When picking up the car the staff member was not really good. I use so many rental cars but this is the first site who asked for the return vehicle with fuel receipt. And next day when I returned the vehicle and presented the receipt the staff member (different from yesterday) said no it is not necessary.

My insurance company has used Hertz Penrith and I only have good comments to say about them.i dealt with Koray who was excellent but did have to converse on the phone to other staff who were just as professional and well mannered.The car was spotless and late model Well done staff!

Hertz have always had a vehicle or a similar product for me to hire. Other rentals, I feel, don't have enough vehicles at their deposal to service my need. I've used Hertz 4 times in the last 12months and have always had a commercial vehicle for me at my moment of need

The team at Penrith hertz are amazing they are always willing to help out when I’m In need eg picking car up earlier then needed lol. Special mention to the next 3 people Koray sharee and James you 3 are amazing kind friendly know your stuff see use next time

I wouldn’t even give hertz Penrith a one star. The customer service is shocking. The staff are so rude and unwilling to help customers. Their quality of cars are terrible. Interior and exterior is dirty and have weird musty smells. DO NOT HIRE A CAR FROM HERE

Staff have tertible people skills, i had to ask how the vehicle worked rather than them taking me through the vehicles functions, they only told how how to turn on off, so was never able to use the cruise control sat nav etc. I will not use them again.

Picked a car up today, no petrol. Rang them, 7 minutes on hold. Took the car back for them to fill it up. Later they sent me an email with the photos of previous damage. No photos to be found. Rang them, told to go to their website. Went to

The service, the staff, the car was great - the entire ordeal was a seamless process from booking online to picking up the car and dropping off. Thank you especially to the ladies at the front desk for taking care of me. True definition of

Absolutely atrocious experience, I wish I could give no stars, thats how bad our experience was, the lady at the front desk was so rude, customer service skills were very poor. Tired to overcharge as we extended the car for another day but

Had a not so good experience with reception girl. I wanted to hire a car for 4 days. She took my electronic license details and when I went to pay she said they would only accept a physical credit card. I advised her my credit card details

Had a hire car for just over a month due to my car being damaged in a car accident. My insurer arranged everything but upon returning the car I was told that it was over the return time even though my insurer had told me it was due at end

We hired a Van from them. They asked us to pay for a small dent on the windshield that was made because of a flung rock while travelling long distance. While we were being charged another employee informed that the dent was made when the

Thanks for a lovely driving experience with my rental. The booking process was straightforward and the car was was very nice to ride, clean and fancy :) The ladies at the front desk are lovely and had great customer service. My drop off

I'm not sure how the girl that works there has a job in customer service. I see many bad reviews about her and yet here I am writing another one. Rude, non companionate, lazy best describes my experience there. I'll never return and let

"VEHICLE TRACKING" @ Penrith, Richmond Hertz/Thrifty. What you are Not told at the time of Collecting the Vehicle (Any Vehicle) is **You are being TRACKED**. Penrith Hertz do not tell You or Allow you time to review the Hertz Terms

The absolute worst reception staff. Cold, impersonal, judgmental, unhelpful, and containing no personality (what a surprise). Hertz Penrith, please hire new reception staff. Everytime we go here we're left with a bad feeling.

A little out of the way for the tourist trail, but definitely worth the effort. Great staff, and excellent vehicles and prices. Picked up in Penrith, extended our rental and dropped off in Sydney. No hassles.

Got a parking infringement fine of $150 whilst driving a hired car. Paid the fine in full the same day. 2 weeks later Hertz decide to charge a $55 processing fee as if the $150 fine didn't hurt enough.

Not a very good experience at all. I was given a dirty, smelly car. There was a cigarette burn on the front passenger seat, the car honestly stunk so bad of cigarettes that I felt sick, but as I

I hired car from hertz through my insurance. They take $200 as a security deposit and 15 days gone i not received my security deposit. Worst customer service. They are not help for anything.

Good experience with my hire car due to motor vehicle repairs, paid by Insurance company. Easy process, great SUV, easy to refill tank on way back into Hertz Penrith office.

Ridiculous! Filled truck up on return with diesel across the road from location of rental site - then charged an additional $79 as truck was supposedly not full yet filled

I would prefer to leave no stars if it were possible. The staff are absolutely terrible. I had to deal with them several times while my car was in repairs for months.

Sad to see such blunt and unhelpful customer service I forgot my card and the gentleman was blunt then told me to call customer service for help

Great experience of leaving a severely disabled person without a car and no other options after it was booked and confirmed online...

Cars one good & clean, but one of the stuff was rude to my wife. This left my wife a bit upset.

The staff are very professional and friendly. Cheep petrol 100m away. Car clean. My best pick

No trucks available. Had to go to Campbelltown

Great service, friendly staff. Thank you.

Good experience will hire a car again.