I booked a 6x12 trailer with ramp from Caraco Storage Solutions Kingston ON. The booking was made several weeks ago for Friday 11 Oct 2019. UHaul Call Centre called me Thursday and changed the rental location less than 24 hours before due to so-called "routine maintenance" on equipment in Kingston. As a result, I had to travel to Parker Street Rental in Belleville to pickup/return the trailer. I spent nearly 4 hours on the road and $50.00 in gas to make the two return trips. I am not a happy customer. My question - what is routine maintenance and why did it affect my rental in Kingston? An accident or breakdown of equipment is one thing. I can understand that. However, causing a return customer serious incovenience for "routine maintenance" is not an acceptable business practice. Hence, I will not be using Caraco Storage Solutions for any rentals in the future.

I have been with Access Storage on and off for several years now. They have been absolutely wonderful with me. I have dealt mainly with Ron who always accommodates me and goes out of his way to help me. I find them very warm and friendly every time I go in to make my monthly payment. The place is nice and clean when ever I go in to my unit. Being able to go in 24/7 and climate controlled is what sold me on choosing Access. I would definitely recommend Access Storage to all my family and friends. Thanks Access for being there for me.

My girlfriend has a storage unit here, we discovered her lock was cut and replaced with a new lock.. 2 days later the new lock cut again! NOT COOL. They found the guy... he was an employee of caraco!! Be aware that you will have to check up on your locker often and keep an inventory of what is inside to be safe!

Dropped off our U-Haul at this location and chose this location based on previous positive reviews and they were not wrong. The gentleman (Ron...I believe) was very pleasant. Would recommend this location.

The staff are very friendly and the warehouse space is quite large. I've found pricing to be very reasonable and the facilities are climate controlled with 24 hour access.

They have really bullshit policies surrounding exits. Charged me for a whole month despite the locker being wide open and totally moved out. Actively avoid these guys.

Friendly, fast and profesional service. I rented 20' truck here which was clean and in decent condition.

Best staff,very helpful n friendly mAde me feel better about my security of my belongings

Needed a last-minute U-Haul and they got us on our way with quick and friendly service

Very clean indoor storage areas. Friendly & helpful service. Easy access.

Excellent service and good, clean storage lockers at reasonable prices

Mike the Bum says , this is a great storage place.. friendly and fast

Clean units, the parking lot is big enough for very large vehicles.

Great place to store in between moving!

Great friendly personable service.

Clean,great service,24 hr access

Employees are very helpful

Nice, big, clean facility

Great storage lockers.

Clean and nice staff.

Nice guys work here

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