***Absolute Robbery***Unprofessional and false charges on the credit cards. They were charging my credit card form last 3 months even I requested to freeze my membership. If one requested freeze why the freeze goes away? Just so they can charge people. Not even a single courtesy call, just a dirty business to rip off people. No doubt instructors are nice but the way business is running that’s very bad. Lost a loyal 4 year old customer just because of 3 months unfair charges. I read someone’s review (Brianne Massie) the same experience with me as well. Owner need some serious input to the Business and stop this unfair charges. I feel like sending them a legal notice. If someone ask for the freeze the membership that should be freeze until the person ask to remove it. You’re charging anyways for the freezing but I guess they want more. There are definitely other gym options. You are going for the body at this place they’ll disturb you mentally with unfair charges. Whoever provide credit card info here please keep an eye on your Statement.

The was a really bad experience. My wife was a member of Orange Theory Fitness. When she went to her first fitness class, She had pain in her leafs. I know this happens to everyone so my wife got a doctor note then she went to them and told them to freeze the account. After a few weeks she had more pain so she went to them again to tell them that she does not want to be a member anymore but after a month I Noticed that they kept cutting money every month when we told them that my wife does not want to join anymore. When I went to them to tell them about this the manager told me that they can’t return the money. Then I also asked them and I told them “well if you can’t return the payments, can’t my wife come back to do the classes that she missed?” They said no to that too! This is very bad!

The facility itself is quite nice, with a sectioned off room where the magic happens. Outside of this room, you’ll find the front desk, washrooms, showers, and some benches for pre/post workout lounging. Inside this room, there are 3 major stations, which is pretty standard across Orangetheory Fitness company-wide. These stations include treadmills, rowers, and circuit stations. At the circuit stations, they have a few different pieces of versatile equipment to work in plyometrics, weight training, and stability training. The lighting is quite dim and the music is nice and upbeat inside the fitness area, so this creates a really cool atmosphere to workout in. This is a good class for most people, but I could see scaling obstacles that could be hard for some trainers to overcome.

Like other reviews have stated, this location lacks proper communication. After the “circuit-breaker” freeze was lifted my account was charged for two months membership which was not used and I was not contacted notifying me the freeze was lifted. Brianna, the studio manager refused to take my call for 5 days until she finally called me back. She was rude, talked over me and did not care that I wasn’t receiving emails nor offered a solution to the unexpected charges. I’ve been a member for almost 4 years. They could care less about loyalty and only want your money. She also would not give me the phone number to her regional manager which tells me she knew she was in the wrong. I’d recommend dealing with the Sherwood Park studio or using a different gym all together.

When I first signed up for 5 classes packages. Was told someone should be calling me regards how it works during covid if we need to sign up online or phone in for reservation and they didn't bother. Nobody did to bother to explain the details when it expires. I had to ask them. When I finished the classes, a month later. They kept on calling and calling looking for business. Never will I recommend for others. All they care about is your money. Pressuring you to buy their packages where they are way too expensive and their technology board wasn't working for that entire month when I was there. Why should I pay such a hefty price when the technology isn't working to show you the exercise moves. Good luck finding business.

Workouts are always different and refreshing, same with the trainers! They're all motivating and supportive in their own way, I love how they each have their own style. When I didn't know exactly what I was doing, the trainers are right there with you, ensuring you're doing everything properly and I appreciate the support they provide as they oversee 15-20 people each time. The staff at the desk are always extremely friendly and approachable. Any "issues" I had with billing was resolved instantly and smoothly. Big reason I like coming to the gym is because of the friendly atmosphere and I think that's because of their staff! Great workouts & great people :)

Classes are good and definitely push you but communication is terrible here. From the very beginning (mid 2019) untill a few months ago I always felt like I needed to send 2 follow up emails to even get a response to my first one which is very frustrating (before and during the pandemic). That is definitely the biggest downside they have at this location, being welcomed in and celebrated for fitness achievement depended on who was working. They also said they would call when my membership was done just to talk about my experience but instead sent an email that said great talking to you today …” when I hadn’t been in the studio for a while.

I was interested in going here, but after a single inquiry I have had nothing but harassment from their staff. For the one call I made to them, I think I've received at least half a dozen calls back from there. WAY TOO PUSHY! They will never see my cheque book, nor a kind word from me as long as they keep up this "marketing strategy" of harassment. As for the facility itself, no comment, no idea. We didn't get that far along in our relationship before I was bombarded with red lights of reasons to stop before we even started. Seriously, show some respect and some restraint. You come across as far too desperate.

Easily the best value for money in the city! Where else can you get 1) A strength & Conditioning workout 2) A High level cardio workout 3) A pre-planned routine every day of the year 4) a Certified Personal Trainer at EVERY session to help keep you motivated and prevent poor form and injury! I highly recommend OTF - in particular this location. Location Manager Brittany runs a great ship, and maintains a family atmosphere. PS - If you get the chance, book a class with Coach Becky. She's down to earth, motivating, and drops a great joke here and there to keep it light! Keep up the great work guys! Love it!

I am updating my review from 5 stars. This was a great studio until I wanted to cancel my membership. I was told someone would follow up, no one did and then my account was charged for a payment. Keep in mind I pay $200.00 monthly here. Now I need to pay again to cancel. I thought I had built a better relationship here than this. That's my naiveté. My recommendation is, do not call, they will not take your word for it. Always email. I have been with OTH for over 5 years and it saddens me that for a few bucks that's how I was treated. Oh well. Lesson learned.

Worst experience ever in my life to deal with a business. Very rude manager at the front desk. Called them 4 months ago to cancel my membershio as i never used it for the last 12 months i got charged for. Just got an answer from her we have nothing filed. They have no business sense and just cahrged me another $169 for the next month even knowing that i am not able to come in. Make sure to read through the memership you sign when you regsiter with them otherwise you wont like it the way they deal with you at the end..

I've been coming to this location for over a year and I absolutely love it! The girls at the front counter are inviting, personable and always there to help with any needs us members have. The coaches are motivating, working to help you reach your goals and push yourself. The members are nice and make it feel more like a community than just a gym. The 1-hour class is perfect for my busy schedule and always challenges me because it is always changing. Overall this studio is amazing! It makes having a membership with orangetheory well worth it.

I'm completely obsessed! OTF provides the benefits of having a personal coach to the vibrant energy of a group workout. It's truly unique, fun and the most effective way of working out. The ability to customize the workout to my own strengths and abilities while continuously being challenged and encouraged by ALL the coaches, staff and members has completely changed the way I feel about working out. OTF makes me strive to be a healthier and fitter me. I can't imagine starting my day without it.

They lie about cancellation they lie about coaches so unproffessional! Its all about money! Some great coaches and people I met but if only you knew what I know! Save your money as they will continue to want more and more! Please watch your accounts! Again its a franchise and all they see is $$$$ Its disgcusting and sad! Gave it a 2nd shot to only them ending my membership because I questioned some things! Lots of false accusations here! Please be careful! High turnover for a reason!

I switched over to Orange Theory a few months ago, and I'm LOVING it!!!! It's awesome because you can go at your own pace, and it's so effective. I love the coaches and staff at Ellerslie; they're welcoming, friendly, and the coaches push you in such a good way to get out of your comfort zone. Yes, it's expensive, but worth every penny, especially if you don't have the motivation to push yourself at a standard gym.

This location has some excellent staff that are super friendly and helpful! I've been going to OT for a couple years now and I was admittedly a little hesitant to try out this new location until I knew it was well established, but they definitely got it together! The coaches are positive, motivating and committed and I gotta mention that the other people that use this location are good easy going people as well!

Very very good fitness .what if you want to cancel your membership at any point they won't cancel it, still charges money from your billing date. Examples are I have a my billing circle every month 16 I giving a notice for cancellation my membership 27 date of month three no 30 day from 27 to 27 there 30 days from my billing circle. So I am still paying money without using. Careful before agreement signed.

Front desk staff and Coach Kate were very welcoming and helpful in getting me ready for my first class. Coach Kate was very supportive and helpful during the class to ensure that I was performing the moves correctly and that I was listening to my own body for cues to ensure that I did not over extend myself. I felt welcome and supported. Workout was very challenging, but exactly what I was looking for.

I started working out in December and what keeps me going week after week are the coaches. They lead you through a workout that’s finished in one hour, and you get your money’s worth. I don’t feel like I’ve wasted my time and because no two workouts are the same I never know what to expect. Great atmosphere, friendly staff make this location a great place to challenge my fitness goals.

2 stars only for coach Kate. But the management is really bad. I cancelled my membership on time and they still charged me for another month and I found this by myself after few days. If I haven’t checked my account, they probably won’t have refunded my money. Such a irresponsible thing. Anyone who cancel membership here, make sure to check your accounts after a months as well.

Good place, very good staff. The feedback from the heart rate monitor and the big screen allow you to increase your pace. The coaches demonstrate each exercise and then you go. Good rowers, good treadmills, good programs. Expensive, but if you’re looking to spend a structured hour at a studio gym one cut below a personal trainer, this is the best one I’ve been to.

I’ve been a member of OTF Ellerslie since January 2020 and the coaches here are some of the best! The studio has also been incredibly accommodating with membership freezes during the pandemic. Can’t wait until restrictions are lifted to get back in with the coaches and I highly recommend this location to anyone interested in a membership!

one of their staff mistake, haven’t took fitness class. Because she didn’t send me a text to show up half hour before class for some safety orientation. I went there 10 min prior class and they refused me to take class. I told them I haven’t received any message for that. Their answer was “yeah it happens with many customers”

Im from other locations of Edmonton, whenever schedule is not working for me, I got to come here. And it is my second time with Nigel and he has been so great. Taught us professionally and reasonably. After the workout I felt I did homework . Thanks to your hardwork. I wish I can workout with you at other locations

I'm an Orange Theory member from Regina and did a couple of workouts here while travelling. Awesome staff and coaches here. I worked out with both Summa and Chantal. Both super fun, motivating and helpful .The staff were very welcoming and helpful getting me booked in. I will definitwly be back here next time I'm in town!!

Love OT workouts! The staff are welcoming, helpful and knowledgeable. I am learning a variety of exercises to improve overall strength and endurance. The coaching, layered with upbeat music, provides motivation and of course safety and efficiency, that is difficult to achieve on one’s own.

Its a great place to get a full body workout, with a trainer always motivating the class. I like the accountability of knowing I have a class booked and the fact that I wont do it alone, but that a trainer will always be present motivating me to keep going and pushing myself.

I find that the staff, coaches and other members are all great and very friendly. I love that every workout is different and very challenging. It's nice to not think about anything other than the one hour workout at hand. Keep up the great work OTF Ellerslie. #OTFCANADA2018

Lisa and Puneet were super helpful and encouraging. I really enjoyed going there for the first time. They were never pushy about signing up and were very informative about the different options. The only reason I cannot sign up is because I have a home gym at home already.

Orange theory is great! I am taking a small break from powerlifting and needed to keep moving. Although my liking for cardio comes in waves, I have grown to really like it. Every class is different and they have many challenges throughout the year, which I absolutely love!

Quite happy with my experience with Orange Theory so far. Nice to have a coach leading the class and help correct your form and prepare fun different workouts for you. Feel like I get more out of workouts with someone pushing me versus creating my own and pushing myself.

I am completely obsessed with OTF. The best workout that I have gotten, The trainers and team are so amazing and really care about your well being. I would recommend it for sure, no matter where you’re at in your physical health...anyone can start and work their way up!

Amazing place! Coaches are so friendly and helpful! Front desk staff are so welcoming and are always there for any questions or concerns. Thank you so much everyone! You've helped me get my self-esteem back! I absolutely think everyone should try out Orangetheory!

Try this one if you are looking for group fitness classes. If you are really interested to see how their fitness program works, you can try it out their free demo session. This chain is not suitable for people looking for independent workouts or personal training.

Love it here - staff and coaches are supportive and enthusiastic, the workout is fast paced and different every day so you never get bored, there are options for all fitness levels. Also a great class schedule at Ellerslie with a time that works for everyone!

Love the workout here. The front staff are very helpful and you find the best instructors here. Especially,Samantha!!! We could give 10 stars to this particular instructor. Always attentive and gives tonnes of encouragement during the workout. Thanks guys!!!

Love working out here! The staff are so helpful and the coaches are amazing. The workouts are effective, and I've seen a lot of results in a short amount of time. Would 100% recommend it to anyone who is looking to make a major change in their life!

OTF Ellerslie is a great gym to burn max calories and continue burning through the day! The hours are excellent, the staff are all amazing. Worth every penny! Lots of fun, team building events. Great gym overall. 10 stars if I could**********

Workouts are great, but it’s a complete cash grab. Pay almost $200/month and still racked up an additional $100 in two weeks, cancellation fees for classes I couldn’t make it. Just way too expensive. Get a personal trainer, it’s cheaper.

The workouts are challenging but doable. I always leave feeling good about what I accomplished in class. The coaches and front staff are very welcoming and friendly. The safety and sanitizing measures taken in the studio are excellent.

Best workout system by far. Combining weights with cardio in 60 mins is very effective. The workouts change daily so there's no reason to be bored and the trainers and staff are motivating knowledgeable. Highly recommend trying.

The Orange Theory Ellerslie location is awesome! The instructors are so engaging and knowledgeable, the front desk staff provide excellent customer service, and the atmosphere is positive, inviting, and inclusive! Love it here!

You have to come try this! The coaches and staff are absolutely amazing and help you meet your goals. I can’t say enough. I have some limitations but the coaches have managed to help me meet my goals! …

I've been a member for a year, and I absolutely love it! The front end staff is always welcoming and friendly, while the coaches are personable and knowledgable! The best OTF studio in Edmonton!

The workouts are fun and different every time. The trainers and staff are awesome. I lREALLY like that a trainer is included in your membership fees and os there to push you or leave you be.

Great studio with lovely staff. They always make me feel welcome and make sure to remember everyone's name. Workouts are tough, but worth it. I love that the workouts are never the same.

Just wanted to give Front Desk staff member Dee at this location a huge shout out!! She took such good care of me the very first day and first thing in the morning at this location :).

I appreciate that the coach is there to push me harder than I would push myself. The music is motivating; the gym is clean and they follow protocols to keep everyone safe.

Great workout that fits in both weight/resistance training and cardio training. Coaches will motivate and assist you if you need to modify. Highly suggest you try a class.

The workouts are intense but rewarding. I especially love the team here! It's been a great experience so far & thank you Brittany for always being warm and helpful.

Great place for the healthy lifestyle. Exceptional coaches, friendly staff and modern infrastructure provide you pleasant experience as soon as you step in.

Great gym for a HITT workout. This is my first time doing “group” fitness and I would recommend. Their trainers are highly trained and very motivating.

Great workouts. Great staff from the front desk to the coaches. Brittany is very helpful and takes special care of clients. Ryan is my fav coach.

I love Orange Theory. I feel great after every workout. It's pretty pricy and I wish there were a few more class times but im otherwise happy

We love Orange Theory and am so glad we joined. Friendly and knowledgeable staff and an awesome workout in an inclusive atmosphere.

Best 1hr workout, it's fun, and I love all of the 530am trainers! Can't wait to try other locations as well

Great Place. Staffs are super friendly. Coaches are very knowledgeable and skillful. Keep up the good work!

Best 55 mins workout, no need to spend 2 hrs in any other studio. Safes lots of time with best result!

Love the workouts! Love the Coaches! Love the sense of community with fellow members!

Best culture and community! Love the workouts, coaches, staff, and management!