I had purchased a Goldair-2300 WiFi Convector Heater from Blacktown JB HI FI on afterpay on the 28th of May 2023. On Thursday I discovered that one of the pronged plug is broken. I took the heater to JB HI FI-Blacktown on the 12th of August 2023 at around 11.50am. I approached Max sales consultant to help me solve my issue with the heater, but he had no idea what to do so he Called the Manager on duty 'Mitch'. The Manager Mitch told me it is a physical damage and for me to contact Goldair myself or to purchase a new heater. I was in the store for more than 15mins and both the representatives were of no help. My question is what type of manager tells their customer to purchase a new item when I have only used it for 2 months. The manager kept blaming me for the damage and that it was my fault for the breakage. And at no cost will the heater that I took will be fixed or replaced by his department. The pronged plug of the heater unit 1 was broken 2 were still connected to the wire. If it was physical damage all three of the pronged plug would have been dent. Attached to this complaint I have attached all the images. I called Parramatta at 1.24pm JB HI FI the managers approach was so pleasant and nice. He straight away told me to bring the unit and he will either replace it or give me a new one. I have attached my call screenshot in 8mins he solved my problem via call. While the USELESS Manager Mitch of JB HI FI Blacktown is not capable of solving customer issues face to face! JB HI FI Blacktown-Max and Mitch neither of them gave me the assurance that my unit can be fixed or replaced. At 4.13PM I got a missed call from JB HI FI Blacktown and a message that I should call them , I called just to be told they can look into my Heater Unit if I bring it over again. When I left the store of JB HI FI Blacktown neither Max nor the use less Manager Mitch told me that they will be getting in touch with me regarding the heater. I would like your department to see the camera recording. For the 12th of August it clearly shows Max has no knowledge what to do with a customers issue and had to call in the manager 2 times just to inform me that “ here’s GOLDAIRs numbers contact them yourself”. The camera recording me going into Parramatta JB HI FI should also be seen by your department because that video will show not at any occasion did the manager have to be called neither the person who’ was serving me was he confused. He knew what he was doing and I’d like to thank the sales person who handled my problem in Parramatta JB HI FI and the manager did an AMAZING JOB!! For your information I am a student who Is renting, I am struggling to make ends meet. Because of the useless manager Mitch I had to carry the heater to Parramatta Mall Level 5 on the train and it wasnt easy carrying such a heavy equipment. And the useless Manager Mitch expected me to buy another Gold air heater! I have wasted my money for my traveling just because Mitch doesn't know how to handle a customers issue. My advice make sure he doesn't miss any of his manger training because my honest opinion is that he needs to be trained properly. It was a waste of my whole day and my money. And I want my traveling expense to be covered by jb hi fi Blacktown.

Terrible communication between service agents resulted in around 45 mins of wasted time and money. The store manager and another service agent from the BLACKTOWN store were unable to confirm that gift vouchers from a new Telstra plan cannot be handed over at any other store other than the store that I purchased a new Telstra phone plan from. While they kept giving hope that they could get the vouchers transferred, but was all shot down immediately by Matt after 45mins of waiting time. I could not put this complaint in their website because the website is unable to take complaints because it does not allow store post code resolution via a mobile browser. Another area of improvement. While I understand Christmas shoppers to have longer wait times, this is not an excuse for reduced service quality (the very reason people still go in store for shopping over online shopping sites). You need more staff and you need better technology to be able to service your customers irrespective of location of service. That shoddy Siebel system is a disgrace to your ability to compete in today’s accounting and customer service solutions.

JB Failed to provide a reasonable level of service in handling our warranty enquiry. Lacked empathy. Failed to see that there are two sides to every story. Proved that extended warranties are not worth the paper they written on. There actions cost them a $300 sale that one of their competitors was happy to pick. A $1000 Potential sale was also went to a competitor because the tool of trade had to replaced immediately and we could not wait for the 4 to 6 weeks for the computor to be assessed for repair or replacement under the warranty. The equipment technically was past the manufacturers 90 warranty immediate Replacement because it had been purchsed 120 days before but it could easily be proven that the laptop had been used for less than 60 days before catastrophic failure of the hard drive. Original purchase had been made in one of JBs victorian stores and terms and conditions warranty document had not handed over with purchase. The sales person had also assured that the extended warranty provided for immediate replacement of they goods.

I had the most Amazing Experience while shopping at JB HIFI BLACKTOWN. I have visited the store twice in the last few weeks and I can’t believe the Amazing service I was given by Justin, I was acknowledged immediately when I entered the store and the best thing was Justin answered all my questions, and at no stage was he Pushy, on my Second visit I asked for Justin specifically because his genuine willingness to help and yet again help me with my purchase of an iPad for my wife’s Birthday Justin is the MAN to speak to if you want Genuine friendly service and IZZY at Payment Station was also very Genuine !! Blacktown JB HiFi is also very Tidy compared to other stores I’ve Visited Thanks Justin

I find all JB hifis to have very little customer service, when you approach staff for help they usually give you the whole "I'll get someone from that department to help you" and you're stuck there waiting for the next person to ask if they can help. On this occassion it was a 10 minute wait and only until I approached another staff member to see if they can help, I had already found what it was I wanted to purchase so obviously an easy and quick sale for them, this is the main reason why people shop online these days as very low customer service. Also the store wasn't even that busy hence my expectation of getting served should not have had such a long waiting time!

This is the 2nd time this has happened, today stood around again for about 15 minutes, 2 staff members walked straight passed me, the other just didn't seem like they cared and when someone did acknowledge me, I said yes been waiting for a while then she rolled her eyes.... The item I wanted was not stocked, which is fine, and the other item I ended up buying was not even tagged or had a price, which is why I needed help. I didn't go to the registers as I was looking for a price and unfortunately Internet is non existent in-store. 2 star rating only because I was able to buy something to get me by

Such a poor customer service, we went to get just a quote for a laptop waited 20minutes but got completely ignored the sales person was on the phone told me someone will come and assist us but no one did, this is the second time we went on Tuesday was told by staff member they don’t give quote as the policy’s have changed so we went again today a lovely lady came to help but she got this sales person who was supposed to help us but NO he was just on the phone, I’d rather go to Parramtta Store and get the best customer service. So disappointed.

At first I was hesitant to go at JB Hi-fi because I thought it's expensive. But totally the opposite of what I thought. I just bought Samsung A20 now. The staff who served us was very approachable, accomodating and fast. Even offered us a great deal of data. Customers here are well-valued because when the lady who assisted us saw that there's customer piling up, she then asked for someone to assist others while she was attending to us. Hope the phone I bought was ok. But overall, my experience with them is great! Cheers!

I love being profiled by your security guard being a Caucasian male covered in tattoos. I agree bag checks are essential, being someone that spent 10 years in retail management, but to avoid the risk of unfairly profiling customers, don't wave a group of people off that begin to present their bag for inspection, then straight after stop, grab my receipt, and then open then bag to check what is in it is what's on the receipt. Receipt is attached in the chance you do not believe me. And wish to further investigate.

In store was good. 2- star rating for the poor communication regarding delivery. We purchased Sunday, we were asked delivery for Monday, but due to no one being home we opted for Tuesday. I arranged to be at home for the day waiting for delivery which is supposed to come between 9am-5pm. I only received an sms 19:05 the item is back in stock. Now I have wait until Friday for the delivery! If there is no stock, there no stock but COMMUNICATE because some people actually have to make arrangements to be present.

I’ve always had great experiences at JB HI-Fi Blacktown especially when speaking to Lawrence. Today I went in regards to Apple products which the store itself provided me with minimal insight. Lawrence guided me through the differences, specifically for what I needed it for. This is not the first time he has assisted me with my technological questions and has a range of insight!! He is the perfect depiction of what good customer service looks like & if your unsure of what to buy he is the one to help out!

A larger store in the chain, this JB has all the trimmings and gadgets you'd expect , from tech to appliances, TV's, DVDs, extensive music and even POP culture toys and figurines. Their appliances section was under revamp and busy when I last visited, with limited - no air con (the Westfield itself it is located in is also revamping that section of the centre, through no fault of JB's) (as of Sept., 2022) and staff were friendly, efficient and helpful when available. Highly recommend.

Came here to buy my new Samsung galaxy s23 ultra. Service attendant was prompt at first giving the info I needed,then in completing my order once I'd decided to go ahead and get it.. My only thing is,this store is so big,and TOTAAAAALLLYYYY UNORGANISED!! Everything is everywhere, nothing is shelved in a particular order,and let's just say,it wouldn't be hard to lose your kids in this store. But other than that, great service, friendly and helpful

Charged me twice for an expensive product that I need for work, now have to wait 3-5 business days to get money back. They were not sympathetic when I told them I don’t have money now for groceries/bills for the next week, they did not offer any apology or extra compensation of any kind. I get mistakes can happen but it would mean a lot to your customers if you would be more sympathetic (I am speaking about the manager here, not the employees).

Worst service compare to other outlet. Other outlet allow to hold the products for 24 hrs, but this store will tell you, either you go online or come in-store to buy it, if online has issues, they can't help you. If you come in-store and the stocks gone, they also can't do anything. They seems quite helpless and useles s. Other stores will try to help you out and solve the problems. Never ever visit this job hi-fi.

I had an amazing experience with JB HI BLACKTOWN,The customer service by ROBBIE & RACHEL was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from them,They went above and beyond to help me find the perfect OLED TV . I cant be more appreciative, if it wasnt ROBBIE , i would havent been able to make the right decision, ROBBIE is an asset to the TV deptt.

I have had the pleasure of being served by Justin. His amazingly friendly attitude and knowledge is second to none. Not only did he help me get the right product, i felt bearely a dent in weight in my wallet when i left the store as i did walking in (Granted I have a digital wallet). In tern I have written a little haiku. Tech expertise shines Justin, friend at JB-HiFi Two men's smiles combine Thank you

My Samsung mobile had display problem when I was overseas for 2 months holidays. I had to fixed overseas to get me going. Same problem came back when I returned to Australia. I went to the store and been charged $270 even it was under warranty and the reason was it was fixed by third party. Also no warranty on new replaced display screen. It took 5 weeks to fix and worst customer service when follow up

Sometimes I really do appreciate the bargains I receive. I purchased a mobile phone there a few years ago and it has turned out to be one of the most reliable and trustworthy pieces of equipment that I could have wished for. Sometimes I purchase a real deal in the music department also. I do not visit the place too much mainly due to my financial situation. Sincerely, Thomas Stevens.

Found the the cheaper price and called them. Over the phone after checking details, staff member agreed for the price match and when i get to store made me wait apparently they have one unit in stock while the competitor sold out product and than denied for price match. Absolutely cheap move by JB staff. I would not recommend anybody to shop here.

I waited almost 40 mins and no one was able to serve me. I needed a couple of TV's and some other electronics... it's a shame that due to either being understaffed or simply not caring a considerable sale was lost. Hopefully management takes notice and try's to avoid it happening to others in future. I for for one will not be back any time soon.

Store is massive with lots of stock. I took my son in to buy some gaming products , waited for someone to approach us asking if we needed a hand. We ended up having to look for staff with only 1 staff member in the area who was busy. Ended up going to big w where we found what we were looking for and it was $20 cheaper.

Good place to buy the electronics and other gadgets. But please make sure you check the price with other stores also online. Because jb do price match but only with physical stores. If you buy expensive then check the price. It's double ride for you to for refund or price match. Overall service is good.

Wanted to purchase portable hdd. Asked for help and was told just to take the packaging to counter and they will help. After queuing for some time. Was told they were out of stock. This could have been avoided at first if the staff member had checked SOH before sending me away to the counter

The staff is not interested in facing customers, they just keep asking you to look website for products. When you choose one they dont have it. They can't help you to find anything, as they dont know anything about their stocks. Keep deligating to each other. Had to walk out without buying.

Don't bother visiting this store, they have no time for you. More so, sales folks in the mobile section tell U to wait 30 min until they are done. Are you joking ? Being busy is understandable, not ready to get help where needed is not. Guess the entire staff is after margins and profits.

Very helpful staff that know their products. A pleasurable transaction after being informed of how to transform a card to a jb hifi voucher. The staff member took the extra time to explain things step by step. Very helpful floor staff too that are very approachable to help find items.

Thanks to Sales Daniel today, with the professional knowledge, it helped me to save time looking at the items and also kept the reputation of JB. One year ago, I brought a faulty new item back to the shop. I received "That’s what happens when you buy cheap" instead of an apology.

Visited the store yesterday only to be looking for a sales person to help me out for half an hour. What's the point of opening the stores longer hours with not enough people to handle the customers? The new store looks great, amazing setup, but first you need sales people!!!

JB Hi-Fi has a great selection of all your gaming needs and CDs for those that what music. You can also get Smartphones, and other mobile phones. There are smartwatches, earphones, computers and TVs, stereos, and the lot. All entertainment needs for the home are here.

Hi I was looking Sony TV today, the salesman name is Branden show me the model on discount price But when I follow the buying step they gave me another model on same the price which is already cheaper. This shop is a big fraud gang inside Be Careful all Buyers.

An employee was going around berating customers for “wasting his time” and “pissing off other customers” when they took more than a second to decide what they wanted. The store is constantly understaffed and and what little staff is there are rude and snippy.

Charged twice for an expensive item. Have to wait 3-5 business days due to their error and will now struggle with food and basic essentials over the course of the week. Store manager has 0 customer service skills and clearly doesn’t know how to train staff.

Nagi was very helpful and knowledgeable with the products. I needed a Chromebook and he showed me the products and provided his experience on the products and the warranties. I am making this store as my fav even when i need to drive a little.

Extremely disappointed with the experience. Had $1500 to spend on an macbook air. Requested an advertised price match and the sales guy on the floor was not only rude but made every possible excuse not to get the sale. Gob smacked with the

My experience was very disappointing and horrible! I purchased a power adapter for my laptop and my partner purchased it too so I had a double up. Unfortunately the timing wasn’t right as I had exams and then Covid hit me and the symptoms

Previously been happy shopping here but yesterday, Sunday midday, was not a great experience. Looking for a universal A/C remote to replace a dead Samsung controller. I did multiple laps of the store trying to find a staff member. About 5

JB used to be the place to go to buy music CDs and DVDs subsequently they killed off all their competition. Now they have turned their back on hard copy music. They have an extremely limited variety of music available in store these days.

Happy with my purchase. Bought a computer with google chrome for about $320, and the laptop bag for about $60. Prices are negotiable when I bought as a combo. Knowledgeable and helpful salesperson if you can find one who is not busy.

Looks brand new inside, lovely floor plan, open enough to not feel too crowded. Signs around the room aren't obvious so abit hard to find your way through especially if your going there for something specific and not to just browse.

I went to buy a tablet for my daughter while i was getting served another customer asked the staff about something else and the staff disappeared make me wait . Very bad customer service all staff wanted to avoid the customer.

Went to JB HI-FI as I had a message that was suspicious. The staff person investigated. It was not fake. That was a white back. Just lately in went in again for another reason.That was resolved again. Great staff and service.

One of my go to places for tech and appliances. Helpful staff and huge range to choose from. The TV specialist crew there are very knowledgeable and will definitely point you in the right direction for your own needs.

Came for last minute shopping and it was closing in 1 minute. Managed to buy a Samsung galaxy s22 ultra. I know what I wanted and the service was fast and efficient. Good overall experience and liked the new location

It's just another jbhifi, prices are the same as other electronic stores and the staff don't know as much about the products as you could learn from a 2min youtube video, this is why amazon is becoming so popular.

Not bad. Helpful staff. Some stock items aren't there despite the system showing them in stock. A good idea to contact them before going to store even if another store to their web page says the item is in stock.

Very helpful staff, especially when you are pretty sure what you need and just want to get it done! Got some good advice, was well looked after, and left the store with just the right things for my needs.

This is a great place to shop and massive store. The staff were very friendly and supportive with the knowledge/informative. Parking was easy to find and it wasn't too far away from where I live. I'm

New location, replacing the old Myers location in westpoint. Great deals, friendly staff, hard to find one at time. Writing definitely return in future. Locate within large shopping centre. Level 2.

The staff there are so lovely, I went in and wanted to do a mix payment (part cash/card) and the lady on today was so helpful in making sure she didn’t overcharge me. Will always go to this store!!!

I tried to find USB to type C adapters and Ben was very helpful helping me choosing my adapter. He explained about different features of each adapter very thoroughly. I will visit the store again!!!

Says you close at 9pm on Mondays. It's 7 pm and y'all close.. What's the go? To lazy to update? Do you actually close at 530 other days or is that a lie aswell?..C'mon y'all gotta be better!

Very Poor customer service. You have to wait so long to get attended. Recently I waited nearly 1 hour still no one attended and I left without a purchase. Not a tall worth going JB hi-fi.

The employees seem to be overloaded and I had to wait for 30 minutes to get hold of one to show me a product. Eventually had to return without any luck and ordered online in Amazon.

The lady who assists me is very good because that time that's my first time to go their to buy a Bluetooth headset and she's very knowledgeable kudos for that lady. Thank you

Good customer service and a decent size store to buy all electronic and home needs..... We loved this place...

Great store and very friendly staff. Went here to pick up a phone and it was super quick and easy. The staff ran through all the info thoroughly. Great service.

Very good product knowledge from the TV specialist but as with JB finding someone to serve you is a bit of a stretch. Range is good, prices are not competitive.

Waited 30 minutes and came without buy anything.. had asked for assistance 3 times and didn’t get any response…won’t be coming back again.Really disappointed.

this new store looks good with the westpoint refurbishment. very modern, and it is bigger and brighter than the old store. I always go here for my tech needs.

Just your standard JB with staff random haircuts, tattos they will regret in 10 years, store feels a bit squashed service was OK, product had what we wanted

It's a HUGE Jbhifi store! Nice staff. Huge range from computers, phones, kitchen gadgets and anime and DVDs. They just have soooo many different things!

Got delivery from there how they think it's OK to send someone used headphones in a broken box when it states that you can't return for hygene reasons?

Fantastic store, Daniel S in Telco really looked after me and even installed a screen protector on my new Google Pixel 7 Pro, great customer service!

Told the manager that a team of six sat in a corner talking whilst I took photos of what I needed to the cashier as no one wanted to serve that day.

The staff were friendly and not pushy. Each staff member knew exactly how to advise me also they knew their own appliances, refreshing clever staff

Amazing customer service from Aquila, (staff number 63723). Thank you for your patient and warm service. You really helped us make our decision.

This place is really good. Many times you get some deals which is not available on the website. ALways busy but they always have stocks.

I knew what I wanted. I found it but it was locked up. I couldn't get anyone to help me so I left and purchased the item elsewhere.

Paradise for the tech freak, but it is too difficult to get help as you don't find someone who xan guide and explain the product.

Place where you can find variety of brand and quality product. Staff service was good. I highly recommend this store.

Excellent customer service by Jamie . Go to electronics store . Wide range of products available. Highly recommended

Thank you Amy for being such wonderful person. We really Appreciate your and James help. Microsoft studio 2/ Repair

It is huge store under one roof. You can find all your electronics need. Best price nice attendance, polite staff

For me, I was disappointed. No vinyls available here. Huge cd and DVD blue rays section if that's your thing.

Long opening hours. Big range of items. Sales reps don't bother you and allow to select items at your pace.

Had a great experience recently with a new phone/Telstra mobile bundle. Thanks to Brendan and Lawrence.

Good place to look first for the things you need. There is always an option on checking online first

Great service when I found someone. Staff have become a rarity these days, almost everywhere.

What was stated in store on web site wasnt in stock they just told me go to another store.

Its hard to get any customer service while Instore. Customer service needs to improve.

Friendly staff, we'll set out store, best prices and incredible range of products.

Good prices, great range and service as being buying av gear for many years

Very Very bead customer service . Never GO jb hi- fi and also manager...

Its not a bad store. I just find that staffs are no where to be found.

Very helpful staff for a sunny like me when it come to Apple products

Good service, they had what I needed. Good shop for cheap cb radio.

Always love visiting here .Nice staff, good prices and great range

Big store friendly helpful staff helped me find what I needed

Never enough staff at JB hi-fi but a good range of products

Very happy to customer service & good deals the phone plan

They're okay. I've met a couple of friendly staff.

Good luck trying to get someone to help you

Great products and good marketing style

Easy to locate the products you need

Good customer service and friendly.

Nice staff and easy to find things

Great place to shop for electrics.

Helpful pleasant staff members.

Good store fantastic staff