I don’t know where else to write this but I have to let RBC know that Kayleigh Rampersad , Client Advisor from RBC branch at 3030 Mainway in Burlington, ON is deserving of the highest praise. We, i.e. my wife and I came to this branch with a technical problem concerning a wire transfer of funds. She was not only very professional and knowledgeable but above all that she was extremely friendly and put us at ease, solved our problem to our satisfaction and volunteered to show us how to use online banking in future. Everything that she explained to us she did with a smile. We must congratulate RBC on having such a fine employee. All the staff in the bank were also very friendly. Thank you, Kayleigh, thank you RBC,! Dr. Witold Liliental Burlington, ON

My mother who is a windowed pensioner went to this branch bank today to discuss the new fees they are charging her for her pension 17 extra dollars a months which adds up to over 240 a year the manager who wouldn't even meet with her to discuss the fees communicated to the young teller they won't do anything about it. This is what the royal bank and it's managers think of a lady that's been with them for 31 years since she moved to Canada from Ireland. I won't be banking with them moving forward and we will find a bank that does care. Your a disgrace !!

Online banking made my credit report drop. I was not applying for a credit card with them I do not want one with them. They offered me overdraft and I simply accepted thinking it’s better it be safe then sorry. But as soon as I accepted it it switched to a credit page. I get notified that a hard inquiry was done on my credit!! I emailed a complaint asked them to fix their error and the said it’s too invasive and closes my complaints. Unacceptable.

I personally recommend this bank Including Kelvin the Banking Advisor. I have opened new personal and commercial accounts during covid times all Hassel free. This lead to me opening other products because of the great service. When having questions about a charge that I was unaware of Kelvin helped resolve the proble. I feel confident knowing im banking with RBC and this location.

I am a client of RBC almost 40 years. Also I have lots of investment with few financial institutions including RBC. So I always observe the customers service in the branches. A young lady Miss Safia Rauf was amazing and her way of approaching the customers are very professional. She built my confidence in few minutes with my questions. Keep up your good work miss Safia.

I want to thank Charles from this branch for his amazing customer service after I had a rough experience and was refused service at the grimsby location . He was very polite and assisted me . Thank you and I hope and pray we get more respectfully and knowledgeable ppl like him in grimsby location . Thanks

I went in to the branch 2 times, within one week. Once with a teller. 2nd time with Melissa Smith. The worst service ever. Their mistake cost me 500$. Will be filing a formal complaint. Banking these days is a joke for these newbies. Rbc should train their employees to do their job right. Smh

I have unfortunately continuously received poor customer service from this branch. The advisors have made a mistake with my finances twice. The staff seem to be poorly trained. I transferred to the RBC branch on Brant St. and had much better experiences there.

I have RRSP with RBC and I have been denied access to my account for more than three months due to ID theft concerns. When I go to this branch to find out more details and resolution, the advisor asked me "Why do you want to have an account with RBC anyway?"

This was my first time visiting this branch. It was wonderful to walk in to the branch and be welcomed by someone that cared and was there to help me! Lisa and the Team were extremely pleasant to deal with! Thank you so much Lisa!

Good experience! Everyone is friendly and passionate. I’m a new comer here. My English is not good, but Artem explained the differences between different types of account very clearly in a simple way. Thank you so much~

Just been there with zero quality service by Vanessa!! which she has no badge with her name i ask her why she said to heavy!! Second time with this gerl no idea if she been in training or not at all!!!!!

Artem is an absolutely awesome advisor. Knows how to work with people. He should be the corporate training specialist for Banking Advisors. Loving the common sense approach to banking!

I don't know about this specific RBC branch , but their phone customer service is useless and a complete waste of time. Bunch of jokers sitting not knowing what they are doing.

Super disorganized Standing here for 25 minutes with one teller open and there wasn’t even a line when I came in Do better RBC you’re a super wasteful company

The drive through presents ultra modern atms open 25/7. 2 lanes for quick trips. On the corner. Big parking lot just for RBC, not shared by other businesses.

Awesome place with Awesome Service and very nice people especially LISA. She went the extra mile to treat me as a valued Customer.

I visited this branch today and I have an amazing experience. Mr. Kelvin Addy helped me very professionally. He was very polite.

best Customer Service they make you feel you are welcome and they do all your work smoothly they are always smiling and polite

Been A costumer / client here since was 12.they didnt care then ad 20 plus years later they could still care less about me.

Not only the staff but also a manger at this branch professional, friendly and helpful. I'm appreciated their services.

Terrible service, the virtual assistance is the worst. When you book an phone call appointment they never call you.

Four people working there is a massive line up. They need people who know what they are doing instead of sloths..

Google says you're open Christmas Eve until 3pm. Your automated phone message says the same. And you're closed.

Sarah is amazing! went way out of her way to help my son thank you so much! Need more people like her!

This branch is a Terrible representation of the Royal bank. I will never return to this branch

Friendly staff. Been there many times and I never have to wait too long for teller.

No issues. Resonable good service. Customer for many years

Many tellers doing nothing. bad management

Great staff - nice branch

Fast and friendly service

Great bank to deal with

Quick and efficient