I purchased a vehicle from Petrie Ford in March. They repeatedly ignore issues brought up and since I did not accept the explanations given by service department and continued to ask for reasonable diagnoses, my efforts finally resulted in there being no other choice from service but to confront the issues finally and repair them which should be my right and should have been addressed the first time I brought it in. I have had it in numerous times for issues from the day I drove the truck off the lot that were dismissed outright with lame excuses about new brakes squealing and the vibration being unevenly wore tires! I would not give up and finally had service recognize and eventually repair the problems. A vibration that I brought in to have checked three times before they admitted it was a drive shaft hanger and had to replace the drive shaft, the other it took my rear caliper falling right off the truck for service to take my brakes sqeel seriously and since then the brake squeal has not gone away. I also brought it in with a belt squeal that was never heard until I would not give up and finally they admitted that a pulley was bad and needed to be replaced again being dismissed and told that the issues I'm concerned about didn't exist. I have been told numerous excuses as to why it's not Petries fault until they finally admitted these faults, due to me not accepting these poor excuses and not giving up. The motives of the service shop are to give questionable explanations to issues and hope the customer goes away, when this does not happen, as in my case, then next strategy is to completely ignore the customer and hope they go away. In the end everyone there was told not to deal with me and I was no longer welcome there! I treated everyone there with respect until the very last issue where I might have lost my cool as I was being told again that none of the issues existed as my brake caliper was dragging across the ground and my drive shaft was vibrating. After all the struggles and back and forth they ended up putting all the issues I brought up through warranty when really they should have just fixed it there first time it was brought to their attention since they are all existed right from day one after they saftied... and every one of my complaints was legitimate. All I hope they cease using these practices on customers when they are deemed to be an inconvenience. Buyer beware, they will happily take your money and sell you a warranty but if you bring up any issues they will do anything in their power to not address them, even to the point of calling you the "vibration guy" (from the service manager's mouth) and then realizing I was right, fixing the vibration that existed from driving it off the lot yet putting it through warranty, and then blacklisting me from the business, if that sounds like a business you'd like to deal with then by any means don't let my story stop you.

Beware of shady practices, and even worse leadership. We made the mistake of trusting Petrie Ford with diagnosing an issue our vehicle was having. They said there was no issue and that it was 100% safe to drive. This led to our engine completely failing on the side of the highway. After further investigation, it was found that Petrie did not fully investigate the issue we were having, and instead only looked at one small component/possible source of the issue. Their inability to completely and thoroughly diagnose the issue led to putting us in an extremely dangerous situation where we literally could have lost our lives. It was negligent behaviour that they continue to refuse to take accountability for. This situation was preventable, but resulted in us being stranded in on the highway in another province (with no assistance to get home from the dealership) and requiring us to completely replace the engine. On top of that, Chris, the Service Manager, has the most disgusting attitude we have ever witnessed. Even the President-to-be, Lisa, admittedly described him as “defensive” in a face-to-face conversation that we had with her about our situation…. Doesn’t instil a lot of trust if the President-to-be is aware of this behaviour and continues to employee these people. If you ever have a problem with the service you receive, you will never get resolution from the dealership level. Do yourself a favour and bring your vehicle elsewhere. **After looking at other poor reviews, it seems that they really enjoy responding to 1 star reviews with some elaborate story as to why they did this, why they said that, and oh of course why this is your fault and not theirs. I am very interested to see what story they are going to create in response to my review, considering the story I have heard from the service manager, and then twice from the President-to-be have all been vastly different. Biggest hint that people are lying or trying to cover their butts: they can’t agree on or get a story straight to save their lives.

One more poor experience in a long line of poor experiences at Petrie Ford. (To be fair, I have not purchased any of my last 5 Ford vehicles here, primarily just because they haven't had the one I wanted on the lot.) However, I used to buy parts for my Mustang here and ended up stopping when they started giving me a hard time about a battery warranty. Today's experience marks the last time I will give them the benefit of the doubt. I have a 2021 F150 with the electronic release tailgate. After picking up groceries today and putting them in the back, I got home and couldn't get the tailgate to release to get my groceries out. I stopped at Petrie, acknowledged I didn't have an appointment and asked if someone could just have a quick look at it. I was told no, they couldn't do that because it could be a huge issue that requires lots of time or parts and they would need to create a work order form before anyone could even look at it or come to talk to me. And that they would be happy to book me in later this week or next week to have a look. Didn't matter that I had fresh food and groceries sitting in there. Considering it was working an hour before, I think it was safe to say it wasn't catastrophically broken. I just needed the courtesy of a Ford professional to come out for 5 min to give me the time of day and humour me by looking at the tailgate. I suppose the moral of the story is owning 5 Fords in the last 10 years means nothing and the message that keeps getting sent to me is that Petrie Ford is doing me a favour anytime they sell me something or deal with me. I stopped at another "location" on the way home where they were only too happy to come out and help me. 2 minutes later, had the tailgate open and I was on my way. Guess I know where I need to go first next time...

WORST PLACE TO BUY A USED CAR, THIS DEALERSHIP ARE SCAMMERS. I BOUGHT A USED "CERTIFIED" 2015 MAZDA 6 ABOUT A MONTH AGO, PROBLEMS STARTED JUST WHEN I WENT TO PICKUP THE CAR, LIGHT ON THE DASHBOARD. I HAD TO TAKE IT BACK FEW DAYS LATER AND LEAVE IT THERE FOR ALMOST A WEEK, THEY FIXED IT. THE SECOND THING WAS A HUMMING NOISE THAT I NOTICED WITHIN TWO WEEKS OF PURCHASE AND ALSO AN AWFUL NOISE FROM THE BREAKS. THEY GAVE THE APPOINTMENT AFTER A WEEK OF MY COMPLAINT AND LEAVE THE CAR FOR 3 DAYS, THEY SAID THAT THE NOISE WAS CAUSED BY THE FRONT WHEEL BEARINGS WHICH THEY APPARENTLY "REPLACED". AFTER I PICKED UP THE CAR I KEPT NOTICING THE HUMMING NOISE AND THE GRINDING NOISE COMING FOR THE BREAKS. I CONTACTED THEM AND THEY SAID THAT THE NOISE WAS COMING FROM THE TIRES AND I WAS OK WITH THAT BUT WHAT ABOUT THE BREAKS WHICH ARE DEFINITELY WORN OUT? JESSICA G. FROM THE SERVICE DEPARTMENT SAID THEY COULD CHECK THE BREAKS BUT THEY WILL CHARGE ME BECAUSE THE WARRANTY WAS ALREADY FINISHED (ONE MONTH WARRANTY AFTER PURCHASE). SO HERE IS MY COMPLAIN, HOW IN THE H$LL THEY SAY THAT THE WARRANTY IS DONE WHEN I WAS ONLY DRIVEN THE CAR FOR ONLY TWO WEEKS AND THE REST OF THE TIME THE CAR WAS IN THE DEALERSHIP BECAUSE OF THEIR POOR INSPECTION THAT THEY DO IN THEIR CARS BEFORE THEY SELL THEM. DO NOT BUY CERTIFIED USED CARS FROM THIS DEALERSHIP, AS YOU CAN SEE THEY DO A POOR INSPECTION IN THE CARS JUST TO SAVE MONEY AND NOT REPLACING THE PARTS THEY NEED TO REPLACE, PUTTING IN DANGER THEIR CUSTOMERS AND MAKING THEM SPEND MONEY IN REPARATIONS. I'VE HEARD MANY HORROR STORIES FROM PEOPLE WHO BOUGHT THEIR CAR IN PETRIE FORD AND THEY EXPERIENCED THE SAME THAN ME. SO IF YOU PLAN TO BUY A USED CAR FROM THEM, SAVE YOUR MONEY AND GO SOMEWHERE ELSE WITH HONEST AND DECENT PEOPLE.

Horrible 0 out of 5 stars! If your vehicle breaks down out front push it anywhere else. You could probably get better and more accurate service at the prison across the road. I brought my truck in for a check engine light on. They performed a dignostics assessment and told me a "pin" had broke off into the intake and went through the engine causing metal in my oil recommending an engine replacement at $15,000. After thinking about it over the weekend I decided to tow the truck to Revell Ford, my usual shop for a second opinion. Revell found the engine had a solenoid stuck open so they took the valve cover off to replace the part and noticed the "pin" Petrie had said broke off was still in place. They also performed an oil change and tore open the oil filter finding no metal anywhere. All in all costing me $1100. I called and spoke to the service manager at Petrie letting him know that the assessment his shop gave was vastly different from another and they assured me that there is more to my issue and the truck will fail again soon (if so I will delete this review). I can understand being wrong, sure that happens, but I feel like you should exhaust all the possibilities before telling a customer you need a new engine. Also, when someone calls stating they received completely different information from another shop it is not a great look to double down, just take the "L" and admit you were wrong. I didn't even ask for a refund or anything was just simply making them aware of the misdiagnosis. To be honest, the $170 is a great reminder to just take your vehicle to your trusted shop.

After doing a lot of research on small SUV's, I suggested to my wife to buy a 2021 EcoSport SES. We were greeted in a very courteous manner and were directed to our sales representative. Now, our sales rep, Muhammad, has done an amazing job. He listened to what we intended to buy. He never tried to sell us anything that would be useless for our needs. He was very courteous and polite. In addition, he is very knowledgeable about his products and he is able to make recommendations without feeling pressured by him. Since my wife wanted a specific model with a unique color, a wait time of 2-3 weeks was required and we were okay with this condition. To our amazement, he managed to find one. The vehicle was at the dealership in less than 2 days. He was constantly listening to us. I sent him a multitude of emails and his responses were prompt .... Even outside of working hours! He took the time to explain all the options of the vehicle to my wife. He even gives away little tips that are not even part of his responsibilities as a sales representative. I highly recommend him to you, Muhammad is a true gentleman who believes in his products! To Petrie Ford Executives: You are lucky to have such a good employee. Take good care of him because he is very dedicated to his job. He believes in the Ford brand!

Great Buying and Service Experience at Petrie Ford. – Through AutoTRADER.ca I found a 2018 Ford Mustang GT Premium at Petrie Ford. I reached out to Petrie via AutoTRADER and shortly after I received a message from Craig Tyrrell to arrange to check out the car. Two days later upon arrival, he offered me to test drive the car for about ½ hour. After the test drive he answered all my questions in detail and NOT once did he try to push the sale. He gave me all paperwork belonging to the Mustang. Needless to say I decided to buy the car. A few days later I picked up the car at Petrie and the Mustang was in mint condition. It is now almost two weeks ago since I got the car and I enjoy every second driving it. In summary – Craig made buying this car a wonderful experience and I hereby also send a big thank you to his fellow staff members at Petrie Ford. Will definitely consider them for future purchases. To top it up: Last week in April I brought my Pony for oil-service and Sheri, the service advisor, gave me a great customer experience. After she found out that I came from Belleville she made it possible that my car was serviced very quickly since it was quite cool outside and I could not wait in the show room because of Covid-19. So, Sales and Service are great at Ford Petrie.

I normally never leave reviews but this one was to hard to not to so where do I begin? Oh I know! By thanking the amazing sale rep and financing mangers I had! Christine and Chuck along with Kyle were so absolutely amazing to work alongside with when I came back for my second time around looking for a vehicle. From the time I walked and the time I walked out was absolutely a breeze and such a wonderful experience and stress free as well! I came in a second time around looking for a truck and I went straight to Christine who was my sales rep a year ago when she got me into a Subaru. I went back to her as I need help getting into a truck. She quick to respond and lend me a hand to find the right truck for my needs and budget. I work alongside with Chuck and Kyle after finding the right truck and they were on the ball within minutes to help me find the right price and budget to suit me and that they did! From the start and to the end I am glad to say that I am finally in the vehicle that I’ve always wanted to be in since the day I got my drivers license! Thank you to this amazing team of wonderful people at this amazing dealership! You have a happy and loyal customer for years to come! Jordan

This was my first time using Ford as a mechanic. I recently purchased a 2016 Ford Edge Titanium (not through a dealership) and decided to use Ford Petrie as my mechanic to look at some issues. It took about two weeks for my vehicle to be seen, and I spent around $2,250 after everything was said and done. Less than two days after my vehicle was fixed the check engine light came on. I had to bring my vehicle in after 100km for the wheels to be torqued. When I brought my vehicle in I asked if they could run the code quickly to tell me what was wrong as I was very concerned because my vehicle was just serviced by them. The lady working told me they were too busy but someone would be in contact with me to book an appt. When I received a booking text they told me that I would be charged $149.99 for the hour. I am disappointed in the fact that I am being charged again after I just spent a ton of money on fixing my vehicle. Running a code takes a few seconds and to be charged over $150 plus tax is CRAZY. I will not be bringing my vehicle here again and I encourage people to use other mechanics as you are charged way too much for diagnostic fees.

Salman and Hassan were tremendously helpful when we were deciding on our next vehicle. Never having owned a truck before, they took the time to help us weigh out the pros and cons and allowed us to see that there are many available options that make driving a truck very similar to the comfort of a SUV but with all of the hauling and towing advantages. We never felt rushed or pressured which is very much appreciated. When the exact colour and trim package was not readily available on the lot- they searched out exactly what we wanted and made it happen! When picking up our new vehicle they did an excellent and thorough orientation to all of the features, bells and whistles and were able to answer every single question we asked. We wouldn’t hesitate to deal with either of these professionals again or Petrie Ford- we are very happy with our purchase ( F-150, Lariat) and with the excellent service we have received so far and anticipate the service department will be equally as excellent to deal with for our vehicle maintenance.

Moved here from Alberta last summer and originally used another local dealer to service my new truck, but was met with rather cold service and left unsatisfied. Called the Petrie Ford service desk and immediately noticed the staff were accommodating and knowledgeable. I ended up coordinating my visit with Rochelle in the truck repair shop, and she answered all of my questions quickly and honestly. It's a good feeling when you walk out of a dealership feeling like you're in good hands and not spending more than you have to. The service guys are SUPER friendly, courteous, and went over the top for my truck. There was a small issue with an expensive piece of wood trim that was broken when they replaced my in cab air filter, but they took full responsibility and replaced it, the next business day, without question. If you haven't been here, I would highly suggest trying it out. Service feels kind, which is rare nowadays.

2014: I had my truck serviced for a warranty issue. I couldn't return the loaner that I was given in time for closing. They ended up meeting me at home and dropped off the truck and pick up the loaner! Thanks! Update: Nov 2016: My truck had another part that failed under an extended warranty issued by Ford Canada (vacuum pump). Petrie was extremely professional and efficient in the repair. They also performed other regular maintenance to the truck at a fair price. Update Dec 2017 Scheduled an oil change and tire rotation. I was very clear that we couldn't drop off the truck and we would need to wait at the dealership with our baby. Petrie ensured us that we would not wait long because they would schedule us in a "free" time. We ended up waiting almost 2 hrs for the service at the dealer. Tire rotation and an oil change shouldn't take longer than 30 min. Very frustrating.

Every vehicle brand has its strengths and weaknesses, but it’s the dealership that makes buying and operating a vehicle a satisfying experience. Dealerships are only as good as the people in them, and Petrie Ford has excellent people in both sales and service. No high pressure sales or unnecessarily extensive pitches for extras. They ask questions to understand how you, the buyer, want to do your purchase, what support and extras you feel you need, and then respectfully make it as easy as possible for you. The service department is also excellent - friendly, courteous, and will ensure you have a ride to and from wherever you need to be after dropping your vehicle. I’m fussy about my vehicles and have never seen anything but excellent workmanship from the service techs. Highly recommended for both sales and service!

Recieved the car and shortly after there was a crack in the paint. As can be seen in the picture I found out there was a repair done either at the factory or at the dealership (A bodyshop confirmed this was a professional repair done). The owner of the dealership Lisa Petrie was zero help at all and told me it was a door ding. This doesn't explain the striking tool marks behind the rubber trim that was done to bend the door lip. The striking tool was in the exact spot as the paint crack. When it was done it required heat and instead the paint cracked. Bunch of liars. Wouldn't do business with someone like this. So now I have to have a crack in my paint for a truck that is very expensive. This was simply about doing the right thing. I will not be doing further business with this dealership.

We had a fantastic experience at Petrie Ford with with Ken Mundell. Super knowledgeable, not pushy, and just felt like he really took care of you. Even for just our first test drive, Ken patiently explained all the features and options in the truck we were interested in. We had been to many dealerships and drove many vehicles but all it took was 24 hours and we'd bought our truck through Ken. Let's not forget Jeremy Caddick who helped us navigate all the options and choices in financing. He did a great job answering all of our questions and was very personable and a delight to deal with. We recommend Ken and Petrie Ford to all our friends and colleagues. Overall, our impression of Petrie Ford, Ken and Jeremy were fantastic and we look forward to a long partnership. Scott and Nancy

I requested a oil, tire, and detail service for my F-150 over the weekend. The scheduling manager reached out first thing Monday morning with some suggested days and times, but unfortunately due a late notice on my part with a family vacation scheduled, I had to decline. The scheduling manager was able to move some things around, fit us in, even with the interior detail, all before our trip. Our rear floor area is where our dog goes when with us. Covered in dog hair. I told them just do what they could to ge tthe dog hair, but don't spend too much time on it. To my surprise when we picked up the vehicle, it was like Brand New! Couldn't believe how good of a job they did and for a very fair price! I would absolutely recommend the service AND Detailer/Cleaner to everyone!

Best Repair shop experience of my life! They there friendly, resourceful, and very fast! Will recommend to everyone! I Own A big Diesel 7.3 2002 Ford excursion and have had may difficulty with finding repair shops who will work on these rigs... To be Honest every other ford shop I have been to has been a disappointing experience. so I was uncertain about this one... Petrie ford was an absolute life saver for me. I was traveling from New Brunswick and needed to get home quick, they got me a car rental for 20$ and fixed my SUV that night! I was able to get home safe and sound! The service people where pleasant and the Mechanics where very Knowledgable and got the dirty work done Quick. Thanks you all so much! you saved the day!

As a new car buyer, it can be nerve wracking. I have always heard it's a painfully unpleasant experience. Buying my first car here last week showed me it can be a great, exciting, and trouble free experience. I went to look to see what was in the lot one night and was almost immediately greeted by Mo. He did a great job of listening to what I was looking for in a vehicle, and gave some great recommendations without being pushy. I came back the following day and purchased a vehicle. Kudos to Mo and the team at Petrie Ford for a very efficient, hassle free, and overall great experience. I look forward to coming back for my next vehicle, and will recommend Petrie and Mo to anyone in the market for a vehicle.

I've purchased vehicles from 5 bigger dealerships in Kingston and my experience at Petrie Ford has by far been the best. Every staff member I've dealt with has been professional, extremely knowledgeable and friendly. Elise and Lisa made the sales process so enjoyable, Nate in finance really helped us understand all options available, and anytime we've taken the truck in for service it's been quick and efficient. I feel like they truly have your best interest in mind, and aren't just trying to make a quick sale. Definitely recommend Petrie Ford.

I called about a different sub-model of the bronco. Christine informed me about the one I did eventually purchase. I ended up with a cheaper vehicle but with more features that were important to me. I got the perfect truck for me and I could not be happier. Christine made the whole process easy, gave me plenty of information, answered any question I had promptly. I definitely recommend Petrie ford and will be back for any future vehicle purchases. Thank you Christine, I had a wonderful time buying my new bronco and couldn’t be happier.

A definite recommendation to go to Petrie Ford for any of your car needs, whether or not it's your first time buying, leasing, or simply looking to find out more information. Quality service and good prices! A big shout out and thank you to Salman and Mohammad for helping me get a vehicle that fits my needs! They provided over-the-top service and were thorough with the process. Easy to talk with and quick to respond to my calls and messages. Overall, great guys who know their stuff and can help anyone regardless of their situation!

Totally enjoyed my Petrie Ford experience. The professionalism and courteousness of the sales and service department staff was outstanding. Purchased a 2016 Ford Fusion and almost immediately drove it to the east coast, Nova Scotia. I was impressed with all of the features, smooth ride, quietness and handling. However, I was most impressed with the comfort of the seats. I have never driven or ridden in a car with more comfortable seating. My first Ford but probably not my last. Don

I was told they'd pick up my car and drop it off afterwards with no hassle- by a rep over the phone- bold faced lie. They forgot about the pickup and there was no drop off. No real diagnosis either: they said it would need a 'couple more hours' even though they also said 'all signs point to one module' (so which is it?) They also didn't look at any of my other concerns mentioned, so that was the opposite of helpful. Definitely using any local independent mechanic from now on

This is the third car we have purchased with the assistance of Craig Tyrell and we couldn't be happier. He is professional, knowledgeable and has always found us the right vehicle for our needs. Craig made sure the purchasing process was straight forward and easy. A couple of minor questions after the sale were responded to and resolved quickly and to our complete satisfaction. We would highly recommend Craig to assist you with your vehicle requirements. We certainly will!

I picked up my Bronco Outerbanks on Saturday and I couldn't be happier with the service at Petrie Ford (well worth the drive from Ottawa). From the moment Elise picked up the phone I knew I was in good hands. A lot of dealers are marking up the Bronco msrp astronomically but Lisa and Elise both guaranteed that would not happen and it didn't! I highly encourage anyone looking for a Ford (especially the Bronco, WOW!) to get to Petrie Ford, you won't be disappointed.

Love this place. Always treated like family. Pricier for services out of pocket but most things fall under maintenance package that they suggest to opt into at time of purchase. I'm on my 3rd lease (to own) from Petrie, maintain the deposit I've put down on the first one and get great pricing when I want to trade up. No complaints about them! Claude Dungey is BY FAR the world's best salesman (IMO) and Lisa Petrie is caring, kind, understand and brilliant!

Computer of my car Ford Explorer Platinum 2017 suddenly stopped working when Windows were down. I took car to Ford James Braden Kingston from where I had purchased the car in 2017.They gave me appointment after 15 days. I told them that the windows were down and it was to rain tonight. Answer I got use tarpaulin. I spoke to Patrie Ford Kingston.They had a long line up but Service Manager Lora understood my problem and my car was operative the next day.

I went in to inquire about a vehicle on the lot for sale, which turned into quite the challenge to view. It's been a few years since I have purchased a vehicle from a lot. At this location the hot marked seems to have given the sales manager the ignorance of feeling like they no longer need to play ball when it comes to negotiating the purchase of a vehicle. The kilometers on the vehicle were also not as advertised, which was reflected in my offer.

Purchased my car from them a year ago. The sales person, Ken, was helpful, knew his products and was not pushy. He focused on helping us find the car & options at a fair price. I have been in for service twice. The service department was great to deal with. They returned calls on time, car was ready for pickup when expected and they explained what was done. Their service prices are not higher than other chain garages so I'll return to then again.

A really good Ford dealer. The service people are very trustworthy and highly competent. The staff are quite friendly and helpful. I have been doing business with this dealer for 21 years and have always had very good experiences. They are a major reason I will consider buying another Ford vehicle. I have also purchased 2 cars from them and been very happy with the sales staff. None of the nonsense you sometimes confront with sales people.

The service advisor was very welcoming and was aware of the work that I had requested when I had scheduled my appointment. As I chose to wait for my vehicle and was told that it would be about 2 hours, I was directed to the very comfortable customer lounge. The work was finished earlier than the 2 hours and my service advisor came to the lounge to advise me my vehicle was ready. The cost was very reasonable and the service was excellent!

Very nice buying experience. The seller, Randy Ferguson, is the best seller I ever see!! No pressure at all and they give the best price at the beginning! I took something with the finance guy, and I changed my mind a day after so I asked them to remove it, they did it without any questions. Very nice people who are working there. The parts service seems very good as well. Before buying a new vehicle somewhere else, stop by Petrie Ford.

Amazing customer service at the service and parts departments. Called with a warranty issue, they fit me in super quick and didn’t even bat an eye at a warranty request. Also did a recall that I didn’t know about at the same time. I was supposed to drive my vehicle in, but they sent someone to pick it up for me and bring it back when it was done, which was above and beyond what I expected. Would recommend to anyone.

If you are looking for a car, Petrie Ford is the place you should go. The staffs here are very friendly and helpful. Make sure you call Brent. He is very professional and nice. He finds me a car very quickly and all the paper work are dealed smoothly. What's even amazing is: I missed a scatch on roof when I pick up the car, Brent help me fixed it later regardless. Great customer service! Great purchasing experience.

Friendly service i was threat with respect i felt i was part of there team also they appraise your trade really fairly got few thousand dollar more for my trade in than any other dealership in the entire kingston area also they are quick my car was deliver two days later this was my 49 car in my life and this was my best experience ever thank you hope that it will be like this for the entire time i own my car

Petrie Ford has the most attentive, customer facing and engaging representative called Sherri and the dealership continues to provide excellent service aside. I purchased my vehicle through Elise, who was absolutely delightful! And, to this day I always get the same feeling as I’m the most important person from Elise and Sherri! I fully recommend a Ford vehicle from Petrie! I am loving this relationship!

Petrie Ford was top notch! The staff went above and beyond to make sure I purchased the vehicle I was most comfortable. They gave me suggestions and advice, but in no way pushy what-so-ever. After I decided on a vehicle the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Petrie Ford to anyone who is looking for a vehicle.

We were truly impressed with Ken Mundell, the salesman we bought our vehicle from. He couldn't have been more cordial and obliging. Ken made every effort to make the deal comfortable for us. We were also impressed with the reviews Petrie Ford received. That is why we were not concerned about making our deal online. The car was everything we hoped for and more. Thank you, Ken, and Petrie Ford.

Dealt with WendyLou Stewart and she was great! Very helpful with information and did not pressure us at all. She investigated options for us to ensure we got the best vehicle to suit our needs. When we made our decision she supported us with the process and made sure all of our questions were answered. Wendy was open, friendly and very supportive. Thanks to Wendy for the great service.

Mo was nothing but amazing when I went to trade in my truck. He listened, he was exceptionally helpful and really went out of his way to pick a great car for my family. He made trading it in easy and without hassle. He also followed up after the purchase to make sure all was well. He was great and genuine and wouldn’t have wanted the experience to go any other way. Thank you Mo!

Truly impressed with the service here! A part on my car was recalled, it was not affecting my vehicle at first so I just booked in for a later date to have it done. However the recalled part started affecting my car and I called...they had my vehicle in the same morning and returned to me at work within a couple hours! Super impressed with the customer service and speed!

I always have a fantastic experience at Petrie! I have been a customer since 2007 and my family have been customers since 2002. They know what I need done to my car, they accommodate my schedule and always make sure I leave happy, even when something unexpected comes up! They have fantastic staff who make you feel part of the Ford family!

Great buying experience from Petrie Ford. The staff were honest and knowledgeable, the sales area was clean, bright and very welcoming. Overall the new truck buying experience was very good, and I would recommend Petrie Ford to anyone looking for a vehicle. It’s nice to see a local business continue to take pride in what they do!

Brent sold me my new F-150. He took my needs into consideration and found the right truck for the best price. Excellent salesman. While signing the paperwork, most of the staff stayed late to get it done. They played hide and seek with my 2 year-old daughter to make the process a bit easier. Incredible staff at Petrie Ford.

Elise took the time to respond to all of my questions. She continued to explore options that best fit my needs. Even after I purchased the vehicle, she continued to follow up re my satisfaction with my purchase and if there was anything else she could do. I highly recommend Elise if you are considering purchasing a vehicle.

I didn't have a schedule appointment show up Saturday and asked if they could look at my truck as I was from out of town and I could leave it there til Friday. Monday I got a estimate on what I needed done. Then Tuesday I was updated that there was other things wrong with a estimate and it was all fixed by Friday at noon.

We have bought several cars from Petrie Ford over the years and have always had an excellent experience but our most recent purchase required a complete team effort and we can not thank Claude, Saloman and Mark enough for their outstanding efforts that went far beyond what could be expected. Outstanding customer service!

Great customer service, sales rep ( Craig Tyrell) who was accommodating to my needs and assisted in finding the perfect vehicle for my set budget. Maintained high level of integrity throughout the entire deal with no hidden costs or expenses. Overall great experience and would definitely recommend to friends and family.

0/5 stars is more accurate. This is a terrible place to do business with. They do not care one bit about their loyal customers. The only thing this dealership prides themselves on is their blatant nepotism. I regret buying 2 vehicles from them and am even more regretful that I recommended them to people I care about.

Scheduled my truck for oil change as well as some other diagnostics. Problem requiring diagnostic 'fixed' itself prior to appointment. Wasn't pressured into any unnecessary services. No courtesy driver available at the time of dropoff so Petrie called me an Uber. Overall, totally satisfied with this visit!

The Heavy Truck Service Department is outstanding! Always very accommodating, knowledgeable, and quick to get our vehicles back on the road. Rochelle the service manager is wonderful to deal with, Travis and Mike the mechanics are amazing at troubleshooting and repairing things. Thank you, Petrie Ford.

Yes my husband and I are very happy with Petria ford and our 2 salesman, very knowledgeable, caring. They respond to phone calls. Also everyone knows their job when we went into see them. Pleasant and businesslike. Had a nice review of the truck, and lots of help with the set up of Ford pass. Thank you

Excellent service! Very nice welcome from all the staff. Quick and corrected repair on the first visit. I was taken care of as soon as I arrived during my return from my trip to Toronto Montreal. I recommend Petrie Ford. My electric car was even charged at no cost. Thank you again! Client francophone.

Amazing customer service from Craig Tyrrell. He helped me quickly find a second car for my wife that was in excellent condition. He always kept us informed and made sure we were happy and well taken care of. We definitely recommend Craig For his excellent customer service. We are very happy customers

Had our Ford F450 motorhome fixed after our engine light came on while travelling. Had us up and running in a few hours and back on the road. Very friendly, quick and helpful, and we were very thankful. Also took a Bronco for a test drive and gave us a great lunch suggestion too :) . Thanks!!!!!

I've been taking my ford here for the past 3-4 years and consistently had a great experience with the service department (thanks Jessica!). I recently purchased a used vehicle through their sales department and received the same high quality customer service! Ken and Kyle went above and beyond!

This is second time I have bought a Ford from Petrie and I have dealt with Muhammad. He is great, honest and very knowledgeable. He has a lot of patience to answer all your questions. Anyone who wants to buy a vehicle should talk to Muhammad and you always get an honest opinion.

I've always had good luck with Petrie Ford, right from the initial purchase of my truck, to continued service over the years. Everyone is friendly, straightforward and honest. There have been no surprises, and everything has always been explained throughout the service process.

The heavy truck service division is amazing. The service advisor is great to deal with and they actually didn't do certain things I requested after they check the truck and advised me it wasn't time yet! When does a service place turn down charging you extra?? I was impressed.

Excellent customer service. Bought a number of vehicles from this dealer. Dan Duncan let us know when the vehicle's we were looking for were available and always willing to help wherever he could. Head and shoulders above most all other dealers.

Couldn’t be happier with the sales and service team at Petrie Ford. The sales team is friendly and helpful and ensures you find the right vehicle for your needs. Everyone is knowledgeable and the customer service will make you a repeat customer!

I have purchased three vehicles from Petrie Ford. The staff was friendly and helpful through the buying process, and their service department advocated on my behalf with Ford when I had a warranty issue. I am very happy and intend to return.

We had an excellent experience purchasing a used vehicle from Petrie Ford. We set up an appointment with Craig Tyrell to come for a test drive on a Saturday, and there was a significant snow storm. We were coming from out of town and didn't

My husband made a deal to purchase a used vehicle for me basically by phone since we live 6 hours away. We talked to a sales person who was very friendly and helpful, but unfortunately he was going on a vacation and wouldn't be there when

Tremendous service experience... Owned several Fords, but they're the best in the Kingston area!! They were professional, communicated steps taken to reproduce an unusual problem that they researched extensively. While this was happening,

Recently I purchased a used 2017 Ford F250 from Petrie Ford. Peter was an excellent salesman and I was able to negotiate a fair deal with my trade in, as well as, on the price of the purchased vehicle. The F250 had a little bit of damage

I recently leased a new vehicle from Petrie Ford in Kingston and I must say that I was very happy with the services! All staff were friendly, upfront and honest and the environment was overall very warm and welcoming. Being my first car,

Be careful when you take your car off the lot once you do and discover issues they won't do anything about it. Bought a car with no damage once I got it home noticed a huge dent in the back no explanation though. The sales team was great

I had an amazing experience at Petrie dealership they were very knowledgable and very helpful and kind. They took care of us very good. The owner was extremely nice. The finance girl was amazing. Her name was Tiffany. She went above and

Brought my vehicle in for a oil change. Bought my own oil and filter with instructions as oil was for luxury vehicle. Did not receive good service. Spoke to Manager with no results. Sent general manager a message with no results. Was

Friendly, knowledgeable and accommodating team! My advisor was waiting for me at my scheduled drop off time, kept me informed while my vehicle was in for the shop as I waited. Really appreciate the great service Petrie Ford offers!

Purchased 2 vehicles from Peter. Can’t tell you how much money I’ve not spent at dealerships where the salesman won’t even bother to come out and greet you. Peter earned my business with his professionalism and attitude.

Great place to get vehicle serviced. I was in the Truck side of service and the Advisor Rochelle was very nice and attentive. In and out no problem and the technicians are second to none. Great bunch of guys.

Very happy with the service from Moe and Kyle. Communication was great, and we were kept up to date every step of the way. Could not be any happier. Thanks again Moe, we are very pleased with our new vehicle!

We bought a new Ford Edge from the Sales Manager Chuck. He was incredibly helpful throughout the entire experience. We love our new car and couldn’t be happier with the excellent customer service we received!

The best customer service, hands down! You will never be disappointed dealing with Petrie Ford! I have been buying my vehicles from them for the past 10 years and I won't go anywhere else...customer for life!

Stuck with F350 with 70 km shut down due to sensor, 20 minutes fix, but need Ford to clear code. No return calls or emails for appoint. Very disappointed after buy 2 vehicles there. First time for service.

The team at Petrie Ford were amazing. My salesperson Ryan Watt was knowledgeable about the vehicle and options I was looking at, he was friendly and made my experience a positive one. I had shopped

Amazing group of people. Always there to help and follow up. From sales to service the best and I have had over 6 Vehicles from them. They treat you like family Special thanks to Claude and Lisa

Do yourself a favour and read all the one star reviews. I purchased a car from them and out of 8 weeks it's been off the road for 4. I would strongly recommend you buy from another dealer

I purchased a used F-150 from Petrie. I dealt with Mo and Tiffany and the whole experience went smoothly and both were very responsive throughout the process. Very happy with my purchase.

Great Service Sherry at Petrie is wonderful to deal with! She informed me what was wrong with my Truck and when It was ready to pick up . Great Dealership and great Staff overall …

So awesome. Got us in for service quickly (we were from out of town and needed a next day oil change) which was fantastic. Day of the service was quick and so reasonably priced.

Awesome staff with great communication and customer care! Brought my car in to get detailed with their Best package and I picked it up looking better than the day I bought it!

Purchasing a vehicle there from Dan Dundon is great. Their service department? Not worth it. I took my brand new 2020 vehicle there for an oil change and tire rotation. I

Sales staff was extremely knowledgeable and the transaction was very smooth start to finish. Finance manager was extremely helpful explaining warranties and conditions.

Picked up my Bronco on Thursday and I am so in love with it. Huge thank you to Chuck, Muhammad, Nathan and Lisa for all your help with purchasing my new ride.

So big.... Lots great to say . Detailed work kept me informed during the whole process. Out was a very good experience.. Highly recommend Petrie Ford Service

Great customer service from the moment I walked in the door at Petrie Ford! Being a first time car buyer / lease I could not be happier with my experience

The Petrie Ford experience was smooth and seamless. The attention to detail from start to finish was impressive. I would highly recommend this dealership.

I bought my car from Petrie Ford in 2015, and have had it serviced there ever since. The staff and service have always been excellent.

Awesome staff at this location thank you Sherry and Brent. Fixed my son up with an amazing deal for his transportation to collage.

Ken did a great job looking after us! We love this car. It is a perfect size and it’s gorgeous to boot!

Dealership experience was great. Order time frame was just shy of 1 year. Very happy with the purchase.

Excellent service, they find for you the car that you were looking for and finance options

The best dealership in town! Great service department and great sales team!

That is a no parking at any time BIKE LANE, not a Petrie unloading lane

Just came to pick up a truck that a co-worker had in for an oil change.

Customer service very nice. Suggest solution before to start repair

Nice dealership. Staff were knowledgable and helpful. No stock!