Very friendly staff. If they don't have the size/colour etc you are looking for, they will check at all other stores in the city. They will also make sure to call and have them put it aside for you so you don't waste the trip. Although busy this time of year, they were still going out of their way to be pleasant and helpful.

I went in Sunday, June 26 th to pick up an order from the Soft Moc store in Place d"Orleans. From the initial ordering experience at this store , through to pick up, the staff were so friendly and helpful that I want to post my thanks. This kind of service is something online orders can't give you. Well done.

I didn’t notice that the purchase receipt fell in the store. I’m back to the store after two days to find out that the great team has saved it on their back store board. They hand it back with a smile, with that been said i was able to return my purchased item without any problems. Many thanks

Terrible customer service. Second time coming here after leaving a 1 star review. I thought I would give them another chance but definitely didn't change. Terrible customer service. Employees look miserable and really unpleasant. Literally rather not have shoes then shop here.

Really lacking in selection and staff. Understandable in these times but I can't recommend going here. I ordered my shoes on Amazon. I don't like doing that but waiting 20 minutes for service and having no options my size makes me not recommend this spot.

Love it so confortable, the arch of the sandal excellent, at first when you wear the sandals it hurts in between the toes after few wears it’s great, I recommend doe’s sandals pour-cent I usually wears size 7 I needed to go with size 6 made bigger …

I purchased a few pairs of shoes from SoftMoc's website and chose the option to deliver them to this store location for free. The employees were very helpful, and they let me try on each pair to be sure they fit. Thanks for the good service!

The customer service here is terrible. There were two employees working but the would not stop doing inventory/filling online orders to actually help the customers eventhough it was quite busy. After waiting 10 minutes I was able to try on

I went here to get some shoes for my son for work, and was treated rudely from the moment I walked in. When I told the lady what shoes I was looking for, she asked what size, and I told her we needed to measure his feet. I was told they do

I normally don't write reviews on Google, but my experience was so bad, i have no choice. I walked into the store on Thursday, April 26th at 4:30pm, the store had 2 costumers plus myself, and 2 employees. One was at the cash with a paying

Received very poor customer service while exchanging brand new slippers for another size.I should not have to argue the validity of the 2 emailed receipts PROVIDED BY SOFTMOC, to find out in the end the employee was trying to avoid doing

Today I went to buy an item at the Orleans location. The payment went through but no recipe was given at time of purchase. The lady working the cash in the arm cast got very rude and blamed us for not providing an email address for the

I've always been enjoying shopping at Softmoc as it has a great collection and service. I've been visiting this store for a few times, those guys who worked there were great. But the last service that I received in this store from a

I don't know who that black associate was but she was rude!!!!! If you're having a bad day don't go to work or better yet don't tell at your customers and embarrassed them!!! She raised her voice to a customer!!!!! This happened on

Just say hello, say, "we will be with you in a moment", say anything... I stood (yes, I timed it) for a full twelve minutes waiting to purchase Name Brand boots (not a small expense). Two other people waited, and left.

I bought my wife a pair of moccasins for Christmas and when she tried to straighten one of the bows the lace broke in her hands. Upon return to the point of purchase (Orleans, ON) the store associate could not

I was the only customer in the store and the two sales associates didn’t even look up from their conversation to acknowledge me. They also don’t seem to answer the phone either. Not sure exactly what they do…

I have been a customer of SoftMoc in Orleans Shopping Centre for quite some time. I have always found the staff to be friendly and helpful. I have had absolutely no problems there!

Superb customer service! Friendly and patient, no pressure to buy, the staff at this store are a prime example of why a bricks and mortar storefront add real value to a company.

Terrible customer service, the black haired lady is clearly not happy with her job and makes the customer feel like they are annoying by just walking in

Not friendly environment. You can hear the girls who works there talking so bad about another customer. My son and I felt uncomfortable being there.

I am very pleased with my purchase at the Orleans Soft Moc store. The sales clerk was great and I appreciated her advice and help.

Had the best time at this location. Thanks to autumn for being so helpful with everything definitely will come by Regards,

I looked at several different shoes and they didn't have my size in any of them. Service very slow

Great service, always friendly and professional, will be back for sure when time comes.

Went in to size out some Blundstone boots. Anna was super helpful and very patient!

Worst customer service. One of your employee has the most unwelcomed attitude!

Good sélection of marchandise at very competitive prices. Excellent service.

Nasty employees. She's rude for no reason! Never going back there again!

Great prices...actually best prices I could find. Friendly service to.

Big variety of quality shoes. Good service despite the lack of staff.

Great selection, good prices and wonderful customer service

Sales girl was amazing! Super friendly and attentive!

Always amazing experience when I shop here

Got a pair there and never regretted it

Overly priced and nothing in my size.

First visit welcoming good product

Great selection and great service

Not even a Hello by staff member.

Good selection and good service.

Nice display, large assortment.

Great service, nice selection.

Expensive, but good quality

My feet help me move …

Nice footwear for the price

Maya is very helpful

Great service

Good sales

Good sale