The customer service here is outstanding. I had a list of plants I researched that I was trying to narrow down for my home. The staff here are incredibly knowledgeable and very friendly, they helped with all the questions I had. The staff even encouraged me to come back later in the spring (I went in early March) when there would be more selections of plants, rather than pushing me to purchase something the same day. When I bought two plants, the staff wrapped them in cellophane and in a layer of plastic for the cold. They had a very pretty vase with a minor scratch (1cm long) and offered it to me for free. They had a second basket that they used for in store plants (not for sale) that they weren't using, so they offered it to me for free as well for the second plant I bought. As stated, the customer service here is outstanding. Highly recommend!!

I truly thought that this was a really sweet plant and flower shop until my experience today buying a plant. Here’s a piece of advice, ladies, don’t ostracize potential new customers with your elitism. Asking where I’m headed and then making me feel stupid for asking to wrap just the bottom of the plant because “iT’s A tRoPiCaL pLaNT” is not a way to educate people about plants. This is why people just go to big stores and buy plants and all you small plant shops are going out of business. It’s shocking how can one small interaction can truly ruin a day. Learn how to treat customers better you absolute Karen.

Loveliest people and loveliest plants! I was recently gifted an adorable planter from Scrim's so I thought I would fill it with plants from there too. Although the lockdown measures meant no in-store shopping, the staff at Scrim's were so thoughtful and patient in helping me pick out the perfect succulents over Instagram DM. They sent me tons of photos so I could pick the ones I liked most and the curbside pick up arrangement was easy, convenient and safe. I simply cannot praise this place enough! Please do support incredible local businesses like Scrim's!

I went in to purchase a moss pole and the staff were open to teaching me how to do it myself as they did not have any ready to purchase. Not only did they provide their time and effort but offered the moss and wire pole for free so I could take it home and do it myself. I was amazed by their kindness, honesty and generosity. Truly a florist shop that is passionate about what they produce with quality and satisfaction guaranteed. Highly recommend this shop, lovely staff who are very supportive of their patrons.

Honestly, my experience was the most pleasant experience I have had with any local business in Ottawa! They are such helpful and lovely people. They went above and beyond to make my shopping experience the best one yet! They took the time to iMessage with me back and forth to find a plant and pot for my sisters birthday present. MORE than helpful :) They also followed guidelines so wonderfully, and there is a little shop dog to brighten your day <3 Thank you Scrim's Florist (and Precious)!

The BEST place to purchases plants from locally! I walk by Scrim’s everyday and the plants in their window are always so full and beautiful. I decided to take the plunge and purchase 3 new plants and two pots for my jungle. The plants were so FULL and even had a bunch of new baby leaves getting ready. I was very surprised for the price of the plants how full they were. I will definitely be back soon to purchase more plants!!

I was looking for some pots to plant some indoor plants. Someone highly recommended Scrim's to me, so I went in to have a look. They have some really wonderful pots, and I bought two very colourful ones. Good prices too, even though they were imported from Germany! Service was excellent, and the person was extremely helpful. I'm glad I took my friend's advice and shopped here. Give them a try!

Susan and Sara were amazing to work with! I was nervous about flowers and had an unclear vision at first. Sara worked with me and made time to meet with me in person to talk things through and reassure me about our florals. Our bouquets were STUNNING, amazing quality and everything I had hoped for and more. A great local business; highly recommend for all of your plant and floral needs.

Friendly staff and good plant selection. They were able to recommend a plant for low light and helped compare lighting requirements for different plants. Even packaged one of them up really nice with tissue paper and a sticker, when I mentioned it was going to be a gift for a friend. I took home a little fiddle leaf fig and a golden pothos with nice ceramic cover pots for each.

Very pleased with the flowers put together for my $50 + tax bouquet in requested colours...a little bit of rearranging in a jar, it looks beautiful! Thank you for the friendly service. Also highly recommend buying house plants and pots from here, as you get expert advice on what works best for your space and light conditions, as well as plant doctor advice!

Where do I begin ! The staff were amazing and very welcoming. I was a walk in during Valentine’s Day ( it was super busy) and Matt without any hesitation helped me pick the right flowers and was super at decorating it for me. Definitely going to come back here for more flowers ! To the team I want to say Thank you for accommodating me on short notice.

Absolutely loved the flowers that were provided for our wedding!! I emailed with a few inspiration photos and they put together something even better than I had anticipated with the perfect size and arrangement! We had efficient email exchanges and they were well organized. I feel lucky that we stumbled upon your shop for our wedding day.. thank you!

The selection is fantastic and the staff is very knowledgable. I got a plant there and she gave me fantastic advice on how to keep it alive, and also was more than happy to give me advice on a plant I already had that was looking a little rough even though I bought that one somewhere else. I would 100% recommend this place.

Friendly customer service very funny mom who loves her flowers cares for them very well and she loves them so much I forget but her daughter was very sweet Very nice ambience must visit store for flower lovers even if you don’t buy anything they were nice enough Dog friendly too

Went the extra mile to make a special delivery happen, even in the midst of all the Valentine's Day chaos. Appreciated their empathy and dedication to ensuring the person I ordered for got their flowers. So in return I'm giving the Scrim's team their flowers via this review :)

I ordered a bouquet of flowers to be delivered to my friend for her birthday and they were stunning! I asked for a pastel pink and white bouquet and my friend and her sister said they were some of the most beautiful flowers. I am definitely very pleased! They look so classy.

My favourite florist in the city! I've gotten lots of my amazing plants from them and I love how they are always super helpful with questions and if you need any help with your plant care after your purchase they are always there for you. Amazing selection and great quality.

My fiancé and I went to Scrim’s to get a wedding bouquet only a few days before our civil ceremony, Sara is very professional answering our questions and made an absolutely beautiful cascading bouquet right on time! I love it so much! Made our special day perfect!

Absolutely the #1 best florist in the Ottawa area! Susan the owner is most pleasant and dedicated to top notch customer service! The shops staff are second to none! They are extremely knowledgeable, friendly and offer greatly advice! Its my only place for plants!

Great selection of plants and pots. Occasionally has some very unique plants that are difficult to find in Ottawa. Also has some unique planters. I find the prices slightly high for plants/pots, but given it is spacious and in the core, I totally understand.

I order lots of flowers for my company’s clients and often deal with florists in different cities over the phone. I was pleasantly surprised with the level of customer service I experienced. I spoke with Cathleen who was very knowledgeable

They have a nice variety of plants, with larger, leafy plants at the front of the store, and tropical and succulent plants at the side and back. They could stand to label more of their plants though, as they had a large, 3-level shelf of

A fantastic store run by fantastic people. It's somehow even more beautiful and relaxing inside than it looks from outside. I came in today because I had unfortunately killed an air plant that had been gifted to me and I wanted to get a

The clerk I spoke with was a really sweet and lovely person! They were genuinely helpful, and even if they weren't very knowledgeable of the particular plants I was looking for they definitely tried their best to assist. However, after

Scrim's is an incredible Florist that puts the customer first. I first contacted them to help create a succulent/cacti arrangement for our daughter's birthday. After MANY emails, Kathleen made a beautiful creation that tickled both the

I called Scrim's as our colleague's mother recently passed away. I asked if they could deliver the arrangement today and within 2 hours my colleague had the most beautiful bouquet! Thank you so much again for the amazing service!

Sharon and the team at Scrims did such a good job in preparing my bridal bouquet. I sent them some photos for inspiration, and they created something so beautiful! They are very good at what they do, so I highly recommend them!

Scrim's florist is excellent! Staff were extremely helpful and friendly. We had an accident with our purchase and they were compassionate and went above and beyond to help us. Will definitely be returning in the future!

If there is a plant that Susan doesn't know about, it's because that plant doesn't exist. Top quality service each time and a great variety of mainly indoor plants from which to choose. Reasonably priced too.

Good place for a gift. Went in a few months ago and friendly staff helped me pick a out few succulents, wrapping them nicely along with a few postcards and helpful care-cards. Lovely store.

I've been going to Scrim's for 5 years and have never had a bad experience. Great customer service and every plant I have bought has been beautiful! Highly recommend.

Amazing experience at Scrim's. Sara is an exceptional florist with a great eye for style and beauty. Our bouquet was extremely well designed and beautiful. 5 stars!

Great selection of fancy plants here! The staff are friendly, very knowledgeable, and obviously passionate about what they do. (Update: Our pothos is doing great!)

Absolutely amazing place. The staff was very friendly and helpful; Susan, the owner, was wonderful and helped me in picking out two beautiful roses.

Amazing service and so accommodating. The staff are incredibly helpful and respected my budget. Thank you Scrim’s Florist!

Awesome store! The staff are very helpful and friendly. They have a nice variety of plants and pots to go with them.

I love this place it's just simply awesome the staff is so helpful and friendly. My favorite place to shop

Friendly people providing you with gorgeous flowers. Everything to do with flowers is just beautiful!

Beautiful!!! Nice flowers on the heart of Elgin Street. Employees are very sweet as well.

I enjoy buying my plants at Scrims their plants are always so healthy.