We're new monthly membership holders at this car wash, and on Sunday–just our third visit–some sort of malfunction in the track caused another customer to rear-end our car while going through the wash. Our car (which we'd owned for just a month) suffered denting and scratching to the back bumper. The supervisor on duty admitted that its systems were at fault and purportedly filed an incident report, and told us that the manager was out of town but would call us when he was back in the office on Tuesday. We still have not received a call. My husband physically went to the car wash on Tuesday–no manager. Called on Wednesday–no manager. Visited in person AGAIN today, on Thursday–still no manager. He demanded to see the manager's schedule, and will return yet again tomorrow when the manager will purportedly be there. We absolutely should not have to go to this much trouble to get this incident resolved. The manager's failure to make even a single phone call to acknowledge the situation is extremely unprofessional. When the car wash runs smoothly, it's a great service. But the fact that when there's a problem, Caliber cannot be trusted to take care of its customers and make things right means I'd take my business elsewhere.

I really didn't do car washes, much less car wash memberships. However, the staff is friendly, and I (knock on wood) have never had any car wash issues... well, except for the time I forgot to take off my antenna. Being able to visit any Q Wash location is a plus. I have 3 asking my typical route during the week and a 4th close by if I want a wash on the weekend. Alta Mere and Heritage Trace are my favorite locations. The Basswood location is easiest to access of the 2 along I-35W. The Benbrook location is a nice location to stop into on the weekend. Plus Walmart is right next door. They're changing the name, and I would imagine ownership, so I'm worried the experience may change, but, for now, I'm a loyal customer.

I come to caliber car wash all the time and its by far the best car wash in the city. I met a young lady named Mari today and she was super kind and friendly. ⬇️⬇️***Update***⬇️⬇️ I just wanted to come back and say how professional the staff here at caliber car wash is. I met another staff member today Miguel, great guy very professional all smiles . It's hard to find that nowadays in the customer service industry.... I will always keep my membership here. I legit come here just about every other day. Your car will come out looking immaculate EVERY time.

Very amazing car wash! Their work ethic and professionalism is exceeding past the margins of perfection. I will continue to use this location for the rest of my life. Ryan the store manager is an amazing problem solver and very polite while Maisie’s work ethic and drive to go above and beyond is way past expectation. They made my experience spectacular and fun. Wow.

I’m so blown away with the customer service I was given by Mari at Alta Mere Caliber Car wash! She helped me with everything I needed today, and I’m very grateful to have met her! I am an Uber driver, who has a membership with caliber and go to many locations and it’s good to know that they have good employees at every location I’ve been to!!

First time at this car wash and Christine was very helpful! Thank you for your assisting me Christine. The vacuum’s were powerful, clean towels were put out very often, they had glass cleaner & all purpose cleaner for use, carpet cleaning machine. Would highly recommend getting a car wash at this establishment.

Mariska's work at the car wash is nothing short of outstanding. She handled my car with such care, applying soap meticulously and leaving it spotless after a thorough vacuuming. I highly recommend this place, all thanks to Mari’s dedication to excellence.✨ …

this was my first time going to the car wash alone and everyone was so patient and nice! especially mari! she made me laugh and made my overall experience amazing. my car has never been this clean lol. i’m definitely coming back here!

This car wash service exceeded my expectations with its meticulous attention to detail, leaving my car spotless. Mariska made the experience even more enjoyable, making it my go-to choice for a thorough and satisfying car wash.

Mariska was the highlight of my day. she made the car wash experience the best experience. She had a lovely conversation and made me laugh. I can’t wait to come back for her services. Also she always there so that’s good.