BUYER BEWARE! Absolute garbage jewelry & terrible customer service! Do not buy jewelry from this company!! I haven't even had my engagement ring for 5 years and I am diligent in getting it checked every 6 months. My ring is also rose gold, which is supposed to be very strong as it is mixed with copper & pure gold. I have lost 2 diamonds already! Friday September 9th, I had it checked and the sales person told me 8 claws needed to be retipped for about 200-400$. I received a quote for almost 1100$ from another sales person several days later who chuckled and said "it's a very big number". I am extremely careful and take very good care of my ring, so I find it very hard to believe that all 64 claws are worn after only 4 years. The same jeweler who fixed my ring in 2021 is the same one telling me all the claws are flush to the stones so clearly the jeweler Michael Hill uses does not put out quality work or they are scamming people out of money, I'm sure the jeweler gets a cut every time...I've spoken to several other jewelry companies who all tell me claws shouldn't need repair for at least 6 to 10 years. Customer service is utterly useless! Email after email telling me "Sadly I myself, nor our customer service team can provide you the resolution you are looking for as we do not have any discretion with these matters"... what is the point of your customer service then! I am extremely regretful I purchased my engagement ring from this company, I will be telling everyone I know about my horrible experience. Michael Hill has ruined the should be amazing experience of wearing my engagement ring. I am very disappointed in your company and will never purchase anything from Michael Hill again. I have been wearing my ring & have had zero problems. The extended warranty was also never offered at time of purchase. Just another way they scan money out of customers. And having read other reviews, clearly they do not care about giving any sort of decent customer service. Terrible company! UPDATE March 2023 I have been wearing my ring on a regular basis and have had zero problems, I have also taken it to two other jewelers who tell me nothing is wrong with it. So this just tells me Michael Hill and the company that fix their jewelry are completed scammers! Stay away from this company!

Terrible customer service, had an issue with a recent purchase. They advised me upon bringing the item in that I could have purchased extended warranty. I was never told of the option at the time of purchase and asked to have it added, but was told I was 1 day past the 30 days. I asked if it would be possible to have it added as it wasn't offered initially, I was told a manager would contact me. Never received a call, called back myself twice and my calls were never returned. Besides all if this they never called to say the item had come back from being repaired. I found out as I placed another call just over a month after bringing it in, to be told it had been there about 3 weeks. The staff were rude and claimed they had phoned, not sure who they called, but it wasn't me. A manger finally reached out to me, he talked to the regional manager and the best offer they had was the ability to purchase the extended warranty. The store manager offered me a $20 in-store credit, but after this experience why would I make another purchase and I regularly get email offers for $20 off of purchases. Michael Hill, we're happy to take your money, but don't expect anything after that.

Be careful what you purchased from the store make sure you look it over very carefully I bought a watch which I thought was a great deal but could not see very well as I didn't have my glasses so I bought the watch for my son he's at looked at it at home and seen it was covered in scratches that's why the guy sold it to me for so cheap then took it back today boxing date and they refuse to take it back all they had to do was punching the computer refund and they're saying no had to wait until January second then the girl removed one of the tags from the back of the watch and my son said no you give me that back because that can void a refund so be very careful when you're dealing with these people look everything over very carefully and if there is something wrong with your item make sure that you have them write it on the receipt that there was already damages on it and that you have all tags because they can easily refuse a refund and the so-called manager of the store is the one I dealt with and he knew damn well there was obviously something wrong with this watch

Obviously, must of the customers here didn't grant you more than one star because of so many reasons, disrespecting, ignoring, insulting, and humiliatingly clients, giving them the worst shopping experience possible, regardless the bad products quality comparing to the high prices.. These all are because of the sources..When you as a company hiring non correct individuals in non correct positions what more you could expect ? when you have the worst managers with the worst demonstrated working history , who got kicked out of their previous jobs to be hired in your team as superiors, shop managers, and regional managers with ZERO JEWELRY INDUSTRY SKILLS and backgrounds, as many of them used to be waitresses or insurance sellers, or came from telecommunication backgrounds to participate and become the main reason in these creative chaos , again what else you could expect ?! solve the sources first so you'll have it all solved..

I order a necklace from them, they say I'd get it within 10 days. A month later I get it, and it looks horrible, nothing like it looked like when they showed me on their monitor. So then I had to wait another month for them to fix it. All that over a simple necklace with 3 initials on it. Of course, they try give you the illusion that everything is fine and dandy with those smooth talking salesmen. They always say they'll call right back, but they must've only called me twice during the whole two months, I was always the one calling them! And then when it finally arrived, they never called me, I walked in to check if it was there and it was. I made the mistake of paying for the necklace in full right when I ordered it. Once they have your money, they don't care about anything else. Michael Hill is a selfish, unreliable business, and I'm never going to deal with them again.

Pretty awful place to buy your jewelry.... It is quite pricey compared to every other jeweler on the market. The quality of most of the rings my fiance and I were looking at seemed to be lacking. There is one or two nice people, but the rest of them are just rude and judgmental. I called and asked a question, got an answer.. which then someone told me later was wrong, and then I was told later that THAT person was also wrong. Nobody is trained or knows what they're doing. Only saving grace is that after filing a huge complaint, the store manager took me for coffee at second cup to talk about what happened and try to rectify it.

First time buyer at Michael Hill. I purchased a white gold chain for several hundred dollars as a 40th birthday gift. It broke 6 weeks after purchase. When I returned to St Vital, the rep told me that I should have purchased the warranty and it would be $90 to fix it. She said that they “sell several thousand chains every year and can’t go around fixing them for free.” I will never shop here again. I will recommend Appelts though, they fixed it for $40. And they don’t have warranties, they would have fixed it for free if I had bought it there in the first place.

Great experience I only basically go to KP as customer service is great I feel like family not a buyer and staff there is not pushy I can browse without feeling pressured I on occasions brought my client which is challenged The interaction with her was phenomenal They conversed she wanted to try a ring on They allowed her in spite of knowing I not buying My client always stops by there with me and Interacts with staff Customer service is great Prices are great Quality is great Service is great Like family Not pressured Great place to shop

If I could give zero stars I would, I’m so mad. I recently purchased a ring for almost 5.5k it went to get sized. I found out it couldn’t be sized to what I wanted, they offered me a different ring that I don’t like. I asked for a refund and they are telling me I can only exchange. It hasn’t even been 2 weeks, it also hasn’t been sized to my size, I’ve also never actually received the ring. So why not give me the refund. I’ve found a different ring at a different store and I can’t even get it until I get a refund.

Terrible customer service. An engagement ring my husband bought from here broke after 4 years. We brought it in to be fixed and they agreed. 2 weeks later they called and said to pick it up. My husband arrived and they THEN told him they wouldn’t fix it because of a new policy they can’t fix 3 point rings? They not once apologized and also accused us of “cutting the ring”! We have spent a ton of money here and that made no difference to them. We will tell everyone about this bad experience.

Last year I purchased a gold chain, and a cross for it from Michael Hill. It was for my grandson's 13th birthday - and I knew I would have to get something more expensive that would last. The help was so good - I wish I remembered his name - but he was an amazing sales person (At the KP store) and helped me pick out something that would suit the finer build of my grandson. I didnt want something that overwhelmed him when he wore it. He loved it - and I was so thankful!!

never shopping here again, got a bar necklace, don't remember being offered extended warranty and went back 2 months later to get it engraved and a simple clean and was charged just over $200 for it, i told them to send an email if needed to contact me as i work full time and can't answer the phone. no emails, just 2 voicemails, very disappointing

I reserved an item online. Went to the store and the staff I talked with does not know what an online reservation is, she keep on telling me she does not know what I am talking about. Another staff does not know ongoing promos in their store, he told me to show him a proof of this said promo which they should have known from the start.

the one male daytime staff I dealt with for ring sizing .. seemed as if it was his first day on the job. He made it very hard for me to decide what to size my ring at , as I never wear jewelry & wanted some knowledgeable advice.. but there was none to give unfortunately :(

Bought a ring here that repeatedly broke. Trying to get replacements and communicate with the staff proved to be such a headache we just gave up. They all have different excuses and stories and good luck trying to get the manager or a staff member to call you back.

They have been my favorite place to shop since coming here. The sales personal are very friendly, courteous, listen to what you are looking for and not pushy. They're prices are reasonable and have a beautiful selection, out of 10 I give them a 15.

Nicole was very nice and accommodating when a mix up occurred while getting my bracelet repaired. She was very helpful and professional and certainly went the extra mile. Great Customer Service!! Thank you Nicole!

Raegan! That's who you need to see at Michael Hill at Kildonan place. She was so helpful and understanding when it came helping me pick out my earnings...and other jewellery :) thank you so much Raegan.

I prefer Peoples or Appletts but I have bought two pieces of jewelry at Michael Hill and have had no problem with their service. I have had better service at the other two places.

Would like to give 0/5 however not possible. Management is condescending, little to no follow through, and do not back their product up. Do not waste time or money. Go elsewhere.

Rao was really professional I called in the afternoon and he put what I was looking at aside and when I got there he was ready for me I really enjoyed my vist

Raegan and Brittany made things so easy! I needed help picking a necklace for my fiancé and they made the process so effortless. Got a great deal too!!

Bought a piece of jewelry from them less than a year later it needed to be repaired.... the charged me for it.. . Really? Less than a year old?

A must go to for all your jewelry needs and wants. Exceptional customer service.

Over priced diamonds do you really need gems buy a bike!

Rae was very professional knowledgeable & friendly.

Great product and professionally service by Hussain

Awesome selections. Thank you to Tracy & Melody.

Good deals Michelle. is an awesome sales lady

Go see Dana. She's awesome and super helpful

Excellent selection and service was great.

So great got a great bag for cheap