failure of management and lack of respect for clientele.

Need to train new staff properly. it should not take 25 minutes to process 14 cheques, that were properly stamped and listed. Normally it takes less than 5 minutes for the same task.

Teller is not helpful. She wants me to call my branch to get the transit number without exhausting her efforts. She tried to punched-in the name and last name and then it showed up.

I have dealt with this TD branch occasionally as I use their drive through more often. I have never had any difficulty at the branch and found the staff pleasant and efficient.

The worst banking experience ever! Horrible customer service, staff are rude, and completely waste your time. They deserve no stars and should have the manager removed!

Have been coming here, mainly for my SD Box and the staff are always courteous and helpful. While at times it can get very busy, I am always acknowledged while I wait.

ATM only available during bank hours. Visited on a Sunday and no access to the ATM area. (Unless there's an entrance I'm not aware of that isn't immediate obvious)

The customer service is too bad at this branch. The representative lady is so rude, unprofessional at all. She was lazy to check my next appointment. Terrible!!

I had really good experiences with the staff being helpful and friendly. Pam was very knowledgeable and could help me regarding information about my

Jack Wong is a great guy to deal with. He is very knowledgeable. Always ready to help and give right advice. Very polite and approachable.

Nice location, staff was friendly and effective. They don't complain and help you in all your bank inquiries, flexible and helpful staff.

This branch is usually helpful and quick. Customer service has usually been good with TD, if you want to know what hell is try rbc

Horrible service at this branch, no one knows what they are doing. Thinking about pulling my money from TD totally.

The manager Harris is pretty awesome! I prefer this branch over any of the other branches I've been to in Edmonton

At the very very least, be on time for your appointments. I’m not here to please you and wait around for you.

Don't try to use the ATM inside, they lock the doors so you have to go to the drive-thru ATM

Amazing experience with Rani and Manjinder, highly recommend this branch!

45 mins wait in line , with 10 peoples still behind me