SENT ME WRONG SCREEN and they even admitted their fault and after i retuned it its been a week now (7days) and i still didn't get my refund! i ordered an s10 plus screen with fingerprint and they sent me a screen with no fingerprint after i told them about this they said it was their fault and that they had the wrong information on the listing, i checked other listing and most of them had incorrect information! if you buy from them then expect bad customer service and incorrect low quality parts and no refund after returns its been 7 days since I returned my screen to them and they are just stalling and ignoring and replying late on purpose and not providing any refund! it already costed me my customer who was super mad at me for their fault and now they are not refunding DO NOT BUY FROM THEM, I will update this review if they refund if they dont refund then I will be contacting my lawyer/ bank and BBB and several others as they wasted multiple days of my time and labor and costed me my customer and the stress i experience from all of this, I will not hesitate at all to take them to small clams court if they dont refund, any judge will agree with me with the proof I have

Very happy with Esource Parts online customer service. The glass screen on my phone broke and I have been looking around for parts and guidance. I used their websites chat feature as I noticed they had the glass screen in stock for my phone. Floyd was very helpful over chat. He provided me a video on removing the glass and installing a new one and mentioned that changing out the whole LCD screen, although more expensive would be a much easier process for fixing on my own. I had yet to purchase anything from them and their customer service rep was there regardless to answer my questions and provide me insight and guidance on steps going forward. It's hard to come across customer service like that and I very much appreciate it. I will be sure to provide them with business from myself or friends and family that might need cell phone parts. Thanks again!

I am very impressed with their work ethic and customer service skills. I bought parts knowing that they were on back order so I wasn't in a rush. When the time came the parts were still not in. They worked with me to figure out what it was I needed to do and helped supply alternative parts they had in stock and ready to ship. This alone is impressive. When one of my parts came in it was damaged (I hold no blame for Esource for this, they packaged it very well). I sent an email and pictures of the damaged part and within a day they had my new part ready to ship. Everyone that helped me with this were great to deal with, polite and prompt in their service. You can get parts from many different sources. It is rare nowadays to get this kind of service and attitude. When I need parts again Esource will be the only source.

EDIT: After posting below I was approached by a Chris P from ESource who quickly fixed the situation. A working part was delivered the next day via FedEx. Before purchasing a product from Esource, I called the store to make sure the part was new and not refurbished. They assured me all their parts are new. When I received my order the word "damage" was written on the board? I gave them the benefit of the doubt and requested an RMA to get a new board. The process took two months before I received my second board, which was ALSO broken. I contacted support and they assured me that all their parts are new. They asked why I thought otherwise.... really? See the pictures. I requested a full refund as they never delivered what I ordered. They have yet to respond to me.

Excellent, efficient delivery and professional service outlet for very diverse cellphone parts. The product I purchased was slightly different in "condition description" than that in the inventory description on their website. The part was nonetheless in new condition and definitely worked just fine. However on reaching out to them to advise of the discovery of an inadvertent discrepancy on website part description, they contacted their supplier to verify condition standards, committed to correct the website and offered me a fair price reduction credit. Exceptional honesty and ethic in business practices. Well done !! Highly recommended parts supply outlet.

Was in need of some ribbon cables urgently and used the express shipping option. My order for some reason was sent through the wrong service and resulted in getting the parts too late and needing to do a runaround to pick it up (recommend avoiding T-Force subsidiaries like the plague). Called in this morning to get a refund for shipping costs and the gentleman who answered the phone was very apologetic and refunded me immediately. No fuss, no muss. Dinging off one star for the shipping mixup, but otherwise five stars for the friendly and competent customer service. Will go to again for urgent part needs!

The quality of Esource’s parts is darn near original and in some cases they are! I’m speaking from experience using their parts service for helping friends with busted devices. I could go on about the quality but trust me when I say top notch as I trust no other for my parts. The service is out standing and one on one, they will find it if they don’t have it and the best thing is they are prompt. The shipping and delivery well that’s another area of first class service… when your parts and delivery need to first class, there’s no other I trust that Esource!

Excellent price, speedy delivery and quality products. Yayyyy! I would like to add I love the follow up messages to reviews both good and bad. Obviously these people accurately track a customer's experience and truly aware of what is happening within their own business. Surprisingly, it seems rare that the right hand knows what the left hand is doing. E- source is clearly a very well managed company.

Good people here! Bought a loud speaker from the website. Ended up being a defective unit. Contacted them and they got me a new loud speaker unit within the hour. Will recommend these guys to others. Defected items happen but it all comes down to customer service. Customer service was very on point!

Ordered a replacement glass screen online, and went to go pick it up after work. Traffic wasn't on my side, so about 10 mins away from the store I called and asked if they would wait about 10 mins past the closing time. They appreciated me calling ahead, and did wait for me before closing up! Thanks

100% satisfied with the service I received. Brought my PS5 in for a power supply replacement, Frady had it ready to go for me and my console back in operation in no time. Very happy with the excellent customer service, I highly recommend this place for all of your game console repairs.

These guys are definitely the best for any sort of cell phone repairs and parts. I punctured a battery while doing a repair, made a call and not even 30 minutes later I had a new battery in my hand that their tech picked up from another location. Outstanding service

The staff at Esource were super helpful when I was ordering a replacement screen for my tablet. Though I made some mistakes in the ordering they were very understanding and made sure I had the right part at the right price. I would definitely order from them again!

The staff are very friendly and helpful. I have used their site before which is a easy-to-use website and has a ton of items on it for fixing phones and accessories for phones and computers and tablets, but I was in the neighbourhood and I

Edit Esource has refunded my shipping as this was the fastest it was able to be mailed to me! Thank you esource for contacting me! I placed a order last Wednesday the 5th. The option for express fed ex was there to receive by the 8th. I

Awesome ! That's all i can say. Everytime i got a problem with anything a little message and someone is answering me in the hour ! Perfect shipping condition never got a broken product. Good quality product too !

The service is amazing, with fast shipping and no problems with any of the parts that we have purchased so far. Would highly recommend them to anyone and have already referred some friends and family to them.

shipping was fast and well packed. I had to return the part due to ordering the wrong thing and that was also easy. They helped find and order the correct part that I am currently waiting on. Good service

First time ordering a replacement screen for my note 9. Arrived very quickly and very well packaged. Installed the new screen on my phone and everything works perfectly. Will definately order again.

Went to e-source for a repair on my broken Mac book screen. Was repaired for me within the same day and at a very reasonable cost!! I would recommend these guys for all electronic needs !!!

You guys saved me so much time and money. It’s nice to have an electronic parts store in Canada because the cost of shipping from other countries makes it not worth fixing most things.

Excellent customer service. The part I ordered stopped working after a few weeks and they had no problem replacing it. I will definiyely keep ordering my gaming parts through Esource.

make a payment of 160 cad, I received the wrong product due to which the product was damaged during installation, request a refund. but I did not receive a satisfactory answer.

EDIT: They offered me a full refund, I will switch my review to 4 stars when the refund is complete as they got back to me the next day and offered a refund immediately.

Quick shipping to me in Aurora, and everything was brand new feeling with no scratches! Refurbished parts were great even for my older LG G7 that has a new lease on life.

I had a very scratched up GameCube game. THESE GUYS HAVE THE BEST RESURFACING MACHINE IN THE GTA. FIXED IT RIGHT UP. Owner cares about the customers. Much appreciated!

Incredible customer service. I recently broke my screen. Esource fixed it within an hour at a very reasonable price. I will definitely use their services again!

Quick service, great communication and lightning shipping. With it being 2023, hard to know what is legit or a scam online. Esource Parts is real company

Item arrived fast and in perfect condition. Installed in the phone, and it came back to life and hasn't quit since! Thanks again ESOURCE PARTS!

Customer service top notch. Business top notch. Customer service helped me out with what I needed. Thank you very much. E Source.

Prompt friendly customer service and wide selection of affordable parts. Hallmarks of a great Canadian business.

Amazing service!! Quick response and shipping. Parts are always top quality. Frady and his team run a good Ship!

Great service and very quick. More important parts work a treat so I would use again if needed for sure.

I received the parts I needed quickly. Their website made finding the parts simple with accurate photos.

Great service, Specially with the return they are always stays ahead. Thanks for your excellent service

Quick to ship my order and on the phone helped me to find the right part , polite and knowledgeable

Works great. Suction wasnt great but then it probably wouldn't have fit in an envelope

Great experience. Product was as described and fast shipping time was appreciated

It’s great and the product are amazing but little bit expensive

Great product will order from there again Thank you