Horrible customer service. They push you to buy shoes and state you can return any unworn items before 60 days. When I went in to return them the next day, they told me they can't resell the shoes and can't return them because they look worn(they were brand new). Save your money and go somewhere that actually stands by their policy.

young boy with sandals and socks was very helpful. He helped me find the exact shoes i was looking for and i am very grateful for him. Whenever i come to this location i always verify if young boy with sandals is here, only then I will come to the store and make a purchase.

A very interesting customer service experience, in a bad way! I see there are other bad reviews regarding returns at this store and the lady is still there! With attitude and claiming that she is the manager! Claiming that it is illegal to

Really bad customer service experience for returns. The lady behind the desk refused to exhange or take an online order back. Even though the website specifically says online orders can be returned to the store. She didn't care about that

The worst experience with call it spring! I ordered 2 purses online for Black Friday. A couple days later, I got a refund for one purse (which is fine, it got sold out but the website said it was in stock. Poor inventory management but I

The service was so bad. I went to return the boots. The cashier was soo rude and she didn’t even wanna look at my receipt. and just told me she cant return them only exchange and wasn’t ready to give me store credit either. So i called

Young boy with the quite odd sandals was very helpful. The customer service was amazing. Definitely recommending this to my friends and family. Young boy at the front desk did a very good job, he’s charismatic, well mannered, and shows

Excellent customer service from your employee Reza at the Erin Mills Mall store! Patient, knowledgeable, and went above and beyond to help me find the perfect pair. Kudos well deserved!!

young boy with sandals and socks (weird combo), was extremely helpful! quite humorous and fast on his feet, pleasure to talk to someone that doesn’t dread their job. good kid!

!!EXTREMELY POOR CUSTOMER SERVICE!! Came to this store to return a shoe.