Poor Service and Dismissive, Poor advice! I went, to remove a simple Master Lock Pin Lock/regular key but was told it was not possible “before even attempting to open the lock”! It was suggested that I should go to a car collision shop and have them remove the lock with a blow torch! It felt dismissive but who was I to say?! So after Listening to their suggestion I was asked “Why” by the car shops Go to a lock smith. In response to owner below! The owners comment below are FALSE! There were at least 2 PEOPLE IN THE STORE AT THE TIME ! Both at the front of the store and NO OTHER PEOPLE (clients) in the store! The lock was a year old! Had a specific cover on it to protect from rust and which he actually moved aside in order to look at the lock! There was no rust and Never did he make ANY mention that this could be a issue. Nor did he say he was alone in the store and couldn’t do it....(because HE wasn’t). And finally It was understood the lock would be unusable and that I could replace the lock! Instead of a simple apology Mike, your option was to make excuses. The only sorry was that you received a poor review! I’ve lived in Oakville since 1985 so I know how long you’ve been in business, and it was the reason I came to YOU! The arrogance and false response solidifies my review. Review Cont’d I went to Superior Lock and Safe in Oakville and not only did the fellow pick the lock and remove it in exactly 1 1/2 minutes, but managed to spot my keys in the Wheel well, sheer fluke.....and “Did not charge me” Now that is Service! “Oaktown Lock and Hardware” I DO NOT Recommend, dismissive, poor service. Maybe you’ve been in business so long you forget How to treat your clients!

This is a long overdue (well 2 months overdue!)! 5 Star rating for Oaktown Lock & Hardware. My house key got stuck in the front door one Monday morning & upon calling the store, Mike immediately listened to my concerns & was able to easily identify my poor quality (big box store brand) door lock & had me come in to the store to choose a new door lock & arrange for installation. Upon arriving I was immediately helped by Mike again, and he gave me a very good chunk of his time to explain the different types of door locks he had in store (many styles/finishes to choose from). He was able to arrange installation with his colleague for later that morning which really helped me out. The man who came out to install was also great & I felt that for once we were getting a proper, solid, front door locking mechanism after years of cheaply made, wonky/faulty door locks. ...Opening & closing our door is now oddly satisfying!! :) Thank you Mike & all at Oaktown Lock for saving me that day, and for the genuine service, friendly conversation & small town feel that only an independent family business like this can offer. -Samantha S.

So amazing to experience a store operating with honesty, integrity and customer service. I stumbled upon this store when I happened to be looking for one specific screw for a lock for my parents house. The owner not only knew the exact size and type of screw that I needed but then offered to cut the one he had available to size so that I could use it. When I went to pay he wouldn't let me - giving it to me for free. When I told my mother about that she told me it happened to be the same store she went to, to get two spare keys made for her lock and the owner asked why and when she told him, he suggested it was probably a battery issue and she could save money by just getting one spare key rather than two and just changing the battery. (It was a battery issue) In both cases it wasn't a monetary issue - we can afford to pay for a spare key or a lock screw, but the way the owner acted - with integrity - solving a problem, rather than trying to maximize his own profit. Need more people to do business this way.

Awesome place! Highly recommend for the awesome customer service, fair pricing and the friendly dogs. I was doing a home reno and looking to replace all the interior door hardware. After looking at the big box stores (no customer service, no knowledge, limited stock) and a couple of high end hardware places downtown Oakville ($400 for a door knob...!), someone recommended Oaktown Lock & Hardware and I'm really glad I came. Mike the owner is super friendly and knowledgeable, and steered me in the right direction. As Oaktown supports the products they sell, they only carry the best - Taymor, Schlage, etc. Oaktown is a multi-generational family business and it's important to support local small businesses, like this one, that provide excellent products & services.

Highly recommended - and appreciated! We needed a new front door lock ASAP since ours broke! I contacted the staff outside of business hours on the weekend and could not get there on Monday until closing time. (Staff was willing to stay after hours to accommodate me!) I was grateful to get lots of info over the phone and by email about the new locks recommended by Mike. We were able to book a service call for first thing the next day and had a fabulous new lock installed. It's a real time-saver (and sanity saver) shopping at Oaktown Lock & Hardware. The staff know their stuff, they stock great products and provide very friendly and professional installation service! (Meeting the dogs in the shop was a welcome bonus!)

I have never in my life has such a disgusting experience in any retail store. I brought it two keys from the condo I just purchased and asked for some copies. He took one look and slammed the key down on the table dismissing me. He started yelling at me and shooing me. An agressive and almost abusive in his behaviour made me, a young woman, scared to be there. The only reason this review gets even one star is because I feel so sorry for the young man that works there. He apologized profusely. Obviously this is not the first time. Other customers on the store told me that he picks and chooses who he is nice to. Clearly a misogynistic man. I am still in shock with how he treated my poor mother and I.

I had a blank key I bought for my GM vehicle, I had it cut at the dealership and was convinced it was fine when I programmed it to start the car. Only to find it wouldn't open the locks. I took it back to the dealership and they shaved it down a bit but it only opened the door and not the trunk. Some research online led me here, the closest locksmith with an actual shop. The locksmith was unsure if he could salvage the key, he spent less than a minute on it and to his surprise it was fully functional! Very helpful, very informative, a nice dog came to say hello. The icing on the cake, he didnt even charge me. Just said he was happy to help.

This is a Mom and Pop style hardware store with the kind of wonderful old-school style customer service you don't see often anymore. The small human that was with me when I went in was also delighted to find two (well behaved) dogs in the store, too. I was after a particular ant bait that I couldn't find anywhere, and Oaktown Lock & Hardware had it, and it even cost me several dollars less than the ineffective ant bait I bought at the big box store a few days earlier. Lower prices, better products, better service - I'll be shopping here first when I need something in the future!

Needed a Storm Door Latch. Friend suggested Oaktown may have the part. Called location and they advised they on limited hours due to curbside pick up restrictions but could help if I got there by 4pm. Arrived at location Gentleman answered door and had part waiting on counter. Fantastic Customer Service. Great to be able to support a local business during these difficult times. Big Boxes are taking hours or days to provide items yet I had part in 10 minutes. Highly recommend Oaktown and hope more people support small local Business. Keep up the Great work.

We have been customers at Oaktown for over 30 years and 3 generations of family ownership. We recently decided to upgrade to a keypad lock and Michael ,the son and new owner, provided us with outstanding customer service. You cant get this expertise or service at a chain or big box store. Michael recommended the hardware and brand that best suited our needs and saved us a bundle. Cliff, the locksmith, was on time and very efficient. He also took the extra time to walk us through the operation and features of the keypad. Many thanks, Michael Paul

Cody, our locksmith sent by the company, could be a role model for what you want in a service person. He was polite, very professional, pleasant, thoughtful and knowledgeable. The company advertises being a family owned business, which I always find to be a strong positive. The man I spoke with to start the re-keying process (possibly ‘Mike’ - the grandson) was very polite and sympathetic to my plight- I needed locks changed quickly and Oaktown exceeded my expectation. Thank you Oaktown Lock & Hardware for outstanding service.

This shop is a jewel in Oakville. Every time I go there I am so impressed by the professionalism and courtesy shown by the employees. They have a solution to every lock problem you can imagine. They have a great selection of high quality door handles knobs etc. Everything you might need for a kitchen reno! I like to browse around.... there is so much interesting stuff!! It is always a pleasure to go there and the prices are reasonable and fair. I highly recommend this place for your lock and hardware solutions.

What a great day! Thank you SO much for sending over a horrible human being to my place of work. Treated me like absolute garbage. Embarrassed me in front of everyone. Called me a liar. Saying he didn't care. I was wrong. I was making things up. Throwing things around like a child. If he's unwell... he should NOT be working. People should not be treated like that. You made me feel so horrible. I should not be feeling like this at work. When all I needed was help with a lock. You lost my business.

I highly recommend this great, professional, and honestly priced service. Unlike the key-making machines you'll find in big box stores, the team here are real professionals. They offer a large variety of looks and I am extremely pleased with the results. I believe that it's important to prioritize our local small businesses, like this one. Thank you once again for providing such excellent service!

Snapped a key at site it was the only key that opens many locks on-site called a locksmith in the area and after sending pictures told us it was impossible to cut a broken key like that. Then called this place explained the situation and he said come to our location. Was in and out in 5 mins with the key and 2 spares. Unbelievable service and a friendly dog. Can’t thank these guys enough.

I needed a key replaced and went to a major hardware store they cut a new key but it didn't work. I went back and they cut another key . I was the same as the first one. I gave up on them and went to Oakville Lock and Hardware and they cut one in less than thirty seconds. It worked perfectly. The cost was the same. Goes to show ... go to the experts to get things done or fixed.

Here is to a 5 Star Review. !! Oaktown Hardware in Oakville is a well run family business. A little gem that outshines all the big box stores. You will not be disappointed going there. It is worth the drive to Kerr and Speers Rd. Thank you Oaktown for your continuous excellent customer service. You are indeed the experts in your field.

Great customer service and very helpful. Needed to replace the tumbler on a vintage mortise door lock. Able to identify an source a new tumbler for the lock. Reasonable price for a specialized part to be ordered in. Would recommend this supplier. Other customer that needed an on site call was in the store and she also was very happy.

I highly recommend Oaktown Lock & Hardware!! Mike is very quick to respond! He replaced all our door knobs inside and outdoor. He ended up spending a good amount of time fixing the alignment of the doors because the builders did a terrible job putting the doors on. None of them closed and now they're perfect. Thank you so much !!!

Such an excellent experience getting my key cut here. Friendly and quick service, pricing was excellent and the friendly dogs on site were an added bonus! Would definitily suggest this location to anyone. Forget other commercial places for cutting keys, come here! Save some money and support a local business!

A family run business that actually cares for you in an extremely personal manner. Incredibly knowledgable and helpful with any need. Always in good hands with father Norm, and now with son Michael coming up in the business, I know I will be in great hands for many years to come with any locksmith needs.

Excellent Installation and Amazing Customer Service Mike did an amazing Job with fixing an existing install of my lock, that was done by another locksmith. I would highly recommend and trust Oaktown lock & hardware to do the installations. Mike is professional and very knowledgeable. Job well done Mike!

I've been meaning to write a review since I went here to get keys cut last month. Oaktown Lock & Hardware was recommended to me and I'm glad I stopped in! It is a quaint family owned store! The owner is very helpful, friendly and pricing was great. I will definitely be coming back here in the future!

Always get great service and really good advise when I go there. If for any reason they can't help you, they'll know where you can go. Real professionals know when something cannot be done, or when they can't do it. They will refer you to someone else who can(Even if it's their competition) Thanks!!!

This place is awesome!! I forget the guys name but he is incredibly knowledgeable and great to deal with. There are 2 very friendly dogs that hang around the shop that always want some good ear scratching. Highly recommend! Also, the only place that I've found that can duplicate mailbox keys!!!

Couldn't find a part I needed to replace on my front door entry set. Even though they don't carry the brand, they still had the part I needed. After a few quick questions, returned from the back with the exact part. So glad I stopped by while I was out today! Will definitely recommend.

Walked into the store with my husband today to get a spare key done for my apartment. Just loved the fast service.. we were in and out in like 2 minutes... the person at the counter was very friendly and helpful and the shop dog was super cute... will definitely recommend this place...

The installation of all the new locks was done by Cliff Windsor. Very skilled in what he was doing. Prompt and efficient, work was impeccable. Friendly happy disposition. Fair in the pricing. Would recommend this installer and Oaktown Lock and Hardware in a heartbeat.

I went to this store after visiting a few big box stores who could offer no solutions to my patio door lock problem. The owner dealt with the issue quickly with a minor alteration to an existing part. I installed the part and it works perfectly. Highly recommended.

Excellent customer service at a reasonable price. Mike the business owner is courteous and very knowledgeable. Roger, the service technician is punctual and highly skilled. Very satisfied with their work. I will keep going back to support their business..

Such a nice experience. Very affordable price on key cutting, and while I was there, I had several questions for him. And he was so polite, a real pleasure to speak with. Honest and personable. Will definitely be coming back if I need my lock replaced.

My first time at Oaktown lock, was recommended come to see Mike, had my key rekeying Mike was friendly, professional and polite had my key done in 2 min! awesome experience, now i know where to go and for sure will come back again! Thanks Oaktown Lock!

Been a client for years - Mike has taken over the business from his dad and grandfather and done a wonderful job - I love how they specialize in locks and keys and service them at your home or work if that is needed - keep up the good work

Hello Mike, just wanted thank you for the excellent customer service you provided to us this week when we needed our locks replaced due to a last minute emergency. Really appreciated your help on getting our issue resolved so efficiently.

I had lost my car keys and needed spares made. They didn't have my key but promptly recommended other trustworthy businesses that might. They were friendly and professional and helped to ease my panic of losing my keys.

Every town needs a small, family-owed locksmith/hardware store with a great reputation. If you swing by, expect that Mike’s two dogs (Marlie and Storm) will also come out and help you find exactly what you need.

Great place with un-beatable prices on keys! went here to get a key copied for my business and they did exceptionaly well for the low cost of only $5.00. I will defenetly be renturning her for future purposes

My experience with Oaktown Lock and Hardware has been great. Staff goes out of their way to be helpful and are very knowledgeable. Store is well stocked with a wide variety of merchandise.

my go to spot to duplicate keys. they never fail to duplicate my keys that other common place(home depot, walmart) might not be able to. the people are friendly, and the dog too! :)

What a great shopping experience! Michael was so knowledgeable and friendly, and a huge help in choosing the correct door hardware to update the many doors in our home. Thank you!

I have this old European lock. Called Lockhut first time, the technician spent 1 hour couldn't figure out. Cliff came in 20 mins got it all working. Highly recommend this place!

Excellent customer service! All employees were knowledgable and attentive; they helped me find exactly what I needed. I will definitely be returning to this family-owned store!

They were great in assisting with choosing a new front door handle set and showed us how to install it ourselves. Very happy with product, service and end result. Thanks …

Oaktown's customer service is excellent. They assisted me in navigating an issue I was having with a lock. I highly recommend them. They are prompt and professional.

Excellent service, just in time, they repaired with a new reprogrammed key for my Honda civic and at a good price!(note: dont go to honda dealers) Thank s Mike

Amazing store. Always so helpful, great service and always knowledgeable. When it comes to individual help, forget big box stores these guys know their stuff.

Came to buy a door knob as the new I got thought didn’t work, but the guy was so helpful and taught me how to fix it! I’ll come here for any key issue!

Mike was very helpful and great to work with! Very happy to support a local business who has great customer service and quality product. Thanks again!

Had a keyless wifi lock system installed today. Best prices and advice in town. Install was completed quickly and no mess left behind. Thanks again!

ASK MIKE to open a sentry safe he gave me an LINK to open it myself FIRST if i had trouble , he gave me a very reasonable quote REFRESHINGLY HONEST

Been getting our keys cut forever from this place, well stocked family run shop. I always recommend them to folks. Knowledgeable staff as well

Fantastic Service, Always a friendly environment, great prices- a truly great experience from start to finish- Everyone is very knowledgeable!

Fast, reliable, knowledgable and helpful - great business, highly recommend. Lots of other hardware, bolts, screws etc also available.

I had great service today at Oaktown Lock and Hardware. I highly recommend this business...They are knowledgeable and very helpful....

Absolutely wonderful! Arrived on time, no mess and completed work efficiently! Very friendly and professional! Would highly recommend.

Great services, professional, accurate, excellent customer care, they gave me best fit to purpose solution that saved me hundreds.

Got a mail key done here, didn't fit the first time but the second time was a charm. Quick, easy, and efficient. Very affordable.

I needed some copies made of my house key. I was in and out in a few minutes, and there was a lovely store dog named Lucy!

Fast service, friendly staff, but the best part was the welcome wagon at the front entrance ( 2 very sweet dogs )

Went in to get a motorcycle key copied, had no trouble getting a spare made. Fast friendly service.

Loved stopping into this family run shop. They were great guys who offered amazing service!

Top of the line products and great customer service , what more could you ask for.

Unbelievable service and Mike is extremely knowledgeable. Highly recommend

Mike is extremely helpful !! Great customer service, and great pricing!

I enjoy supporting family run businesses. Much personalized service!

These people know what they are doing and the service is excellent.

Vast selection of safety equipment and tools to safeguard your home

Thanks Mike for always providing great service and keys that work!

Fast and great service, friendly staff members, super cute dogs!

Great friendly staff. Fast service with precision key cutting.

Great and fast service, was in and out in less than 2 minutes.

Excellent service and very friendly and knowledgeable staff

Super helpful and friendly locksmith. Highly recommended!

Quick and reasonable for making duplicate keys.

Absolutely fantastic service and great price!

Great service, very knowledgeable, cute dogs!

Got a few car keys cut here worked perfect

As professional as always. Thank you.

Quick and efficient. Friendly staff.

Very helpful over the phone. Thanks!

Great business really helped me out

Excellent service...love the dogs

Great service and quality work!

Great people. Vary helpful

On time and great work.

I like the store dog!

Always have Product.

Great service!

Good people