Don't waste your time here, I get the impression the staff deal with the same things day in day out and have no idea what to do when something different is asked of them. I went in to ask to transfer funds from my Scotiabank to a bank account at Citibank (within Canada). The clerk said the only way to do this would be to do a wire transfer, costing over $30. I told her you can do an Electronic Funds Transfer (or ACH transfer) and she had no idea what it was. When I tried to explain she thought I meant an e-transfer (that you can do yourself online via email). I tried to explain further and she basically got defensive and said she has worked there for 6 years and knows what she's talking about. She said you can only do a bank transfer to the same bank (i.e. Scotia to Scotia). Okay, I'll give up. I'm not going to explain your own job to you, but you're wrong. How do you think people get paid from employers, or customers pay vendors? They use an EFT, and I assure you not everyone uses the same bank account. If you have to deposit cheques and withdraw cash I'm sure it's fine. Anything mildly different, don't bother. This is why nobody goes to banks anymore.

I am a foreign temporary worker in Vancouver and waiting for PR to process and I have been here with this bank for 3+ years. Every time I asked for credit or load or any benefits and help they told me because you're on work permit you're not eligible for receiving any loan or credit more that $2500-$3000. I also have to pay monthly charges for my checking account. Last week my colleague who has work permit too, mentioned TD and CIBC has benefits and options for temporary workers like free checking account or Line of Credits ... So, I opened an account at CIBC and got a one year free checking account with unlimited transaction and went back to Scotia Bank to close my account. They didn't even asked why am I closing my account or why am I leaving. I was thinking maybe they negotiate with me about the account or do something. But nothing happened. I was very happy and satisfied with the customer service of this branch and all the employees. But unfortunately, it seems like the bank policies are very restricted and doesn't care about the customer and never think that maybe one day I'll bring profit to this bank in the future. They don't care!!

Terrible customer service, even one star is a lot, I've been visiting this branch more 5 times now for last one month, for opening a new account. Their adviser supposed to submit my request for student visa card but after 2 weeks I found out they didn't, then they applied one for me as I explained I need it asap because I need to use some apps that just accept visa, but after 2 weeks I visited the branch again and they telling me me request was declined as I can't have visa card in 2 different banks which they could tell me when they were applying. I told them my visa card with TD bank has been expired so thats why I'm applying for a new one here. If you want to waste your time and ruin your day thats is the right branch for you!

As everyone else has said, WORST CUSTOMER SERVICE. These people don't have a clue what they're doing. It's a new branch and they're all inexperienced. Every time they try to fix issues with my online banking (like erroneous charges), they make it worse cause they're not familiar with the ins and outs of online banking and even admitted as much. After their many screw ups, I am changing my home branch to see if I get better service, and it not, I will be going back to TD. UGH. I shouldn't have to spend so much time on this stuff!

Some of the other reviews characterize the customer service as bad on the whole; that's not really true. The tellers are very polite and helpful, and they really seem to want to do their jobs well. The problem is that they appear to have been given no training whatsoever, and as a result have to fumble through what should be simple problems. Conversely, it could all be a system problem, and the software they're using just doesn't work predictably; I can't judge that from my side of the counter. That's why I'm assigning a 3/5.

Really bad customer service, the parkade said for acotiabank customers and I got a ticket and instead I got yell Masha one of the cashiers and the manager David Lau did nothing to help and just dismiss us with the issue we deposited almost 12k in this bank. Their signs doesn’t said register in the bank not signs as how ever. very rude people but very use to this from Scotiabank ! Let’s find new banks

WORST COSTUMER SERVICE Made and appointment - was waiting weeks for it, we are two working parents, so finding a time when a bank is open, we have daycare, and aren't working ourselves is a huge challenge. Ziyin Zou cancelled out appointment 24 hours before - no phone call, no reason provided. Just an email notification. Do not waste your time - because they do not care about wasting yours.

Horrible experience with staff and branch management. I would definitely not recommend Noone to come here and do business with scotiabank. If I could rate negative 5 starts I would. Be very careful when coming in to this bank they will devour you without knowing. Who's ever the Manger is definitely have to replace her..

Your hours of operations suck. Let me know when after business hours I should come by, oh wait, never since you're already closed. Branch Business Hours: Mon: 9:30 AM - 4:00 PM Thu: 9:30 AM - 5:00 PM Tue: 9:30 AM - 4:00 PM Fri: 9:30 AM - 5:00 PM Wed: 9:30 AM - 4:00 PM Sat: 9:30 AM - 4:00 PM Sun: Closed

I’ve been going to this branch for over 20 years…..never had a unsatisfactory interaction with anyone. All are professional, friendly and have always gone above and beyond with helping with my finances. This included tellers, branch managers and financial staff.

Helen Yu did a great job dealing with some overcharges... Very grateful for great workers like her! I am very glad that we could everything worked out ! #FixingOthersMistakes #Thanks #GreenTeamBC

Just went in to replace my cards after my wallet was stolen. Helen was helping me and in the end told me the quickest way would be to call the cell center. Absolutely useless service.

This branch has the worst customer service.. long long long line ups.. always understaffed.. supervisors never step in and help.. change banks and bank digitally..

Mahsa is really helpful and pleasant to talk with. One of the best satisfying banking interactions, the customer experience from her is above and beyond!

Worst customer service. Asian old lady's attitude towards customers was really disappointing. Did your manager tell you to talk to customers like that?

Booked an appointment online for a phone call. No one ended up calling me during the appointment time. An extreme lack of respect for your clients.

The best Scotia branch/ the best place for banking. Very professional, polite and helpful . Long hours, opens on weekend, free parking.

I went without appointment to open an account and they managed to help me anyway. Staff super nice and helpful!

Open later then they supposed , only 2 slow customer service clerks, long, long, long waiting time for service

Do not go to this branch. Customer service is terrible and it feels like nobody knows what their doing.

The branch manager’s service is the worst. Never gonna go back again to do any transactions there.

The teller is very nice. The account manager is quite helpful. Overall, good banking experience.

amazing customer service from Ross while assisting me with my account issues! thank you so much

Horrible customer service from Masha and Puya. Will not use Scotiabank worst bank ever

Great Service, Friendly Staff & they always have the type of bills that I request.

ATM hour is the same as branch?! What’s the point of having an ATM?

Really bad customer service will never consider this bank again

Excellent customer service. Friendly and knowledgeable staff.

Cerrado antes de horario - Closed before service hours.

Banks hiring anyone these days

Really nice and helpful staff!