Midas Car Service: High prices on replacement parts and non-performed services - They charged me $ 362 more for replacement parts than the market value. - They did not perform the engine wash service as they told me (and who knows what else) - They did not comply with the committed times. My experience in detail: I came to live in Sydney from Melbourne in June, so I was looking for a reliable mechanic to service my car, the only previous owner was a rental car which always did the maintenance with his logbook. Two local friends recommended Midas to me, they trusted the service they offer at an attractive price ($179). I scheduled a visit for a Friday, but they called me to leave it on Wednesday at 8 am, they told me they would have it ready at noon. At 2 pm I still didn't know anything, I called and they told me they were just going to scan it (I took it early and lost my morning for nothing). At 3 pm, Moe calls me and tells me that the car, apart from the service they performed (oil and filter change), throws errors in coil no. 4 and that therefore he recommended me to change all of them, and that I also needed to change the brake fluid, and it dictated the following service values: $ 88 Brake fluid (include "free" wash) $ 136 "Platinum" Spark plugs (4 x 34 ea) $ 476 Coils pack (4 x 119 ea) $ 66 Coils/plugs replacement service charge $ 120 Cabin filter replacement (or pollen) $ 179 Service (Oil & oil filter) My father is a mechanic and I know that platinum plugs are high quality for extra life and therefore more expensive. I asked him if I could change them for cheaper ones, but he said no, they were "special" ones that my car used and had no choice, so I agreed. I had already thought about changing the cabin filter and I knew that its cost is only $15, the change is simple like adding gasoline (it is removed without tools from the passenger side feet) so I said that I was not interested, And as I was urged to have the car to work (as a food delivery man) I had no choice but to tell him to do the work to have the car to work as quickly as possible to work. Moe told me he would be the next day, "early morning". The next day they told me just at noon that the car was ready when I went to pick it up, Moe attended to me and asked him which "Platinum Spark Plugs" they had put in, he changed the story and told me that "they were not platinum, but that a little longer than the normal ones, and that's what they called them ". How his answer caught my attention, I asked him about the brand of the coils to which he replied "I have no idea, I don't remember", being that he himself requested the spare parts from a supplier the day before. Finally, I asked him to deliver a ticket with the details, while he was doing it he told me that they had supposedly changed the cabin filter and done a "free" engine wash, and he gave me an additional discount of $47. However, I cannot give myself any details other than the brand of spark plugs (NGK) that he himself wrote on the ballot. The same week the battery in my car died, when I went to buy the new one I realized that the engine had not been washed. Since it was the second lie after the spark plugs, I quoted the parts (with the VIN number, so the recommended parts for my car) and they were all much cheaper, Midas charged me an extra $362 for the same or worse parts. Upgrade: A week after publishing this review I was contacted by the franchise's Support Manager, who, concerned about improving my experience at Midas, offered me a refund of the $ 362 difference in spare parts; good post service from the franchise.

I dropped off my car in order to get a quote for a blue slip and a few repairs that would be required for the slip. It's an older model and I initially said I only want to have a budget repair, and do the bare minimum in order for the slip. The team had my car for 4.5 weeks and I had to call 3 times a week in order to get updates at which point I'd be shaken off the phone by someone who "didn't know what was happening with it". After realising that I was not going to go through with the full suite of repairs, my calls were no longer returned, and I'd only asked to have my window (which had the electronic component broken and it was stuck down) to be manually put up as the only work done on the car. The day the window was put up I was called at 4:30pm on a work day and told I had to pick it up before 5pm that day as they no longer had room for it in the shop, and if I did not it would be put out on the street with the key on the tyre for me to pick up when I was available. After organising a friend to pick it up they picked up to see that the entire interior of the door had been pulled away and not re-attached with the screws thrown onto the seat and was told by the mechanics they wouldn't reattach it as they were closing soon. Im utterly appalled at this service, as soon as the team realised they were not getting a large bill out of me they maliciously targeting my car giving it back in WORSE condition after 4.5 weeks of having it. Below a photo of how they left my car.

I cannot tell you how grateful I was for the experience I had at this garage. Every year, I dread getting my car serviced as I never trust what I am told, and always seem to pay a fortune on the service when I am told that the car didn't need anything done. Last year, my car left another garage in a worst condition than I took it in . The car camera wire had been cut and the wires were left exposed and sticking out, the light that I asked to be fixed was not fixed even though I was charged for this, there was a random bit of plastic thrown into the foot-well that I had no idea where it had come from... and I still paid a fortune and have no record of it in my log book so am now left with a gap. The gentlemen that looked after me at Midas Woollahra on the 10th and 11th June were friendly, professional and fair. They helped fix all of last years problems (or pointed me in the direction of someone that can), done a thorough check of the car and called me to let me know of any work that needed to be done before they carried it out. They were so kind, and I felt confident in what they had done. I know this seems like basic service, but I have been getting my car serviced for 10 years, and this was the best experience I have had with one. I normally feel quite clueless and intimidated, and just end up paying a fortune for work I have not agreed to. I will definitely be returning to and recommending these guys. Thank you so much again!

Brought in my old Camry to service for the first time here with a feeling of being ripped off by the guys at East Gate 6 months ago. The first staff fixed my flashing back light in a minute for free upon booking. Another mechanic even noticed me looking for a cup to get water and brought me one while he was on phone. I don't have mechanical experience enough to justify their conclusion on my car. But from that hospitality I know I can trust these guys. After all they charged essential fees for what they did. No bullshit shocking quotes. Just wondered why they asked to bring the car in by 9 am but only serviced it in the late afternoon?

Midas Woollahra were awesome. Mo was very transparent with all of the work that my Jeep required and I felt pricing was fair & reasonable. I went in for a service and had just hit ~50,000km so there were some parts that required replacing etc. The work was all completed within 24 hours (including ordering the bespoke parts & labor). For a “chain” mechanic, the Team at Midas Woollahra treat you with the exceptional service you’d expect from your local neighborhood mechanic. Thank you to Mo & the Team

When I needed my brakes fixed as well as a full service, I chose Woollahra Midas because Moe doesn’t make me feel stupid for not knowing anything about how my car runs. He calls before doing anything because he listens to me when I say what I can and can’t afford. Most of all, my car’s repairs are always done above and beyond the average mechanical repair level. If you don’t go there, you’re doing your car a disservice. Midas knows how to take care of your vehicle like it’s their own.

Have taken my car and van here for a good few years. Just returned from an extended stay overseas, had an issue with my van, slow puncture, and a Friday arvo no less. Popped in to see what could be done and when. 20 mins later I'm out of there with puncture repaired. Not too many places look after their clients like Mo and staff, which is why I will continue to use them in the future Cheers guys Pommy Phil - VW Transporter

Mo & Nic are like family who happen to be professional mechanics. They’ve been looking after my cars for years. Thorough, reliable, trustworthy, fair, polite, professional… they always perform quality timely work with a smile. I never have to worry my car is in good hands peace of mind every time…they are aware & sensitive to my car’s history which is another bonus in customer care & service. Highly recommend to all

Back in March I was visiting the SCG for a conference. I returned to my car and realised my tyre was flat. I had a small window of time in between sessions, so I thought I’d try to get my tyre fixed somewhere nearby. I called Midas and they said to bring it straight in and they’d take a look. They fixed my tyre on the spot and I was able to get back to my next session in time. Thanks for looking after me.

Great customer service and easy to talk to. With honest opinions whilst presenting options. They detected an oil leak that I didn't mention but knew about. This is what qualified mechanics should do and we're able to advise on. They were easy to communicate with which makes Midas Woollahra easy to do business with. Also cleaned my car after the service which I also helps!

Driving through eastern distributor my flat tyre emergency light went on and had to immediately lug my car to Midas at 530pm on a Wednesday. Mo and Nick were excellent and pulled out the nail from the tyre within minutes. Highly recommend their services. Thank you for you help guys, I really appreciate you doing it so quickly for me.

The Midas Woollahra team went above and beyond to squeeze me in and help me with a quick check over of my car, water and oil before a big trip. They made me feel comfortable in asking for help, and didn’t charge me for anything extra at all. Very friendly service, I will definitely be back. Thank you.

Highly recommend! We have recently had two of our cars serviced here (one recently purchase second hand car and one prior to selling). In both instances we felt Nick and the team were very honest and fair regarding pricing and did an exceptional job! Will definitely be coming back here in the future.

One of the best car service I’ve received! The team at Midas, especially Mo, was very helpful, efficient and experts at what they do. They went above and beyond in fixing my car in a short amount of time. They are caring and listen to your needs. Highly recommend their services.

My trusted local mechanic, been a loyal customer of theirs for years! Definitely hit up Mo and he’ll look after you! Always transparent and communicate with you before proceeding any changes. They genuinely care for your car and safety! 10 out of 10 service!

The most trustworthy, reliable and considerate mechanic I've dealt with. Mo is genuinely the most helpful and considerate man, nothing is ever too much and he always puts you at ease. I cannot recommend Mo and his team more highly. Thank you so much!

Amazing Service! The reviews are 100% accurate - a great team led by a thoroughly decent human! Full service, many parts I required/requested, all itemised out and costed appropriately. 1st time customer, I’ll be sticking with this team long term.

I have been taking my Polo to Mo and Nick for years and they are amazing. They are honest and go above and beyond to help every time I see them for small issues and checks to major repairs, and I recommend them to all of my friends. Thank you!

Nick and Mo took my van to work out what was causing a noise, they went through everything and determined the answer. They very kindly did not charge me for this diagnosis which was welcome indeed. I will be using these guys in the future

I have been using Midas Woollahra for many years after trying out various other places all over Sydney. Nick and Mo are simply the best at what they do! Always reliable, friendly and efficient, there is a reason why they are always busy.

My car has never driven better after my service my Volvo XC60 just came out of warranty and decided to go with Midas Woollahra after the great reviews. I’m glad I did! Even got the brakes done at a reasonable price. Thanks Mo and Nick

I have been going Mo at Midas for over 10+ years. I have. Mini Copper S Convertible and the service is outstanding. Highly recommend them. I will never go anywhere else. Thanks Mo, you are a true gentleman. #theconnellconnection

Really friendly guys. Transparent with all costs and happy to talk it through with you without being pushy. Fairly reasonable pricing too, as far I can talk after talking to others. I won’t hesitate to come back! Thanks!!

Headlight blew on my car and took it at lunchtime without booking to be replaced. Mo did a fantastic job in 10 minutes flat despite the trickiness of getting the light cover off. I would definitely recommend these guys!

After moving to the area and not knowing who to trust with my car... we found Mo and Dominic hands down the best, best customer experience and what got me was they were honest !!! Would highly recommend these guys

Fantastic car service by Mo and his team. The customer service and care they provide easily make them one of the most trustworthy mechanics around. I will definitely be booking again with them, and so should you!

Thank you Midas for your expert care of my BMW today. I’m so pleased and relieved to have found such an excellent ‘Service and Repair’ Facility. I would thoroughly recommend to you the Eastern Suburbs of Sydney.

Moe and his team are fabulous, they helped me out and sorted out my Mazda 3 in no time at all. They’re the best spot for getting your rego done last minute and going in for a full service. Totally recommend.

I've been coming to Mo and Nick for about 15 years and have never had a bad experience. They have always been super helpful, transparent and just generally amazing to deal with. I recommend them to everyone.

These guys are awesome! Been going here for a few years they are so reliable, quick and value for money. Gave us free puncture repair too. If you’re in the Eastern Suburbs you won’t find better mechanics.

The guys at Midas were great! I took my car in and had it back the same day. The price they charged was $200 cheaper than quotes from other mechanics in the region. Very happy customer

Fabulous mechanics and couldn't recommend highly enough! Mo is so lovely and so reasonable with pricing and will not rip you off! Definitely visit Mo when you need a mechanic!

I have often been in a tight spot with my old Honda, and Moe and the team at Midas Woollahra have been incredibly generous and quick with their services. Would recommend.

Super friendly. Excellent service and helped us get back on the road quickly as we headed north again. Very appreciative of their excellent service.

I saw Nick and Mo at Midas Woolahra to seek repair of a unique electrical/mechanical issue that other mechanics had struggled to understand.

The best mechanic eastern suburbs sydney. Customer service 100%. You can see why they have so many 5 star reviews. Thank you nick.

Been with Midas with a few cars, Audi's, Mercedes and Lexus over a long time. Service and thoroughness is exemplary.

I’m very appreciate about your help, I don’t know what your name, but I feel very very grateful for your help.

The guys are so reliable, always help me out with the best advice! My go-to for any help/servicing of my car!

Had my Hilux in there recently Mo, Nick and the team did a great job on it . Thanks lads .